Leyadoll レビュー 

Leyadoll からの回答

15時間前

Hi Linda,

Thank you for taking the time to share your feedback with us. We are truly sorry for any confusion or frustration this situation may have caused.

After checking your tracking information, the carrier's records show that your parcel was successfully delivered on September 30th (marked as "Delivered, Door/Yard").

Our team has just sent an email to you containing the official delivery proof and photo provided by the carrier, along with their contact details.

Please kindly check your inbox (and spam/junk folder just in case). If you are still unable to locate your parcel after checking around your doorway or yard, please reply directly to our email—we are right here to assist you and ensure this gets resolved! 🌹

Thank you again, and we look forward to helping you!

Leyadoll からの回答

3日前

Dear customer, 💕

We are truly and deeply sorry for the frustration this has caused you and your sweet daughter. We completely understand how heartbreaking it is when a favorite doll stops working, and we sincerely apologize for all the trouble throughout this experience.

We care so much about your family, and we’d love to gently share the steps we've taken together to help make things right:

First Doll: Purchased in September 2025. When you reached out in July 2026 (outside the warranty period), our team offered a special courtesy discount so you could get a brand-new doll for your daughter.

Second Doll & Replacements: When the new doll had issues, our team sent out a replacement voicebox right away, followed by a complete replacement doll when the issue persisted.

Please rest assured that every single doll is strictly tested before leaving our hands, so we are truly saddened that the latest replacement encountered another issue within 5 days.

We completely take responsibility for your disappointment and want to take care of you right away. Our team has already messaged you directly to process a full refund for your July order.

Thank you from the bottom of our hearts for your patience with us, and we truly hope to regain your trust! 💕

Leyadoll からの回答

3日前

Hi there! 💕

Wow, thank you so much for your sweet feedback and high recommendation! 🌸✨

We are so overjoyed to hear how much you adore your two dolls! Knowing that our dolls bring so much joy to our customers means everything to us.

Thank you for trusting Leyadoll—we look forward to serving you again soon! 💕

Warm regards,
The Leyadoll Team

Leyadoll からの回答

2026年9月22日

Hi there, Thank you so much for taking the time to share such a lovely review! 💕

We are absolutely thrilled to hear that you love the doll and its gift bag. Knowing it arrived quickly and will soon bring a big smile to your granddaughter’s face truly warms our hearts!

Thank you for your kind recommendation and support. We can't wait to welcome you back for your next doll! xx

Leyadoll からの回答

2026年9月22日

Hi there, Thank you so much for this beautiful note 💕 "Mabel and her Lovey" is such a special pick! Knowing you’ve been following us since your little one was born truly means everything to our team.

A doll-themed Christmas sounds like absolute perfection—we're so honored to be a part of her holiday magic this year! Hope you love the seasonal ones just as much when you check them out! ✨

Leyadoll からの回答

2026年9月22日

Hi Carole, Thank you so much for the awesome review! 💕

We’re so glad you love how soft they are—and we have to say, matching them with a personalized storybook is absolute perfection! What a thoughtful combination ✨

Thank you again for getting two of our dolls. We hope they bring endless cozy hugs! xx

Leyadoll からの回答

2026年9月7日

Oh, this melts our hearts! 🥹💕

A sweet doll AND a matching tea set?! She is going to have the most magical afternoon tea parties ever! Adding the Christmas doll to her collection is just the cherry on top. 🎄✨

Thank you so much for choosing us to be a small part of your granddaughter’s precious memories. We can’t wait for you to see her face light up when she opens them! xx

Leyadoll からの回答

2026年9月2日

Hi there! Thank you so much for this beautiful review! 🥹💕

It completely warms our hearts to know how much you love the soft quality and that it got to you so fast. We can’t wait for your granddaughter to open it—she’s going to adore her new best friend!

Thanks a million for choosing us for such a sweet gift! 🌸✨

Leyadoll からの回答

2026年8月31日

Dear Erin, thank you so much for taking the time to leave such a lovely review! 💕

We are absolutely thrilled to hear that your granddaughter loves her new doll! Knowing that our products bring joy and big smiles to little ones truly means the world to us.

Thank you again for choosing Leyadoll and for being a wonderful part of our family! 🌸💖

Leyadoll からの回答

2026年8月27日

Dear Christine, reading your review brought the biggest smiles to our team today! 🥹❤️

Thank you so much for taking the time to leave such thoughtful and detailed feedback. We are beyond thrilled to hear that you loved your doll and that our customer service was able to help you navigate the personalization process smoothly.

Knowing that you are happy with the quality, the customization, and our shipping means everything to us. We’re always here whenever you need another special gift in the future!

Thank you again for your incredible support and kindness. 🌸✨

Leyadoll からの回答

2026年8月24日

Hi Sandra, thank you so much for this beautiful review! 🥹💖

Reading this truly warmed our hearts—knowing our learning dolls made their way to your great-great-great-niece with so much love behind them means everything to us! We're so glad you loved the soft texture and the interactive details like the snaps, zippers, and buttons.

Also, thank you for your grace regarding the missing item! We're always here to make sure things are made right immediately. Wishing you and your family endless sweet memories! 🌸✨

Leyadoll からの回答

2026年8月24日

Hi Robin, seeing a little one's face light up with instant love is the best part of our day! 🥹💕

Thank you so much for sharing this sweet moment with us. We take so much care into making sure our dolls are not only lovely to look at, but as soft and huggable as possible for little hands. Knowing your granddaughter adores hers means the world to our team! 🌸✨

Leyadoll からの回答

2026年8月20日

Hi Debbie, Thank you so much for this sweet review!

We're so glad we could get the missing pet sorted out for you quickly. Knowing that 3 of our dolls have found a home with your granddaughters and grandson absolutely made our day! 💕

Thanks again for being such a wonderful part of our Leya Doll family. Wishing you and your grandkids many happy playtime moments together! 🌸

Leyadoll からの回答

2026年8月17日

Hi there! 💕

Thank you so much for this amazing review! Knowing that you love the doll and that it looks just like online means the world to us. 🌸

I am so, so sorry about that awful smoke smell on the package, though! That is super disappointing to open up. Just to reassure you, our warehouse is strictly 100% smoke-free, so it almost certainly came from the courier during shipping. We’re definitely passing this along to our delivery partner to look into!

Thank you so much for being so understanding and for airing it out ahead of time. Wishing your little girl the absolute happiest birthday ever! 💖🧸

Leyadoll からの回答

2026年7月27日

¡Muchas gracias por una reseña tan maravillosa! 💕

Nos alegra de todo corazón saber que a su nieta le encantó su nueva muñeca. En Leyadoll, nos esforzamos por cuidar cada detalle —desde la suavidad hasta los colores— para crear compañeras especiales que llenen de alegría e ilusión la infancia de los más pequeños. 🧸✨

Agradecemos sinceramente su confianza y sus amables palabras. ¡Le deseamos a usted y a su nieta muchísimos momentos felices juntas! 🌸

Con todo nuestro cariño,

El equipo de Leyadoll

Leyadoll からの回答

2026年7月24日

Dear Grammie,

Thank you from the bottom of our hearts for taking the time to share your honest experience with us!

We completely understand how nerve-wracking it can be to shop online, especially when choosing a gift for someone as special as your granddaughter. Hearing that our Leya baby doll with the pacifier met all your expectations—and that you find her adorable—means the absolute world to our team! 🌸

We are so honored to be a part of your granddaughter's very first birthday celebration. Wishing her a magical 1st birthday filled with laughter, happiness, and sweet snuggles with her new Leya doll! 🎂🎈

Thank you again for trusting us and choosing Leyadoll.

Warmest regards,
The Leyadoll Team

Leyadoll からの回答

2026年7月16日

Hi Hubashia, Thank you so much for taking the time to share such a heartwarming review! Reading your words has truly brightened our team’s day.

We are absolutely thrilled to hear that your kids love their customized dolls, and we are so glad you noticed our new football collection! We had so much fun designing those, and knowing they bring joy to your family means everything to us.

Moving abroad is such a major milestone, and we completely understand how stressful the packing and transition can be. We are so happy we could help relieve a bit of that stress by successfully updating your shipping address at the very last minute! It was our absolute pleasure to make sure your dolls safely accompanied you on your new adventure.

Thank you also for your kind understanding regarding the customization and handling time—our team puts so much love into every single stitch to ensure the quality is perfect before shipping.

We wish you and your beautiful family all the very best, and endless joy in your new home abroad! If you ever need anything else in the future, please don't hesitate to reach out.

Leyadoll からの回答

2026年7月15日

Hi there, Thank you so much for your heartwarming words! We are incredibly happy we could support you and bring some peace of mind during the delivery scare.

Hearing that your sweet granddaughter immediately hugged her very first doll absolutely melted our hearts! 🥰 That is the exact joy we hope to create.

We are also deeply grateful for your support of our cleft charity mission. Your choosing us means bringing more beautiful smiles to children in need. Thank you for letting us be a part of her precious childhood memories!

Leyadoll からの回答

2026年7月13日

Dear Mary, What a brilliant and beautiful way to celebrate your granddaughter Paz's first birthday! 🎂🇦🇷 We absolutely love the connection to Nico Paz—your husband has fantastic taste, and it makes this personalized doll so much more meaningful and legendary!

We are thrilled to hear that the personalization, the number on the shorts, and all the custom features turned out exactly as you envisioned. Bringing these unique family stories to life is truly the best part of what we do.

Thank you so much for sharing this wonderful story with us. Wishing little Paz a very happy 1st birthday, filled with love, joy, and perhaps a bit of soccer magic! ⚽❤️