Lilicloth レビュー 

Lilicloth からの回答

2025年2月19日 に更新

Dear Customer,

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you've experienced regarding your order.

We understand your frustration, and we want to assure you that we are committed to resolving this issue as quickly as possible.

Upon reviewing your order, we can confirm that the other three items you purchased are in transit, and the estimated delivery date for your package is March 3, 2025. We are doing everything we can to expedite the shipping process, and we appreciate your patience.

We would like to clarify that the coupon discount we offered for future orders is completely legal and is a gesture of goodwill intended to show our appreciation for your patience and understanding. The offer is entirely optional, and you are under no obligation to use it.

We genuinely value your business and will continue to work towards ensuring a smooth resolution for you.Thank you for your understanding, and we look forward to completing your order soon.

If you need assistance, please feel free to contact us by chat or by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Tracy
LILICLOTH.COM

Lilicloth からの回答

2025年1月6日

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Please rest assured that the 20% off code is applied to the orders you mentioned. Not 15% off.

We currently offer coupon discounts and automatic discounts. Except for the coupon code to be entered when using the coupon discount. Other discounts are automatically applied. In addition, most discounts cannot be applied at the same time.

Regarding the use of discounts, you can enter your discount code in the "Coupon" field on the checkout page to apply it.

Normally we will send out your order within 3-5 business days.

Please note that due to high demand during certain seasons, there may be occasional delays. We apologize for any inconvenience and appreciate your understanding.

Once we have shipped your order, you will receive an email notification and can expect to receive your package within 7-15 days.

We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.

Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at support@lilicloth.com. We will respond within 24 hours.

Kind regards,
Timmy
LILICLOTH.COM

Lilicloth からの回答

2024年12月5日

Dear Customer,

Thank you for reaching out and sharing your concerns with us. We are truly sorry to hear about the delay in receiving your refund and sorry to hear that the products you received did not meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience caused. Please rest assured that we are always focused on improving the quality of our products, and your feedback is valuable to us.

Regarding your return, we want to clarify that it can take some time for the return information to be processed into our system after the package arrives at the warehouse. While the tracking may show as delivered, our system may not have updated right away.
After checking, we confirm that your return has indeed been received. We will be processing your refund to the original payment method within the next 3-5 business days. You should also receive a refund notification soon.

We greatly appreciate your patience, and again, we apologize for the delay in this process. We will definitely take your comments into consideration to improve our products and service.

If you need assistance, please feel free to contact us by chat or by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Ashley
LILICLOTH.COM

Lilicloth からの回答

2024年11月29日

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.

The detailed measurements of different products on our website differ even in the same size.

Please kindly know Size varies from specific items on our website but is not standard US size. Usually, customers need to use the “size chart “ with measurement details to determine their ideal size better.Please be noted that as all the dimensions are measured manually, it is not deemed as wrong if the deviation is 1~3cm.

If you need assistance, please feel free to contact us by chat or by email at support@lilicloth.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
LILICLOTH.COM

Lilicloth からの回答

2024年11月25日 に更新

Dear Customer,

Thank you for bringing the issue regarding your shopping experiences to our attention. We sincerely apologize for any confusion or inconvenience caused.

We truely understand your concerns and will do our best to solve the problem. We can assure you that we are a legitimate company and our business is completely legal and compliant. 

We are unable to locate any order by the information you provided,could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Tracy
LILICLOTH.COM