This was a Web transaction. Their site shows stock levels. Their response was swift. Not had delivery yet but do have notification of tracking.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... もっと見る
Great customer service.i ordered the wrong part from there online store.Phoned up and explained my mistake, returns delivery note email to me then the correct part for my rifle sent out next day at no... もっと見る
Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... もっと見る
企業が回答しました
企業情報
当該企業による記述
Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.
連絡先
High Street 101, DE14 1LJ, Burton-on-Trent, 英国
- livens.co.uk
4.7
優良
215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 60％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
ordered QYS pellets for bench rest…
ordered QYS pellets for bench rest competition shooting, 5 tins. the package arrived on time delivered by royal mail. unfortunately 4 of the 5 tins were badly damaged due to royal mail handling and poor protective packaging. emailed Livens just after taking delivery and provided a picture of the damage and did get a reply and an apology after just a few hours which said they would mention the matter to royal mail. I now have 2500 pellets to check for damaged skirting that is if i can unscrew the lids off the bent tins. My normal supplier had no stock so i thought I would give livens a go. £2.00 extra per tin. No offer of compensation and not impressed. If you are aware of royal mail mishandling packages use another delivery service.
2026年10月9日
自発的なレビュー
Web transaction
This was a Web transaction. Their site shows stock levels. Their response was swift. Not had delivery yet but do have notification of tracking.
2026年10月1日
Great service all-round!
2026年10月1日
Excellent communication with the store
Excellent communication with the store; the seller knows their stuff and is very helpful and pleasant.
2026年10月1日
Excellent staff and service
Staff were helpful and excellent service ,brilliant product as well can highly recommend
2026年9月1日
Brilliant 100%
An absolute pleasure to do business with and market leading customer service. Cannot recommend highly enough.
2026年9月2日
Ordered online, very smooth.
Ordered online, ready to collect in short order. Good Ammo stocks. Good to shop with.
2026年9月2日
I've been using Livens for years
I've been using Livens for years & they always get my stuff quickly and it's always exactly what I want
2026年8月31日
First class service
2026年8月1日
NO TIME FOR YOU
no reply to several email messages no reply to guntrader messages no reply to voice mails no anwer on the telephone then finally
Unbelievable finally got through and asked about shot count and testing a used £1100 air rifle to be told.. we haven't got any .357 pellets, and we havent got time for that. Well guess what..I ain't got time to spend my money with you
REPLY
Don't lie plenty of customers say the same as me. Your lucky you are busy ..for now
2026年8月14日
自発的なレビュー
Livens LTD からの回答
Dear Customer,
We appreciate that you were in a hurry, but the timescales you expected from us were simply unrealistic.
As we can see, you did not have the time to wait for the normal process, and were already working to a very tight deadline before even allowing us a reasonable opportunity to respond. We are a busy independent shop and cannot drop everything to accommodate an urgent request, particularly when it is not something we can complete immediately.
For clarity, your first two emails were sent after we had closed on 13/08/2026. Your next email arrived at 09:55 on 14/08/2026, when we were already dealing with a substantial backlog. You then called at 11:45am, expecting an immediate answer.
We have been clear with you that we cannot fulfil your request within the timeframe you require. That does not make our service unreasonable; it simply means we cannot work to a deadline imposed at very short notice.
If you are in such a rush that you do not have time to wait for us to deal with your request properly, then unfortunately we may not be the right retailer for your particular requirements.
Regards,
Livens
Great service. Fast delivery.
Great service from Livens, easy process, good stock and fast delivery.
2026年7月31日
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