This was a Web transaction. Their site shows stock levels. Their response was swift. Not had delivery yet but do have notification of tracking.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... もっと見る
Great customer service.i ordered the wrong part from there online store.Phoned up and explained my mistake, returns delivery note email to me then the correct part for my rifle sent out next day at no... もっと見る
Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... もっと見る
企業が回答しました
企業情報
当該企業による記述
Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.
連絡先
High Street 101, DE14 1LJ, Burton-on-Trent, 英国
- livens.co.uk
4.7
優良
215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 60％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent company especially as they…
Excellent company especially as they were the only ones had my item in stock. Easy payment and fast shipping, well packaged.
2026年8月4日
自発的なレビュー
Prompt service
Prompt service, even though I ordered on a Sunday evening, my MDT Peanut Bag was in the post next morning.
On the occasions I have visited the well stocked shop, they have always been keen to help.
2026年8月2日
Excellent Online shopping experience
Excellent Online shopping experience, courteous and helpful service from staff when contacted and speedy despatch of items.
2026年7月31日
Great price and faultless service.
2026年7月1日
Swift delivery and a competitive price
Swift delivery and a competitive price. Would definitely use again
2026年6月30日
I ordered 200 30 cal 168gr TMK late on…
I ordered 200 30 cal 168gr TMK late on Wednesday and was kept advised of order progress throughout.
Delivered on Saturday! Great service - Many Thanks!
2026年7月1日
Fast delivery and competitive prices
Fast delivery and competitive prices. Very happy customer
2026年6月30日
Excellent service as usual
Excellent service as usual, prior to me placing the order online I rang them to confirm a detail and they were so helpful, good prices and fast delivery via Royal Mail
2026年7月2日
They give fantastic Servis
Are you fantastic Servis? You good? Come on time with a good value.
2026年7月1日
Poor customer service
Order made and paid 01/06/26 with additional fee for RFD to RFD transfer. After 16days, item was still not delivered.
After contacting staff, it transpires that delivery team made error, putting item for store collection instead RFD delivery which was what was purchased. No urgency in posting after issue highlighted and no compensation as gesture of good will offered due to inconvenience caused. Unfortunately my customer experience was poor and won't use their services again. Other better options out there. Do not recommend
Following dealer reply after submitting my review i must correct you that, no contact was made by your store to reach me after purchase was compleated.
The online order was followed by a phone call to the store the next day to confirm that the 2 moderators (not one) were for SUB 12ft/lb AIR WEAPONS, also providing my AW certificate number (as i am based in Scotland- only country part of UK that requires certificates for AW's, and in a very near future, possible August/September this year, moderators will came out all together from certification requirements for FAC's), and providing again during that phone call the FULL details of my local RFD which had been given on the original online purchase.
I stand by my comments, poor customer service, passing blame to the customer for the C*** up your team made, and i do not recommend your services as per experience received.
On saying that, i have to be fair and say that I did receive notification this afternoon, that you have now taken steps to complete the delivery of my purchased items which were paid for and should have been received over 2 weeks ago.
2026年6月17日
Livens LTD からの回答
Dear Customer,
Thank you for your feedback. We are sorry that your experience did not meet your expectations.
To provide some additional context, the item ordered was a moderator. Under UK firearms legislation, a moderator is generally treated as a firearm component and therefore requires the appropriate transfer process. For an RFD-to-RFD transfer, we must receive the receiving dealer's RFD details and certificate information so that we can lawfully complete the transaction and ensure the receiving dealer is aware they will be accepting the item on the customer's behalf.
In this case, the required receiving dealer information was not provided to us at the time of ordering. Unfortunately, a processing error also resulted in the item being allocated for store collection rather than transfer to an RFD. We acknowledge this mistake and accept responsibility for that aspect of the order. While we strive for accuracy in every transaction, occasional human errors can occur.
We would also note that we did not receive any enquiry regarding the order status during the period between purchase and your review. Had we been contacted earlier, we would have investigated and corrected the issue sooner.
Once the matter was brought to our attention, we took steps to resolve it in accordance with the information available to us. While we regret the inconvenience caused, we believe the circumstances involved both the missing transfer details and our internal processing error.
We value all customer feedback, positive and negative, as it helps us improve our processes and service. Although we are disappointed that you do not wish to use our services again, we appreciate your business and wish you all the best in the future.
Kind regards,
Excellent service and knowledgeable…
Excellent service and knowledgeable staff. Good selection of ammunition and reloading supplies
2026年6月3日
Always delivered on time
Always delivered on time, and staff are always helpful if you have a problem
2026年6月3日
Top notch as always
Livens always good to deal with, a proper range of top products and competitively priced.
My items were dispatched quickly and discretely packaged.
Professional old school gunshop and always my first choice.
2026年5月26日
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