I ordered a month ago and still havenât received any order but had to pay upfront. Sent several emails but no response. Donât order here!! Worst shop experience ever and seems to commit fraud reading... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
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Niks kopen!!!!! Stelletje oplichters zijn het . Heb ze nog enkele mailtjes gestuurd met het verzoek mijn bestelling alsnog toe te zenden, maar helaas.
Still waiting for the earrings I bought in November or the refund I requested. Unfortunately zero response via E-mail or Instagram. And the two mails that were send to me - already months ago - did no... ãã£ãšèŠã
I ordered in january and never got my order sent,( its been half year since that). I wrote to them via mail atleast 6 times without direct answer. Wrote directrly to their website via reviews and also... ãã£ãšèŠã
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Jewelry for those who don't watch and wish
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- lillysamsterdam.com
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Definitiv 5 Sterne von mir sehrâŠ
Definitiv 5 Sterne von mir sehr freundlich und zuvorkommend. Schnelle Lieferung man kann die Lieferung auch sehr gut Nachverfolgen. Bin sehr zufrieden kaufe gerne wieder bei Lillys Amsterdam ein. Empfehle ich gerne weiter.
2022幎12æ9æ¥
Lillys Amsterdam ããã®åç
Hello Kunde!
Thanks so much for sharing your experience with us. Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Thank you so much for your 5-star review, Ana!
We will share this with the store team to let them know to keep up the amazing work. Have a lovely day!
- Team Lillys
Defected bracelet
One of the bracelets I ordered in gold came with all the paint chipping out.
2022幎12æ4æ¥
Lillys Amsterdam ããã®åç
Hi Laura,
We are so sorry to know about this and this might be a production issue.
I have sent you an email to reach out to you and provide you with a fast solution to this. I'll keep an eye on your response.
Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Beatriz,
Thanks so much for sharing your experience with us. Just send us an email at info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hello Marko!
We really appreciate you taking the time to share your rating with us. We look forward to your next purchase.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hello Guerin,
We really appreciate you taking the time to share your experience and giving us a recommendation. We look forward to your next purchase. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Inga,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Hi Maren,
We are incredibly grateful that you took the time to leave us a 5-Star review.
Please send us an email at info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
I received my order with delay
I received my order with delay. Also I received an email 2 fdays ago that was also send on 21/11 but never received stating one item from my order was unavailable which wasn't the case in the end but got me confused and anxious if I would receive everything or not.
2022幎11æ29æ¥
Lillys Amsterdam ããã®åç
Hi Eleni,
Thank you for leaving us a review about this.
Our order was sent and handed over to the courier within the span of 24 hours.
Once this is handed over to the courier, this is their sole responsibility to deliver it within 2 days. We do not have control over it.
GLS left an announcement regarding the extra busy days. - Especially during the holiday season, we do everything we can to deliver your parcel on time. As always, we do this with the right amount of care and attention. However, during this extra busy period, it is possible that your parcel will be delivered a little later than you are used to from us.
I hope for your kind understanding and patience on this. Have a lovely day!
- Team Lillys
Rapide et conforme
Le service dâenvoi est rapide et correspond aux délais annoncés. Le packaging est top.
2022幎11æ21æ¥
Lillys Amsterdam ããã®åç
Hello Philippe,
We really appreciate you taking the time to share your rating with us. We look forward to your next purchase. Have a lovely day!
- Team Lillys
Terrible locks
The locks on the earnings are absolutely awful. I bought 4 pairs. 2 were for my friend's birthday. So, I don't know yet about them but hopefully they're better. However 2 of my pairs... TRIPLE has a really long stud that also bends extremely easily. I was just trying to lock the earring and it was all bent because of a little bit force in the wrong direction. And RUBY's locks are just awful. They unlocked in my ears three times, last one was because I was brushing my hair. I had to make the locks a bit smaller with pliers. They're still pretty easy to unlock but seem to be at least holding in ears.
For 30 euros I expected a better quality. Earrings are beautiful and nice to look at but I'm afraid I won't be looking at them for too long
2022幎11æ14æ¥
Lillys Amsterdam ããã®åç
Hi Katrin,
Thank you for leaving us a review and so sorry to know that the clasp has issues. This must be a production issue.
No worries, I have sent you an email to help you with this and ask for photos so we can look into it.
- Team Lillys
dissatisfied to the power of 3000!
Poor quality of jewelry and even worse customer service!!! I can only advise everyone to buy something here!!!
2022幎11æ14æ¥
Lillys Amsterdam ããã®åç
Hello Lisa,
Thank you for leaving us a review here.
As we have discussed via email, we have offered a free replacement and made new and fresh items for you just to guarantee that you will receive the best quality, however, you have declined them along with the partial refund + free reshipment.
We have offered you a replacement since the return cost will be shouldered by the customer as per our company policy.
We have included this on our website terms - https://lillysamsterdam.com/pages/shipping-returns
I have responded to your email and I'll be waiting for your response with a new resolution to this.
- Team Lillys
Boucles d'oreilles jamais reçues
Ma soeur m'a commandée des boucles d'oreille il y a presque un an, pour Noel 2021. Je ne les ai toujours pas reçu malgré deux tentatives d'envoi de leur part qui n'ont pas abouti. J'ai ensuite envoyé 4 ou 5 mails auxquels je n'ai pas eu de réponse pour comprendre la situation. Je trouve cela inadmissible, d'autant plus que ma soeur a payé les boucles d'oreille. Si l'envoi de ces derniÚres ne sont pas possibles, nous aurions pu avoir un remboursement. Je ne comprends vraiment pas et suis trÚs déçue de cette marque.
2022幎11æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Lillys Amsterdam ããã®åç
Hi Manon,
Thank you for making a follow up on this and giving us an honest review here.
Checking it here, your sister placed an order on Dec 14 and we have shipped your order on a timely manner and this was tagged as delivered to your shipping address: https://www.packet.deutschepost.com/webapp/public/packet_traceit.xhtml?barcode=LY326294101DE
On January 21, we have issued a replacement and this was delivered as well. https://www.packet.deutschepost.com/webapp/public/packet_traceit.xhtml?barcode=LY333998503DE
I have sent you an email just now and asking if we can do a reshipment on a different address as this is keep on being delivered on the same address but you did not received anything.
I'll keep an eye on your response.
- Team Lillys
Simply lovely
The earrings were absolutely gorgeous and I loved the holder as wellð¥°. Items came fast as well. Overall a 10/10 experience.
2022幎11æ7æ¥
Lillys Amsterdam ããã®åç
Hello Eura,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Please send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Rápido (dentro do que é usual nos diasâŠ
Rápido (dentro do que é usual nos dias que correm. Bem embalados e muito bonitos.
2022幎11æ3æ¥
Lillys Amsterdam ããã®åç
Thanks so much for sharing your experience with us.
We will share this with the store team to let them know to keep up the amazing work.
Just send us an email at info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Have a lovely day!
- Team Lillys
Lillys Amsterdam ããã®åç
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Please send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Zeer mooi en goede kwaliteit
Zeer mooi en goede kwaliteit! Snelle levering, niks op aan te merken :-D
2022幎9æ24æ¥
Lillys Amsterdam ããã®åç
We really appreciate you taking the time to share your experience with us. We look forward to your next purchase. Have a lovely day!
- Team Lillys
Orecchini un poâ arrugginiti
La spedizione Ú stata molto veloce ma purtroppo gli orecchini sono arrivati un poâ arrugginiti
2022幎9æ23æ¥
Lillys Amsterdam ããã®åç
Hi Chiara,
Thank you for leaving us a review and so sorry to know that you have received a defective earring.
All of our jewelry is made of 925 sterling silver with an 18k gold plating and non-plastic made, what you have received must be a production issue.
I have gone ahead and sent you an email, and look for a suitable solution as soon as possible.
I will keep an eye on your response.
Have a lovely day!
- The Lillys Team
Wunderschöne Ohrringe und schnellerâŠ
Wunderschöne Ohrringe und schneller Versandð
2022幎9æ22æ¥
Lillys Amsterdam ããã®åç
We really appreciate you taking the time to share your rating with us. We look forward to your next purchase, Johanna.
Have a lovely day!
- Team Lillys
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