Need to sort out a better delivery partner. Itâs not the recipient responsibility to make things work. DPD is unreliable and not trustworthy. Again they said I wasnât home when I actually stayed hom... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I had a defaulted product being sent which happens to everyone and every business. After explaining to the customer service which was very quick to assist me, I got to have a new product being sent to... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
J'ai acheté un réveil Lexon Mina sunrise il y a quelques temps en magasin. Malheureusement, la partie tactile ne fonctionnait pas. AprÚs avoir contacté Lexon pour indiquer le problÚme, j'ai été trÚs... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidÚle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de piÚces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
é£çµ¡å
125 Avenue des Champs-Ãlysées, 75008, Paris, ãã©ã³ã¹
- support@lexon-design.com
- lexon-design.com
3.8
ã»ãŒæºè¶³
514件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 96ïŒ ã«åçããŠããŸã
éåžž1é±é以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
balloon dog lamp order 12 dec '25
ordered a balloon dog lamp on 12 Dec '25
on 19 Jan I receive following message from "PAUL"
**The production of your order was completed last December, and we are now preparing to move into the processing and shipping phase, which will take place during this January period**
today 12 Feb I still didn't receive anything
asked again on 9 Feb why this order wasn't shipped
"PAUL" seems out of excuses as I didn't hear back from him
2026幎1æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Dear Guy,
First, please accept our apologies for the delay and for the lack of follow-up after your last email.
We can confirm that your order has been completed and is currently in transit.
We are closely monitoring your shipment, and a member of our Customer Care team has contacted you with additional details regarding your order.
Thank you for your patience and understanding.
Lexon Team
Lexon x Jeff Koons Balloon Dog
Le Lexon x Jeff Koons Balloon Dog est bien conforme à ce qui était annoncé dans les diverses publicités.
J'en suis pleinement satisfait.
Il a mis du temps à arriver: Livré en janvier 26 aprÚs sa précommande en novembre 25, mais on a systématiquement répondu à mes mails et tenu au courant des délais.
2026幎2æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Bonjour Stéphane,
Un grand merci pour votre message et pour votre confiance.
Nous sommes ravis de lire que votre Lexon x Jeff Koons Balloon Dog est conforme à vos attentes et que vous en êtes pleinement satisfait.
Nous vous remercions sincÚrement pour votre patience et sommes heureux dâavoir pu vous tenir informé tout au long du processus.
Votre retour positif sur la qualité du produit et sur la réactivité de notre service client nous fait trÚs plaisir.
à trÚs bientÎt,
Lâéquipe Lexon
ëí ìŒê³Œ ì¬ìŽëê° ì¢ì ë묎 ëëìŽì~
ëŠê²ëë§ íꞰ륌 ëšê²šëŽì, ìœìí ë°°ì¡ë³Žë€ íë¬ ëŠìì§ë§ 묞ì결곌 ëí ìŒê³Œ ìì±ë ë묞ìŽëŒë ëµë³ì ë°ìê³ ê²°êµ, ì íìŽ ëì°©íìë í¬ì¥ ììê° ë묎ë êž°ëìŽììŒë¡ ëí ìŒíê³ ë©ì¡ìŒë©° ìì ê°ìì§ ì¬ìŽëë êž°ëìŽììŒë¡ ëëìŽì, íì°žì ꌌꌌì ìŽíŽëŽ€ì§ë§ í¬ì¥ìŽë ì íìŽ ìì ìŽììŒë¡ ëí ìŒì ëëìŒë©° êžì¡ìŽ ìê¹ì§ ìììµëë€. í¹ìë ë€ì ê°ìì§ë ë묎ë êž°ëê° ë©ëë€. ð ìì ì¶ì²í©ëë€.ð
2025幎12æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Dear ìžì
ê°,
Thank you so much for taking the time to share such a thoughtful review, we truly appreciate it.
We sincerely apologize again for the delay in delivery and thank you for your patience and understanding.
Knowing that the details, sound quality, and overall presentation exceeded your expectations means a lot to our team.
We are already excited for you to discover what comes next as well ð
Thank you again for your trust and recommendation.
Warm regards,
Lexon Team
Commande passée mi décembre 2025 pourâŠ
Commande passée mi décembre 2025 pour un ballon DOG. N'ayant aucune nouvelle de la progression de cette commande comme le fond tous les vendeurs en ligne dignes de ce nom, je les ai sollicité début Janvier 2026. On m'a répondu que je serai livrée entre le 15 et le 31 Janvier 2026. le 10 février j'ai envoyé un mail exprimant mon mécontentement de n'être pas livrée ni même avertie du retard. Aujourd'hui par curiosité je me suis connectée à leur site et oh surprise! ils m'ont soi disant livrée , mais aucune date de livraison n'est indiquée comme c'est l'usage chez tout fournisseur . je devais d'aprÚs leur dire recevoir un message de la boite de livraison m'indiquant la date prévue mais rien, Nada. Bref ça pue l'incompétence à tout le moins et l'arnaque au pire. je vais donc activer les moyens de me faire rembourser. Quand je lis les avis sur Trust Pilot ça fait froid dans le dos. AprÚs tout se domicilier 125 Av des champs c'est sur que ça trompe son homme!!
Dommage qu'on doive mettre 1 étoile car ils en mérite Zéro!
2025幎12æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Bonjour,
Nous sommes sincÚrement désolés pour votre expérience et pour le manque de visibilité que vous avez ressenti concernant votre commande. Ce nâest clairement pas le niveau de communication que nous souhaitons offrir.
Un agent de notre service client va reprendre personnellement votre demande et revenir vers vous rapidement afin de répondre point par point à lâensemble de vos remarques : statut réel du colis, clarification du suivi, explications sur la mention âlivréâ et solution adaptée si nécessaire.
Nous allons vous contacter directement afin dâapporter une réponse claire, documentée et définitive.
Lâéquipe Lexon
Simple buying process
No problems in buying or getting the Jeff Koons Balloon Dog delivered. The timeframe was not really short but at some point i got the notification email about the delivery and it was properly delivered.
Only reason I didnât give 5 stars is the fact that the âpre-orderingâ phase was a bit misleading, since there was no actual âorderâ period. The pre-order phase was up until the end of sale, which is misleading for a first time viewer, as they would believe there is a very short time frame to pre-order (yet there were literally months), and a bit unfair for the customers that pre-ordered right at the beginning (like me) who thought the same thing, and found out that the item is in no high-demand at all.
2025幎12æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Dear Theodor,
Thank you very much for your review and for sharing your experience.
Weâre glad to hear that the buying process went smoothly and that your Jeff Koons Balloon Dog arrived properly â we truly appreciate you taking the time to note this.
Regarding your feedback on the preâorder phase, your comment is very helpful, and we will review the way we present this information to make it clearer and more transparent in the future.
We genuinely value early supporters like you, and weâre glad to hear that the product met your expectations once delivered.
Warm regards,
Lexon Team
Great art worth waiting for.
The quality and craftsmanship of their products is gorgeous. It was well with the wait - I have a product, a piece of art, and something all my guests constantly comment on. The tech inside my Lexon v Jeff Koons Baloon dog is incredible - Iâm still working through all the colours and scenes it can create.
2026幎1æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Dear James,
Thank you so much for your wonderful review!
Weâre thrilled to hear that your Lexon x Jeff Koons Balloon Dog has made such an impression â it truly is a unique piece where design and technology come together.
Weâre delighted that the colors and lighting scenes are bringing you joy, and even more so that your guests are noticing it too.
It means a lot to us to know the wait was worth it for you.
Lexon Team
Order 37000018471
Order 37000018471
Shipment reference CF10817281
FEDEX states the label was created Jan 30th but still havenât received the package. Iâve emailed Lexon a few times but you never seem to respond. Can you let me know whatâs happening and when to expect the delivery?
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Dear Matthew,
We are truly sorry for the lack of updates regarding your delivery and for the delay in our replies â this is not the experience we want to provide.
Your order is indeed on its way. The shipping label was created on January 30th, but we have identified a delay in the carrierâs pickup process.
You can expect your delivery to arrive during the second half of February.
If you need any further assistance or more detailed tracking information, please feel free to contact us.
Once again, we apologize for the inconvenience and thank you for your patience.
Kind regards,
Lexon Team
Lexon Design ããã®åç
Dear Cedric,
Thank you so much for your amazing review!
We're delighted to hear that you love the lamp and that you were happy with our service.
Your satisfaction means a lot to us â thank you again for taking the time to share your experience!
Kind regards,
Lexon Team
great design
great design
great lighting and customer service was helpful
2025幎12æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Hello,
Thank you so much for your kind feedback! Weâre delighted to hear that you love the design. Your support truly means a lot to us.
Lexon Team
Jeff Koons balloon dog lamp - best purchase ever from lexon
I got the Jeff Koons balloon dog lamp - every time i see this piece in my office it literally makes me lit up with happy smiles. There were some issues with logistics but overall it was worth the wait.
2026幎1æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Hello,
Thank you so much for sharing your wonderful feedback! Weâre delighted to hear how much joy the Jeff Koons Balloon Dog Lamp brings to your workspace, knowing it lights up your day truly makes us happy as well. We appreciate your patience regarding the logistics delays, and weâre glad to hear the final result was worth the wait. Enjoy your playful and iconic piece, and feel free to reach out if you ever need anything.ð
Lexon team
Lexon Design ããã®åç
Dear Fred,
Thank you so much for your lovely review! Weâre delighted to hear that you really like this gorgeous art piece. Your enthusiasm truly means a lot to us, and weâre thrilled that it brings you joy.
Lexon Team
Sophisticated design
After seeing this product in an advertisement, I bought it without hesitation. It was a successful decision.
2025幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Hello,
Thank you so much for your kind words! Weâre delighted to hear that the design immediately caught your attention and that purchasing it without hesitation turned out to be a great decision. Knowing that the product lived up to your expectations truly means a lot to us.
Lexon team
Statement piece
The Jeff Koon Balloon dog lamp is really something special. Everyone asks, âWhat is that?â It lights up every room with its funky attitude and craziness. Definitely worth the wait.
Easy to charge. It comes in very safe packaging.
The lamp is high quality and a real statement piece. Love it.
2026幎1æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Dear Nicole,
Thank you so much for sharing your wonderful review! Weâre thrilled to hear that the Jeff Koons Balloon Dog Lamp has made such an impression. Itâs great to know that its bold, playful attitude lights up every room and captures everyoneâs attention â thatâs exactly what this piece was designed to do.
Weâre also delighted that you found it easy to charge and appreciated the secure packaging. Knowing that the lampâs quality and distinctive character exceeded your expectations truly means a lot to us.
Thank you again for your kind words â weâre so happy you love this statement piece! ð
Lexon Team
Balloon dog Worth the wait⊠the set is almost complete
Worth the wait⊠it is a very special addition to our interior! I also ordered the speaker dog .. wanted to have the set ð nice package - contact with sales is very quick.
2025幎12æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Dear Martin,
Thank you so much for your wonderful review! Weâre delighted to hear that the Balloon Dog has become such a special addition to your interior. Itâs fantastic that youâre completing the set with the Speaker Dog â what a perfect duo to bring creativity and personality into your space!
Weâre also very glad to know that the packaging met your expectations and that your experience with our sales team was quick and smooth. Your satisfaction truly means a lot to us.
Thank you again for your trust and enthusiasm â we hope your full set brings you joy every day! ð
Lexon Team
Lampe balloon dog
Jâai craqué sur la lampe balloon dog en collaboration avec Jeff Koons, elle est juste splendide !!! Aucun regret. Lâattente fut longue pour lâavoir car je pense quâelle a été victime de son succÚs, le seul regret câest le petit manque de communication de Lexon sur les délais de livraison. En revanche le service client au top et réactif. Et jâai même craqué sur lâenceinte balloon dog, hâte de la recevoir.
2025幎12æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Bonjour Karen,
Un grand merci pour votre retour ! Nous sommes ravis dâapprendre que vous avez craqué pour la lampe Balloon Dog en collaboration avec Jeff Koons et quâelle vous plaît autant â câest en effet une piÚce vraiment splendide.
Nous sommes désolés pour lâattente prolongée ainsi que pour le manque de communication concernant les délais de livraison. Le succÚs de ce produit a effectivement entraîné un allongement des délais, mais nous comprenons parfaitement votre ressenti et vous remercions sincÚrement pour votre patience.
Nous sommes également trÚs heureux de savoir que notre service client a été à la hauteur et réactif. Et quelle excellente nouvelle que vous ayez aussi commandé lâenceinte Balloon Dog ! Nous avons hâte que vous puissiez la recevoir et compléter votre duo.
Merci encore pour votre confiance et votre enthousiasme ! ð
L'équipe Lexon
It's pretty
It's pretty, and you can change the lighting variations, and it's nice interior. The atmosphere in the house has changed. I'm 100% satisfied. Recommended!
2025幎12æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Hello,
Thank you so much for your lovely feedback! Weâre delighted to hear that you find the piece beautiful and that the different lighting variations help create a new atmosphere in your home. Itâs wonderful to know that it has transformed your interior and that youâre 100% satisfied.
Thank you as well for recommending it, your support truly means a lot to us! ð
Lexon Team
Jeff Koons Balloon Dog Lamp!
I pre-ordered the latest Jeff Koons Balloon Dog lamp at the end of Oct 2025 for December 2025 production batch. It was shipped out on Jan 2, 2026 and arrived my home 4 days after. I YouTubed the instructions on how to use it.
Overall experience is very smoothly delivered and easy to use. Quality is good and I feel worth the cost. Definitely became a statement piece in my living room.
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Dear Ivy,
Thank you so much for sharing your experience! Weâre delighted to hear that your preâorder of the Jeff Koons Balloon Dog Lamp went smoothly. Itâs great to know that the instructions were easy to follow and that you found the lamp simple and enjoyable to use.
Weâre also very happy that the quality met your expectations and that you feel it was worth the investment. Hearing that it has become a true statement piece in your living room means a lot to us â thatâs exactly the kind of emotional impact we hope our designs will bring.
Thank you again for your trust and enthusiasm. Weâre thrilled to have you as part of the Lexon community! ð
Lexon Team
TrÚs bien en général
Les objets sont véritablement des objets dâart. La lampe chien jeff koons a retenu mon attention et mâenthousiasme en tout point. La service client est à lâécoute et reste actif en raison des délais de livraison rallongés.
2025幎12æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Bonjour Teddy,
un grand merci pour votre retour ! Nous sommes ravis dâapprendre que vous considérez nos créations comme de véritables objets dâart, et que la lampe chien Jeff Koons a particuliÚrement retenu votre attention. Câest un plaisir de savoir quâelle vous enthousiasme à tous les niveaux.
Nous vous remercions également pour votre compréhension concernant les délais de livraison rallongés. Nos équipes du service client mettent tout en Åuvre pour rester disponibles, à lâécoute et actives afin de vous accompagner au mieux durant cette période.
Merci encore pour votre confiance et votre soutien â cela nous motive chaque jour à continuer de proposer des piÚces à la fois uniques et inspirantes. ð
L'équipe Lexon
I love my Jeff Koons balloon dog lamp
I love my Jeff Koons balloon dog lamp. I knew I wanted one of his creations and this was the perfect one. It arrived beautifully packaged and I couldnât be happier with it! Definitely a collectors item must have!
2025幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Dear Hijinio,
Thank you so much for your wonderful review! Weâre delighted to hear how much you love your Jeff Koons Balloon Dog Lamp. Itâs fantastic to know that you had your heart set on one of his creations and that this piece turned out to be the perfect choice.
Weâre also very happy that it arrived beautifully packaged and that it brings you so much joy â hearing that you couldnât be happier truly means a lot to us. Itâs indeed a unique and iconic piece, and weâre thrilled you consider it a mustâhave collectorâs item.
Thank you again for your trust and enthusiasm. Weâre so glad this artwork has found a special place in your home! ð
Lexon Team
The product was well packed and I lovedâŠ
The product was well packed and I loved the overall experience with the purchase. I donât have to say anything about the Dog Lamp. Itâs a beautiful piece of art.
When handling a large number of shipments, there will definitely be delays and thatâs totally fine.
2026幎1æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Lexon Design ããã®åç
Hello,
Thank you so much for your kind feedback! Weâre delighted to hear that your product arrived well packed and that you loved the overall experience with your purchase. Itâs wonderful to know that the Dog Lamp speaks for itself â a truly beautiful piece of art indeed.
Thank you as well for your understanding regarding shipment delays. With a high volume of orders, occasional slowdowns can happen, and your patience and perspective are truly appreciated.
Weâre very grateful for your support and are thrilled that your experience was such a positive one. If you ever need anything, weâre here for you! ð
Lexon Team
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã