Lexon Design レビュー 

Need to sort out a better delivery partner. It’s not the recipient responsibility to make things work.
DPD is unreliable and not trustworthy. Again they said I wasn’t home when I actually stayed home the whole day. They missed their slot and I still waited. Then at 20.20 they just messaged saying they missed me and they will retry tomorrow. First I was home, second I also have a concierge with a a parcel room. So these lies are really unnecessary and reflect poorly on the brand using DPD.

In mei de Jeff Koons lamp besteld. Deze zou in juli geleverd worden. Ik heb diverse malen gemaild waar de lamp blijft, maar het enige antwoord wat ik krijg is dat ik een mail krijg wanneer de lamp klaar is voor verzending. Totaal geen communicatie van de kant van Lexon over vertraging. Inmiddels is het bijna oktober en nog steeds geen lamp. Wel blijven ze adverteren met de lamp, terwijl ze blijkbaar niet kunnen voldoen aan de vraag. Ik voel me zwaar belazerd en ik vraag me af of ik de lamp ooit nog ontvang. Ik laat het zeker niet zitten bij een klacht op Trustpilot.@Lexon, geef nu eindelijk eens aan wat de reden is van deze enorme vertragingen, want ik ben niet de enige. Neem jullie klanten serieus en stop met de verkoop als je de aanvragen niet aankan!

De reactie van Lexon geeft wederom aan dat er geen antwoord komt op de vraag waarom er niet geleverd wordt. Ik heb regelmatig de klanten service benaderd en ook daar geen enkel relevant antwoord op mijn vraag wanneer er nu eindelijk geleverd gaat worden.

I ordered my balloon dog in March 2026 and am still awaiting its delivery despite chasing it up multiple times.

The lack of transparency and communication is really poor.

I had a defaulted product being sent which happens to everyone and every business. After explaining to the customer service which was very quick to assist me, I got to have a new product being sent to replace the defaulted one. I call this an excellent service!

tres content de puis des années des produits et du SAV !

Zwei Tykho 3 innerhalb von weniger als zwei Jahren defekt
Einen Tykho 3 im Dezember 2024 als Weihnachtsgeschenk bekommen. Das erste Gerät war bereits beim Kauf defekt und wurde beim Händler ausgetauscht. Nun ist auch das Austauschgerät defekt: FM funktioniert nicht mehr, Bluetooth verbindet sich zwar, spielt aber keinen Ton ab, und beim Betätigen der Bluetooth-Taste klackert das Gerät deutlich.
Daraufhin habe ich mich direkt an Lexon gewandt und erklärt, dass es sich um ein Geschenk handelt und der Kaufbeleg nicht mehr vorhanden ist. Die Seriennummer habe ich ebenfalls mitgeteilt. Als Antwort erhielt ich eine offenbar standardisierte Aufforderung, einen Kaufbeleg, ein Video und die bereits übermittelte Seriennummer einzureichen. Auf meine konkrete Anfrage wurde nicht eingegangen.
Nach zwei defekten Geräten in weniger als zwei Jahren möchte ich keine weitere Zeit in die Reklamation investieren. Schönes Design, aber weder Produktqualität noch Kundenservice überzeugen mich. Ich werde das Gerät entsorgen und künftig keine Lexon-Produkte mehr kaufen.

We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking forward to add to the the collection!

I wish I had read the reviews beforehand, but this was a gift for my spouse. I would not have wasted time, energy, and money trying to get my balloon dog. Ordered my lamp July 12 and was told I’d have an August delivery. Ha!

It’s really shady business when there are zero comments on social media posts. Always a sign that they are deleting comments. But guess what they can’t delete? Reddit comments.

That’s where I really learned about what’s happening to me has and is still happening to many others.

I just want the product I paid for and to be done with this false advertising scam of a “company”.

Any five stars posted here, I have my doubts about those writers.

Very disappointing product and experience

I’m extremely disappointed with the Lexon Mini Flip Alarm Clock. I paid £40 in total, including £10 delivery, so I expected a well-made, reliable product. Unfortunately, it fell well short of expectations.

The delivery was very slow, and when the clock finally arrived, the display was not working correctly. I had no choice but to return it, which then cost me a further £12 in return postage.

So I ended up spending £22 on delivery and return postage for a faulty product that I couldn’t use.

For a product at this price point, the build quality and reliability were simply not good enough. In my opinion, the Lexon Mini Flip is significantly overpriced for what it is, and the overall experience was extremely disappointing.

I would not recommend this product and certainly would not buy it again.

I prodotti Lexon sono di qualità e con uno stile riconoscibile. Ho avuto un problema con una sveglia acquistata sul sito e me l'hanno sostituita in tempi brevi e con un'ottima assistenza post vendita.

Ordered a balloon dog in March 2026 that would start shipping in June 2026. Have been emailing them every month since June and every time they give me a window for shipping a month away. It’s now September and they just gave me another month’s wait. Asked for a refund and said they won’t give me one cause they are exclusive. Easily the worst customer experience I’ve had so far.

Service client au top ! Remplacement de la lampe réveil de mon fils sous garantie sans aucun problème 🤗

J'ai commandé une lampe qui a subi plusieurs retards successifs, et qui n'est toujours pas livrée. Le site ne veut pas procéder au remboursement de la commande, A FUIR !

Navigating months of delays, unmet fulfillment promises, and radio silence or poor updates from a company is extremely frustrating, especially when dealing with high-ticket collectible items or crowdfunded projects. It's a disgrace, the Balloon dog project is of such horrifying proportions I am amazed the company still exists. French arrogance to the highest possible level. I am waiting for delivery since april this year. Every promise and/or claim that is made is false and not executed.

Update 9/9/26
The fact that you can/will not provide images of the warehouse/production of the new batch is highly alarming!

J’ai commandé une Balloon Dog Lamp en mars 2026. Elle devait être livrée au plus tard en juillet. Nous sommes déjà en septembre et je n’ai rien reçu. Aucune réponse du service commandes contacté par téléphone, mail et via le formulaire. Je pense à une arnaque à 800€ …
Suite à votre réponse : des explications fumeuses mais toujours pas de planning précis (pour Noël peut-être ?…)

Très réactif. Réception du colis 2 jours après la commande.
Service client au top

Very good customer service and after sales assistance

Really bad company. Have ordered Jeff Koon lamp on 2nd April, sent them a reminder in July to ship but nothing. They responded back saying they will send soon. End of August cancelled the order since no shipment for around 6 months. Lexon kept money without any updates on when the product will be delivered. Incredible how a company can survive like this.

Bonjour,j'ai commandé un réveil Flip Classic que j'ai bien reçu dans les délais. Très pratique à utiliser et facile à programmer. Il trône sur ma table de nuit et par sa couleur et son design il s'accorde parfaitement à mon intérieur. Merci, je suis ravi de mon achat. Yves .

Top notch support for a product that was under warranty.