Little Shop of Horrors レビュヌ 

583
•
TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

They have such a good collection of all things they sell. I got a drosera and a sarracenia, they were packaged amazingly very secure. I would definitely recommend getting from this place I will defini... もっず芋る

5぀星のうち5の評䟡

Very quick delivery and well packaged for the journey, My plants were in excellent condition when received and i will definitely be buying more in the near future. Thank you so much.

5぀星のうち5の評䟡

What a great company. The carnivorous plants were absolutely amazing. The attention to detail on how and why the plants were packaged is incredible. No likely hood of any damage. The plants were... もっず芋る

5぀星のうち5の評䟡

I have ordered from this nursery before, and they are brilliant. They know their stuff. You can buy for first timers, or experts. I bought half a dozen trumpet type insect eating plants last year,... もっず芋る

䌁業情報

  1. 皮苗店

圓該䌁業による蚘述

Little Shop of Horrors is an online store of Southwest Carnivorous Plants based in East Devon. We have been growing carnivorous plants since 1990 and specialise in hardy carnivorous plants including Venus Flytrap (Dionaea), North American Trumpet Pitcher Plants (Sarracenia), Sundews (Drosera) and Cobra Lily (Darlingtonia), Bladderworts (Utricularia) and more.


連絡先

4.8

優良

TrustScore 5段階評䟡の5

583件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

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ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(583)

過去12か月のレビュヌ数: 101ä»¶

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5぀星のうち5の評䟡

Not a horror experience

One of the best plant shops I've used online. Excellent customer service, had a minor glitch with delivery, no fault of the shop and they sorted everything out very quickly. My new plant babies arrived very well packaged and are beautiful, healthy and well established. Love the addition of the care sheets. Highly recommend

2025幎8月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent communication

I was kept up to date with the progress of my order.
My plants were packaged extremely well and all three arrived safe and healthy.
This was an excellent experience and would highly recommend Littleshopofhorrors.
100% satisfaction from start to finish.

2025幎8月4日
5぀星のうち1の評䟡

Disappointing customer experience

I placed an order on 29 July 2025, relying on the store’s clear statement that orders placed after 22 July would be dispatched in week 31, along with their advertised 1–3 working day dispatch policy.

When I hadn’t received any dispatch confirmation by early week 32, I contacted the business, only to hear a voicemail saying they were closed until 4 August. This completely contradicted the information on their website at the time of my purchase.

I reached out politely to ask for the order to be sent and requested store credit as a goodwill gesture for the delay and lack of transparency. Instead of responding or acknowledging the issue, they simply refunded me without explanation—even though I made it clear I still wanted the item.

While I respect what the business has built, I was disappointed by the lack of communication, the misleading dispatch claims, and the way the issue was handled. A simple acknowledgement or small gesture would have gone a long way.

Unfortunately, I won’t be reordering.

2025幎8月4日
自発的なレビュヌ
Little Shop of Horrors ロゎ

Little Shop of Horrors からの回答

Dear George,

Thank you for your feedback.

A typing error on the website said indeed that we would start despatching orders in week 31 again, which should have written week 32 instead.

As you mention in your feedback, the message on our answering machine stated clearly we would start despatching from the 4th of August again.

On Sunday the 3rd of August you’ve sent us an email in which you wrote that you would not have proceeded with the purchase if you knew the plant would only arrive on the 4th, 5th or 6th of August.

This email also contained all kinds of threats and on top of that you requested us to give your order priority above other orders or to give you a store credit.

In our response we’ve apologized for the miscommunication and explained that other customers were waiting for their orders as well after our break. On the website we have a disclaimer for typos on the website and in your case the delay would only have been 3 days at the max (we only despatch orders from Monday to Thursday).

Due to the fact that your email contained all sorts of unreasonable threats and demands, we’ve decided to cancel and refund your order immediately. As a response to the refund you said you’d leave a negative review on Trustpilot.

We believe that Trustpilot is not meant to use as means of pressure or to force a company into accepting a customer’s (unreasonable) threats and demands. Also we don't believe that emailing a company's customer service starting with all sorts of threats is the way to get what you want. We've many happy customers and always try to offer the best we can to help out when things go wrong.

In your case we’ve apologized for the miscommunication plus any inconvenience caused for the 3 days delay, which we think was the best we could offer to you in this case.

Best wishes,
Little Shop of Horrors

5぀星のうち5の評䟡

Amazing experience

Amazing experience. The care they took to pack the plants and ensure they were good has really ensured I come back. I’ve never trusted online for plants but the care they’ve took has amazed me, such beautiful sarracenia and so well packed, Shame I can’t give six stars

2025幎7月25日
自発的なレビュヌ
5぀星のうち1の評䟡

Contactless

Impossible to make contact with them. I have tried four four days using telephone- thats never answered, Contact form on website and emails.
Nothing in return. WHY!

2025幎6月19日
自発的なレビュヌ
5぀星のうち5の評䟡

EXCELLENT!

Recently ordered for the first time, three plants and was a bit dubious as to how they would arrive! No need to worry, they came in a solid plastic carton with a separate compartment for for each plant. Just removed them and they were ready to g(r)o(ow)! Excellent! Prompt delivery as well! Will definitely use again!

2025幎6月4日
自発的なレビュヌ
5぀星のうち4の評䟡

First time I had used Little Shop of


First time I had used Little Shop of Horrors. Great selection of carnivous plants. Brilliant communication with them. Disappointed with one of the plants as it had been put in the pot upside down...with just a couple of leaves showing. I usually repot all my plants and glad I did as I wouldn't have realised there was more to the plant than I was seeing. Generally though plants were healthy, possibly a bit more care to be taken when potting/packing. I will order from them again though. :)

2025幎5月27日

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