Little Helper レビュヌ 

497
•
TrustScore 5段階評䟡の4

3.9

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

We purchased a highchair. It took a while to arrive, but we were made aware of it from the start and the communication from the seller has been brilliant! The chair itself is of great quality, no as... もっず芋る

5぀星のうち5の評䟡

My grandson absolutely loves the Montessori Ball pit I bought him for his first birthday. The product is great quality. Communication from Little Helpers was swift,professional and friendly from the s... もっず芋る

5぀星のうち5の評䟡

Little Helper desk with two chairs has been amazing for our toddlers, who have used it to do art with their grandparents, prepare fruit for pancake days, create with play dough , drawing, jigsaws,... もっず芋る

5぀星のうち1の評䟡

Placed an order over a week ago and have had no communication other than confirming they took payment. No shipping information, no tracking. Especially poor considering a fee of €21 was taken for ship... もっず芋る

䌁業が回答したした

䌁業情報

  1. ベビヌ甚品店
  2. 子䟛向けのおもちゃ屋

さたざたな倖郚゜ヌスから提䟛された情報

Our Fun Pod allows your toddler to stand unaided beside you at the worktop whilst helping with the pots, painting or simply just watching you cook without the worry of them injuring themselves.


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3.9

ほが満足

TrustScore 5段階評䟡の4

497件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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ネガティブなレビュヌの 48に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.9

すべおのレビュヌ

(497)

過去12か月のレビュヌ数: 91ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

A wonderful little company

A wonderful little company - very happy with our sandpit - they have a lot of choice so I had to phone and get some help and the lady on the end of the phone could not have been more helpful. It arrived quickly and it’s super quality. Perfect for the grandchildren.

2026幎3月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Got sent something off Amazon...not what I ordered off their website!?

Ordered a door swing/bouncer with spine support for my 6month old. Not heard anything after a week with regards to dispatch. Emailed them, eventually got a phone call saying it had been damaged in the warehouse and there wasn't any more left. They offered me a different one that I had seen on website that was similar. No problems there, was happy with that. Then I got the delivery, but it wasn't either of the swings I was expecting... It wasn't even on their website....It was one off Amazon!?!? That was less expensive and without the spine support I wanted! Never had this from any other company before, shocked that they thought they could get away with it/I wouldn't notice! Obviously I've emailed to try to resolve the issue (either refund or swap) but not heard anything so far. I don't expect I will. What a scam!

Edited to reply. Little helper did indeed respond the next day and offer a refund, which I believe is on the way to me shortly?
Regarding your notes about what originally happened to my order, I had no idea this had happened, but at least I know now?
Yes I did except the alternative, as I mentioned above, but I thought it was the alternative on your website.
I am still not sure about the item I actually received as the only place I have seen it for sale is Amazon. Anyways... All sorted now, just disappointed that I didn't receive what I had ordered. 🀷‍♀

2026幎3月11日
自発的なレビュヌ
Little Helper ロゎ

Little Helper からの回答

Good evening Emma,

Thank you for your review. I’ve looked into your order and would like to clarify the situation, as some points are inaccurate.

Your original item was lost and the replacement not dispatched as it did not meet our quality standards — we do not send out substandard products. We contacted you to offer an alternative, which you accepted - an alternative we usually sell business to business rather than on our website.

The replacement item was fulfilled via one of our logistics partners using Amazon Logistics. This is a standard fulfilment method used by many UK retailers and does not mean the item was purchased from Amazon.

When you contacted us on 25th March, we responded the same day with return instructions and have since issued a full refund, which is currently processing.

At no point was there any intention to mislead, and the matter was resolved promptly once you got in touch. We therefore feel the characterisation of this as a “scam” is incorrect.

Kind regards,
Little Helper Customer Support Manager

5぀星のうち5の評䟡

Absolutely fabulous

Absolutely fabulous from start to finish. Loved the clothes rack and really looks the part. Would highly recommend buying this item and using little helpers big helpers. They really went the extra mile and the communication with the team was second to none. Look forward to getting a few more pieces from them in the not to distant future.

Thanks again for all your help.

2026幎3月13日
自発的なレビュヌ
5぀星のうち5の評䟡

Very happy with our purchase

Very happy with our purchase - the Little Helper table and chair set is such good quality and the way it was packaged was extremely professional and very Apple-like. This is our second Little Helper product and we will definitely be back when we need a gift for our grandchildren.

2026幎3月6日
自発的なレビュヌ
5぀星のうち5の評䟡

What a great quality playpen!

We got a play pen from these guys and the quality is fantastic, super easy to assemble, very stable and the customer service provided was fabulous! Highly recommend this product to keep your kids in a safe space to have fun! Would and have already recommended this to anyone with young children!!

2026幎3月7日
自発的なレビュヌ
5぀星のうち1の評䟡

Not trustworthy

Placed an order over a week ago and have had no communication other than confirming they took payment. No shipping information, no tracking. Especially poor considering a fee of €21 was taken for shipping. I half thought it was a scam. Attempts to contact them through the contact form on the website leads only to an error page. Efforts to call them are also difficult. Still haven't received my order and I doubt it will come in time to be gifted.

2026幎2月23日
自発的なレビュヌ
Little Helper ロゎ

Little Helper からの回答

Hello Emer,

Thank you for your review.

Your order is for a pre-order FunPod, which is clearly marked on the product page in blue text stating “PRE-ORDER for despatch mid to end April.” The purchase button also states “PRE-ORDER,” and customers must tick a box at checkout confirming they understand the item is on pre-order before completing the purchase.

Because of this, your item is scheduled to ship within the stated timeframe rather than immediately after purchase.

We have also checked our records and unfortunately cannot find any emails or phone messages from you. If you would like an update or prefer to cancel your order, please contact us directly at hello@littlehelper.co.uk and we’ll be happy to help.

Kind regards,
Little Helper

5぀星のうち5の評䟡

Funpod kitchen helper

We bought the funpod kitchen helper; Having done a lot of research on the safety features we found this had all the design requirements (low risk of entrapment or tipping) without bankrupting us. We had no issues with the order, found the product to be good quality, and most importantly, our son loves it.

2026幎1月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Lovely unique products from a great small business.

I ordered the pink bow easel. I was kept up to date as to when the delivery would be and it was very prompt.
The easel is sturdy and my 2 yr old granddaughter plays with it for hours. The magnets are great as she is learning her letters and already knows the animals.
It comes complete with a variety of accessories. At the moment she is playing with the chalk board and the magnetics but as she grows she will love the felt tips and paints.

2026幎2月6日
自発的なレビュヌ
5぀星のうち5の評䟡

Couldn’t Be Happier With Our Purchase.

My 9 month old grandson loves playing with these blocks -his crawling and climbing has really improved since using them. They look just as in the photo and the pastel colours are lovely, excellent quality and firm enough for climbing on, but soft enough to cushion any tumbles.
I would highly recommend Little Helper’s soft play set.

2026幎3月2日
自発的なレビュヌ
5぀星のうち5の評䟡

Little Helper bookcase


I bought this Little Helper bookcase for my grandson and we are so happy with it. It takes up little space but fits a surprising number of books! The height and sturdy design make it really easy for him to look at his own books and choose what he wants to read which is exactly what we were hoping for.

2026幎1月12日
自発的なレビュヌ
Little Helper ロゎ

Little Helper からの回答

Thank you so much for your lovely review Alice! We’re thrilled to hear that the bookcase is working perfectly for your grandson and helping him enjoy his books independently.

As a small family-run business, it really means the world to us to hear that our designs are making a difference in little ones’ everyday lives. Knowing it’s both space-saving and practical is exactly what we aim for!

Thank you again for your support — it truly makes our day!

5぀星のうち5の評䟡

Brilliant quality! Sturdy wood and amazing finish

The bookcase is made of solid wood and really amazing quality. Was really impressed and given the price it is really great value for money. Would buy from them again and recommend it to friends.

2026幎1月2日
自発的なレビュヌ
Little Helper ロゎ

Little Helper からの回答

Thank you so much for your wonderful review Rute! We’re absolutely delighted to hear how impressed you were with the quality and finish of the bookcase.

It’s lovely to know that the solid wood and build quality stood out, and that you feel it’s great value for money. As a small family-run business, hearing feedback like this really does mean the world to us.

Thank you again for your kind words, for recommending us to friends, and for supporting our little business — we truly appreciate it!

5぀星のうち5の評䟡

great little bookcase

great little bookcase, our toddler loves it. arrived in good time and easy to put together.

2026幎2月27日
自発的なレビュヌ
Little Helper ロゎ

Little Helper からの回答

Thank you so much for your lovely review Ariane! We’re so pleased to hear that your toddler loves the bookcase and that it arrived quickly and was easy to put together.

As a small family-run business, it really does mean a lot when customers take the time to share their experience. Knowing our products are being enjoyed in family homes makes all the hard work worthwhile.

Thank you again for your support — we truly appreciate it!

5぀星のうち5の評䟡

I ordered the Little Helper Bookcase


I ordered the Little Helper Bookcase and Funstation and would definitely recommend both products. I spent some time researching both and found the Little Helper ones to be the best in terms of quality, design and safety. Both were easy to assemble and are a great addition to my daughter’s playroom. Unlike other brands both items are very sturdy and designed well for little ones. Very pleased with my purchase!

2026幎2月1日
自発的なレビュヌ
Little Helper ロゎ

Little Helper からの回答

Thank you so much for your lovely review, Zara — it genuinely means such a lot to us. We’re absolutely delighted to hear that you’re happy with both the Bookcase and the FunStation and that they’ve found a happy home in your daughter’s playroom.

As a small family-run business, every bit of feedback like this really does make our day. We put a lot of care into choosing and designing products that are safe, sturdy and practical for little ones, so hearing that it’s been noticed truly means the world to our team.

Thank you again for taking the time to share your experience and for supporting our little business — we really appreciate it!

5぀星のうち1の評䟡

Refund still not received – disappointing experience

I’m really disappointed with my experience.
After receiving the product, we discovered issues during assembly, including scratches, missing parts, and unclear instructions. Customer service initially offered a small goodwill gesture, which I declined as the item was not fit for purpose.
The item was returned on 3rd February. I then received written confirmation on 6th February stating that the order had been cancelled and refunded, with the note that refunds are typically received within 10–12 business days.
However, despite this confirmation, I have still not received the refund.
Communication has been slow and required multiple follow-ups. While staff have been polite, the overall handling of the issue — particularly the refund delay — has been frustrating and disappointing.
Based on this experience, I would advise caution and ensure you are comfortable with potential delays if things do not go smoothly.

2026幎2月6日
自発的なレビュヌ
Little Helper ロゎ

Little Helper からの回答

We’re very sorry to hear that you were disappointed with your experience — this is certainly not the standard we aim to deliver.
We also apologise that the item did not meet expectations during assembly. This is very uncommon, and we regret that this was your experience.
To clarify the timeline, when you first contacted us our team responded the same day. After reviewing your concerns, we offered a goodwill gesture on 28th January. On 29th January, you advised that you would prefer to return the item, and we arranged collection immediately for 3rd February.
The return was collected on 3rd February and received by us on 6th February. Your cancellation confirmation and refund notification were sent that same morning at 11:19am. An email confirming this was sent to you at this time.
As outlined in our terms and conditions, refunds can take up to 30 days to appear. However, most are received within 10–12 business days. The 30-day timeframe accounts for international and offshore transactions, where processing times can vary.
Once a refund is issued, the funds pass through the payment gateway, acquiring bank, card scheme and finally your issuing bank. Unfortunately, the time taken at this stage is outside of our control.
We understand that waiting for funds to clear can be frustrating and appreciate your patience. We have provided the ARN reference number, and our records confirm that the funds have left us. If the refund is not yet visible in your account, we recommend contacting your bank directly and quoting the ARN number so they can trace the transaction for you.
Please do let us know if we can assist further.

5぀星のうち5の評䟡

Montessori Wooden Toddler Table & 2 Chairs Natural

Good company and customer service. I had a query and received a helpful response promptly. Quality of the item is very good and easy to build. Would use company again and can highly recommend.

2026幎2月25日
自発的なレビュヌ
Little Helper ロゎ

Little Helper からの回答

Thank you so much for your 5* review!

We’re really pleased to hear that you found our team helpful and that your query was resolved promptly. It’s also wonderful to know you’re happy with the quality of the item and found it easy to build — that’s exactly what we aim for.

We truly appreciate your recommendation and look forward to helping you again in the future!

Best wishes,
The Little Helper Team

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