Fibre broadband has been super reliable for 2 years, only contacted customer services to renew contract & they replied quickly to confirm it's been done. Great service, fast speeds up & down, and no p... もっと見る
企業が回答しました
Lit Fibre
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Such an easy company to deal with. Everyone is really helpful from the customer services call handlers to the engineers. Internet works brilliantly, speed is what is promised and no service issues... もっと見る
企業が回答しました
Overall my experience of customer support from LitFibre has been excellent. Today was no exception with Nick using his discretion to add a feature for me to test over the next month. He could have... もっと見る
企業が回答しました
The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great... もっと見る
企業が回答しました
企業情報
Lit Fibre について
当該企業による記述
Get the internet you deserve!
Think all internet is the same? Think again.
At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team.
We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household.
Plus, no mid-contract price hikes. Ever!
It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly.
Get Lit Fibre
Our Internet Done Properly pledge.
当該企業による記述
- The no price hikes promise.
- What’s more annoying than getting a letter through your front door saying that your internet bill will be going up yet again? Or even better, finding out you’re now paying more, after it’s already gone out from your account? Not on our watch though! Internet Done Properly is getting a lightning-fast connection in every room in the house, for the price you signed-up for.
- People powered support.
- What do you think is harder – getting through to a real person using a chatbot or figuring out why your router is playing up again? Either way, at Lit Fibre we’re a bunch of real people who actually want to help answer any of your questions! After all, it’s people that make great internet.
- Free from unneeded bundles.
- We’ve seen it time and time again... The big names in broadband will lure you in with a ‘great unmissable deal’, signing you up for all the TV and phone bundles they can think of. And it’s all to the point that so many customers don’t even know what they’re paying for each month. We give you the freedom to make your own internet experience with unbundled packages that work for you.
- Quality full-fibre connection.
- Why settle for buffering and lagging? You deserve lightning-fast speeds and the UK’s most reliable broadband technology! With our full-fibre connection, downloading can be up to 12.9x faster than the UK’s average broadband! That means that even when everyone’s working from home, or gaming away, all house members can enjoy smooooth internet.
連絡先
400 Thames Valley Park Drive, RG6 1PT, Reading, 英国
- 0330 460 4610
- support@litfibre.com
- litfibre.com
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Reliable connection and great customer service
The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great providing regular and clear updates about the situation. Customer service is always easy to reach and able to answer questions there and then. Happy customer 😀
2025年9月30日
Lit Fibre からの回答
Two years of smooth sailing, even surviving a cable vs roadworks showdown, glad our updates and support kept things moving. Thanks for sticking with Lit Fibre!
LIT Broadband a glowing tribute.
LIT Broadband have delivered all that has been promised, with a reliable service, good customer care, and no price increase within the contract period. A very good service, well done LIT Broadband
2025年9月29日
Lit Fibre からの回答
Thank you, Mr. McDougall! We’re delighted you’re happy with the reliable service, customer care, and fair pricing—it means a lot to us!
Really great service with Iro!
Really great service with Iro this morning sorting out my renewal not made to feel punished for staying with the same company unlike other internet providers! Really love what Lit fibre are doing!
2025年9月29日
自発的なレビュー
Lit Fibre からの回答
Thanks, Chris! We’re so glad Iro made your renewal smooth and that you feel valued for staying with us!
Unfailing service. Amazing value. Just works!
I appreciate your fantastic service. The internet connection has been rock-solid and absolutely reliable, and it’s been wonderful for the whole family to have a dependable connection we can all count on. Keep up the amazing work!
Best regards,
David
2025年9月27日
自発的なレビュー
Lit Fibre からの回答
Thanks so much, David! We’re delighted the whole family is enjoying a rock-solid connection—you can always count on us!
Fast broadband
Fast broadband, only ever had one issue with the connectivity and it was fixed instantly as soon as I contacted customer support best internet provider I have been with just renewed contract for another 24 months!
2025年9月27日
Lit Fibre からの回答
Thanks, Angel! We’re glad the team could resolve things quickly and that you’ve chosen to stay with us for another 24 months!
Lit Fibre からの回答
Thanks for the 10/10! We’re so glad you’re happy with our service!
Big thanks to Yavor and George
All the staff were mature and knowledgeable. Special thanks to Yavor who initially dealt with my order, and George who calmly worked his way through the installation procedure until the set up was complete.
2025年9月26日
Lit Fibre からの回答
Thanks so much for the kind words! We’ll be sure to pass your thanks on to Yavor and George—they’ll be delighted to hear your feedback!
Excellent customer service
I have been with Lit Fibre for the past 2 years and had no problem with the internet so decided to stay with them. Seamless transition and excellent customer service.
2025年9月26日
Lit Fibre からの回答
Thanks, Adrian! We’re thrilled you’ve stayed with us and that everything’s been seamless with great service!
Excellent service
Excellent service, right price, clear explanation and called me back when the line failed.
2025年9月26日
自発的なレビュー
Lit Fibre からの回答
Thank you for your feedback, Bruce! Great to hear you’re happy with the service, price, and support!
Lit Fibre からの回答
Thanks, Joel! We’re glad you found the team helpful and friendly!
I did leave a review earlier but forgot…
I did leave a review earlier but forgot to mention Iro from the Customer Service team. Outstanding customer liaison!
2025年9月24日
自発的なレビュー
Lit Fibre からの回答
Thanks again, Martin! 🙌 We’ll make sure Iro sees your kind words—he’ll be delighted to know he made such a great impression!
So much better constant speed no mid…
So much better constant speed no mid term contract price rise 🙌 perfect never had a issue
2025年6月5日
Lit Fibre からの回答
Thanks for the great feedback, Catalin! We’re glad you’re enjoying the speeds and no price rises!
Great customer service
Great customer service, consistent speeds. The best broadband provider we have had
2025年9月23日
Lit Fibre からの回答
Consistent speeds, brilliant support and no drama, basically the broadband equivalent of a cup of tea that never goes cold. Glad you’re loving Lit Fibre!
My app stopped working and Nikos (Nick)…
My app stopped working and Nikos (Nick) was kind and patient enough to figure it out. Great customer service and patience.
2025年9月23日
自発的なレビュー
Lit Fibre からの回答
Nick will be pleased to hear this! Glad we could get your app working again and provide the kind of customer support you expect from Lit Fibre.
Very fast telephone response to my…
Very fast telephone response to my telephone renewal of contract. No fuss, no endless button pressing or listening to canned muzak. Just excellent customer service.
2025年9月23日
Lit Fibre からの回答
Quick, fuss-free and with a real person on the line, that’s exactly how we like it at Lit Fibre. Glad it made your renewal simple.
I just stayed with Lit fibre after 2yr…
I just stayed with Lit fibre after 2yr contract I was more than satisfied in the past,so that is why I renewed my contract
2025年9月9日
Lit Fibre からの回答
Glad to hear your past experience made renewing an easy choice. Thanks for sticking with Lit Fibre!
Simple, clear and effective
Simple, clear and timely response to a request that was resolved to perfection. The initial response to my query was timely and clear, the wider support from Lit resolved my issue an as a result will be staying for another 24 months minimum.
2025年9月22日
自発的なレビュー
Lit Fibre からの回答
Perfect. Clear, quick and effective support is what we aim for. Glad everything got sorted and that you’re staying with Lit Fibre for another 24 months!
Brilliant Service!!
Lit Fibre have been my ISP for 2 years now and I have nothing but praise!! Today I renogotiated my contract with Iro from their support team, as you know, this can be a painful process, not with Lit Fibre, they offered me a competitive price and completed my order within a couple of emails.
Brilliant service!!
2025年9月21日
自発的なレビュー
Lit Fibre からの回答
Iro will be chuffed to hear this! Smooth renewals, competitive pricing and quick turnaround, that’s exactly how we like it at Lit Fibre.
At last one touch solutions!
Vlad was extremely knowledgeable polite and patient in dealing with my issue.
2025年9月22日
Lit Fibre からの回答
Oh Vlad is over the moon with this Nigel! Thanks for making his day.
Good service
Calm guy on the phone Talked me through my issue my issue calmly and with great patience
2025年9月19日
Lit Fibre からの回答
Thanks for the cracking review, Gary.
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