Lexus Woodford レビュー 256

I purchased a new Lexus RZ 300e last September which I had for 6 months before it has completely broken down. My car has now been in their garage for 6 weeks without any sign of them knowing how to repair the electric car. The communication, from both Mangemnet and Service teams, has been minimal with Lexus team only answering my calls and not being pro active. We are now at a stalemate mate and there is no resolution in sight as they will not replace or refund on a car I am still paying for. To add insult to injury I have not been offered a Lexus courtesy car but instead an inappropriate hire car.i would never consider buying a Lexus again.

Collected an ES Takumi from this dealership recently. Andy Pinto was excellent and made the whole procedure as painless and seamless as possible. Very highly recommended.

We were on the hunt for our next car and found one in Lexus Woodford, Vicki was our handler and we just couldn’t be any more satisfied with our experience- she replied to our email very promptly prior to our visit, on the day of our purchase, the whole process went super smoothly and we drove our dream car home. We are very happy with Lexus Woodford

I'm loving owning my first Lexus, and a huge part of that experience comes down to Lexus Woodford. From the moment I arrive, I'm greeted by name it's the kind of personal touch that makes you feel genuinely valued, not just like another booking. Their communication is exceptional; they keep me informed every step of the way and do a brilliant job managing my expectations. What really impressed me is how they've thought about the customer experience beyond just the service itself. The waiting area is comfortable and productive, with thoughtful touches like herbal tea available, so I can actually get work done while my car is being looked after. It's this combination of attentive service, clear communication, and genuine care for the customer experience that has made owning a Lexus an absolute pleasure. Highly recommend Lexus Woodford to anyone considering the brand.

I would like to express my highest commendation for Vicki Fowles. From the outset, she demonstrated a consistently high standard of professionalism, integrity, and attention to detail. She provided thorough guidance throughout the vehicle selection and purchasing process, ensuring that all questions were addressed clearly and that the transaction was conducted efficiently and smoothly.
Of particular note is Vicki’s exceptional after-sales service. During subsequent repair requirements, she maintained clear and timely communication, offered expert guidance, and managed the process with diligence and care. Her professionalism, patience, and commitment to customer satisfaction reflect the highest standards of service excellence.

I would like to give a big thank you to Vicki, for all the help I was given since I started looking to replace my NX with a LBX. Nothing was to silly to ask and a quick reply was given in full. Also my best Christmas present ever. Thank you all at Lexus Woodford.

Many thanks Vicki Fowles of Lexus Woodford!

I was undecided over which model to choose - NX, UX or LBX.

Spoke with Vicki over the phone and arranged to visit the showroom for test drives.

Prior to my visit communications with Vicki were clear and simple.

Once at the showroom Vicki took time to explain the different characteristics of each model. We did a couple of test drives during which I never felt rushed or pressured.

Vicki was thoroughly professional, knowledgeable and a pleasure to deal with - exactly what I’d expect from Lexus!

I recently bought a Lexus NX 300h Sport from Lexus Woodford, and the experience was excellent. Vicki was outstanding—professional, friendly, and very knowledgeable. She made the whole process smooth and easy, always answering my questions and keeping me informed.

The car was perfectly prepared on collection, and I’m very happy with both the vehicle and the service. Highly recommend Lexus Woodford and especially Vicki!

I had an outstanding experience buying my car at Lexus Woodford. The entire team was incredibly helpful, welcoming and professional from the moment I arrived. A special thank you to Vicki, who made the whole process smooth and stress-free. She was knowledgeable, patient and truly went above and beyond to ensure I found the perfect car.
Her friendly approach and attention to detail made all the difference. I couldn’t be happier with my new car and the excellent service I received.

Excellent service again by Lexus . Seen to very quickly by Tracy on reception and Daniel who sorted my problem while i waited with no charge. Reassures me once again why i chose 40 years ago to start purchasing my cars from this local dealership for stress free driving .

Keen on understanding and replying clients' enquiries. Cai Lin is patient and always ready to offer assistance.

I appreciate the dying art of customer service. A small enclave in Woodford seems to think similarly. Diane on reception ready to make me a cappucino while I wait, car fella happy to pick/drop me from the tube, Peter willing to come to my local to swap V5s when we got in a muddle, Louis for listening to my bizarre stories, the recovery service tested within days of my new part xd CT200h. The car itself, yes great love it. dont regret downsizing. Dont go German cars and the arrogant staff. Come to a family at Lexus woodford. You will never go back

We've just collected our new Lexus ES300H from Lexus Woodford and cannot praise them enough. This is our fifth Lexus and we wouldn't go anywhere else. A special mention has to go to Erol who managed everything from start to finish with the utmost professionalism, but with the personal touch to make the process as simple as possible. This is our second car through Erol and I would love to say we look forward to seeing him again, but he is retiring now. It was an honour and a privilege to be one of his last customers. He will be a great loss to Lexus, but we wish him all the best.
Everyone at Lexus Woodford is friendly and professional and nothing is too much trouble.
I hope to continue dealing with them in the future.

I have been a loyal customer of Lexus Woodford for over 15 years.
I wanted a used lexus and approached Woodford branch as they had a good UX with them and I was given a decent price for the vehicle.
Vicky was very helpful and guided me in the buying process.

I will definitely recommend lexus and the Woodford branch to anyone.

This is a follow up review with more information.
Complaint.
I will be sending this to Motobility.
This issue took place on the 8th of July 2025.
On the 6th of June Motobility booked an appointment for me for the 8th of July to have my car picked up and taken back to Lexus Woodford due to battery concerns, on the 7 July Lexus Woodford phonedand asked if the car was driveable and I told them no the battery was flat but I will call out the RAC and sort the car out for them (Lexus) to pick up in the morning, I called the RAC at 11pm and they got to me at 3am, Daniel, the mechanic, got the car started within minutes and told me to now run the car for an hour to charge the battery, I drove the car for over an hour covering 29 miles. Then sat outside my house for a further 15 minutes with the engine running. Around 4:45am I went into my house and came back to the car at 8am (Lexus told me they open at eight) to make sure the car would start and it did. Waiting for the 8 July appointment actually cost me over £300 in Motobility payments so I was looking forward to being mobile again.
At 10 am Lexus phoned me and asked if the car was ready to be picked up and I replied yes, he then said he would send a driver to pick it up and that I should put a permit on their car. I told him I don’t have permits and it’s the first I knew about it, he told me that I would have been told about the permit when I made the appointment but I told him I didn’t make the appointment Kylie from motobility did, he was quite rude and said well if our car gets a ticket you’ll have to pay the fine. The thing is my understanding was that they would take the car and bring it back the next day, if that’s the case a permit would only be for one day so the second day their car would have to be moved before 8 am or it would get a ticket and their drivers don’t start work in Woodford until 8 am so it would have been a certain fine anyway. I asked him why he wasn’t sending two drivers down (that’s always been standard practice) one to drive their car back and one to drive mine and he told me he only had one driver available, he was putting his problem of not having enough staff on to me even though he’d had a month to prepare for this appointment. I told him the problem was his to deal with and that I’d done everything I was told to do the day before so he can pick the car up or not. My stress levels were through the roof when I eventually put the phone down.
Common sense on this man’s part might have suggested getting an uber down to my house because he was short on staff, £15/£20 seems a small price to pay for customer satisfaction instead he tried to lay his problem of a staff shortage at my front door and didn’t pick the car up at all leaving me literally stranded with an unreliable and unsafe car, I’ve still not heard from them and I’m still losing money. I don’t know his name but he was rude and obnoxious with a bad attitude that came across as "I really don’t care" never been spoken to like that before and hope he’s not the Motobility representative at Lexus. Sadly every thing they did was always at the eleventh hour. Lexus of Woodford record their phone calls with their customers and I believe the two calls made to me by this man should be listened to as part of my complaint.

Peter and Simon were so accommodating and helpful they answered my questions and addressed my concerns in the best way they could.

My experience was great and straightforward and the Sales representative vicki was helpful. She took her time to explain everything to us.

From the moment I arrived, I felt genuinely welcomed. The whole process was smooth and professional, and I left with complete confidence in my purchase.

A special thank you to Vicki, who guided me through the sales process with patience and genuine care. She put great effort into helping me choose the best car, set up the Lexus app, and clearly explained all the electronic features of the vehicle.

I also want to thank Simon, who looks after customer care both before and after purchase. His depth of experience was clear from the outset, and he was incredibly helpful in answering all my questions. It’s also reassuring to know that ongoing support has been promised even after I’ve driven away.

I couldn’t be happier with the service I received and will gladly recommend Lexus Woodford to friends and family.

Miss Vicky Fowles of Lexus Woodford was amazing she helped us to get everything sorted . She is friendly and efficient. A lovely person to deal with.

I had a superb experience buying my car from Lexus Woodford. Vicki Fowles was extremely helpful, friendly and professional both during and after my purchase. This was the sixth car I have bought from Lexus and this latest purchase involved staff new to me who made this experience especially enjoyable.