We had such a lovely time at today’s cake decorating activity! It was a fun and creative experience, and it was great to have the opportunity to do something different and enjoyable. It’s really... もっと見る
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Wow! Customer service is OUTSTANDING! Solomon was so punctual in our virtual meeting! I am so happy with the apartment that I have and just can’t wait to move in! All my questions were answered and fe... もっと見る
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I have been living at ROCO apartment for over a week now and experience is absolutely amazing. Staff is friendly and helpful. Any concern is addressed promptly.
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I recently viewed and now hopefully have secured my first one bed flat. The staff have made this process 1000 times easier. The viewing with Darwin was very good and he gave me time to view the proper... もっと見る
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企業情報
当該企業による記述
Property developer and professional landlord
連絡先
G03 Jactin House, M4 6WX, Manchester, 英国
- 0161 711 1222
- team@livingway.co.uk
- livingway.co.uk
4.5
優良
204件のレビュー
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Just brilliant
I've recently moved flats from a different city and the Livingway team has made the whole process as smooth as possible. We had a few issues that were eventually resolved with patience and understanding. The property is just like the pictures and videos and it has truly lived up to my expectations. I couldn't be happier with my decision to use Livingway. Special thanks to Leo for being so patient with my never-ending questions and queries. Highly recommended!
2023年8月15日
自発的なレビュー
Livingway からの回答
Thank you for your kind words! We're thrilled that your move to Livingway has been a positive experience. Our team is dedicated to providing seamless transitions and resolving any issues with care. We're delighted that your new property meets your expectations and that Leo's assistance has been valuable. Your recommendation means a lot to us. Welcome to the Livingway community!
10/10 would recommend to a friend
very smooth move in experience. danny & rob are great. beautiful building, excellent location. everyones been very welcoming and helpful.
2023年8月3日
自発的なレビュー
Livingway からの回答
Thank you for your feedback! We're delighted to hear that your move-in experience was smooth and that Danny and Rob provided excellent assistance. It's wonderful to know that you're enjoying the beauty of the building and the convenience of the location. We're thrilled to have you as part of our community, and we're always here to help. If you have any questions or need assistance in the future, don't hesitate to reach out. Welcome to our wonderful community! 🏠🌟
Renting at spot
Renting with livingway has been really pleasant from start to finish! The flat was really clean on arrival, and whenever I have needed to contact livingway regarding something I have been able to get swift and helpful responses, also shout out to Adam the building manager at spot for helping me on move in day and it was lovely to see him being so involved with/actually caring about the residents.
2023年8月3日
自発的なレビュー
Livingway からの回答
Thank you for sharing your experience with us! We're thrilled to hear that your renting journey with Livingway has been a pleasant one. It's great to know that your flat was clean upon arrival and that you've received swift and helpful responses whenever you've needed assistance. We're also glad that Adam, the building manager at Spot, made your move-in day special and that his involvement and care for residents made a positive impression. We're here to make your experience exceptional, so if you ever need anything or have more feedback to share, feel free to reach out. Welcome to the Livingway community! 🏠🌟
Where to start…First of all let me just…
Where to start…First of all let me just get the record straight I moved in here under the basis all these amenities would be 24/7 for usage & they’d come at no extra cost. Well that’s a lie, despite the advertisement on multiple renting site’s stating “ALL AT NO EXTRA COST!” This has since changed upon completion of the amenities (just to note these were 5 months behind schedule). Within a week of moving in I was met with black mould in my kitchen worktops & fridge, damp ridden throughout my apartment to the point where I could push my fingers through the wet plasterboard, the windows were constantly wet due to condensation throughout my apartment, I was told to open my windows in the middle of February to “help relieve moisture” and despite asking to be re-accommodated I was told no. I then began to notice a leak from my bathtub which after 4 visits to fix still continued to seep through to behind my bath and eventually into the communal corridors. Not to my surprise this then escalated the growth of black mould within my apartment and when asked if they could remove the mouldy plasterboard I was shrugged off and they picked the easy option of spraying it with a cheap mould remover despite the plasterboard being visibly broken due to the water damage. Not only is my apartment riddled with mould and damp Livingway offered a 50% discount to some tenants in order to compensate for the 5 month delay in promised free amenities, now much to my shock it was only a handful of residents who happened to complain that were offered this discount those who didn’t only received a discount of £50-£100 on their rental fees, they thought they could get away with taking peoples hard earned money despite the building being a construction site till late July. This isn’t only completely wrong but very unethical too, but this doesn’t surprise me with Livingway as they are quick to brush it off and cover up any wrongdoing. Everytime I have called with an issue the office in Manchester has given me the copout option and the cheapest option. Despite them claiming to be a “tenant orientated” company believe you me they are far from it! To anyone who wishes to rent off them be prepared - To anyone who wishes to move into the Roco Building please save your hard earned money and don’t make the mistake many of us have within the building as there is plenty of other buildings that are a lot more value for money within the area. All these care about is snatching profits and covering up their false advertisement with inexcusable lies. The staff in Manchester coordinated their lies in order to make you feel stupid so just a heads up when challenging them about their incompetence! Just to note the onsite staff are probably the best thing about this company as the majority of them in Roco are very pleasant and helpful however under instructions from the circus in Manchester they’re left in dark with what to do as even they agree what has happened here to many tenants is wrong and unfair. Stay away is all I can say!!
2023年8月3日
自発的なレビュー
Livingway からの回答
Many thanks for your review. We feel that as this has been brought to the public forum, we must now take the opportunity to respond. As discussed on several occasions there was no statement made that the amenities would be a 24/7 operation. Due to fact all amenities and outdoor spaces are above or below apartments, we must respect the residents and keep noise level to a minimum hence the reason for the 10pm closure. Alongside this there are also the council restrictions placed on the roof terrace whereby planning permission was granted on the basis that we must not allow residents to be on the roof space in the night hours as this can cause a disturbance to not only our own residents but other neighbouring buildings. Correct the amenities were behind schedule however it was not 5 months, the original date for completion was April and the spaces were completed in July. We appreciate this was frustrating for all concerned and is often a common occurrence when it comes to construction, but we believe that the high standard of the amenities and the beautiful outcome has been worth the wait. To alleviate frustration and as a gesture of goodwill during construction, we provided a rental discount of 50% which to this date means that you personally have received a reduction of over £4000, which is a huge saving for a new apartment located in central Liverpool.
The use of the amenities including (workspace, lounge, roof terrace, gym, and hot tubs) are all free of charge the only two spaces that levy a small charge are the private cinema space and private dining. As stated, these charges are related to the operation and cleaning of the spaces both before and after resident use. To address the maintenance issue and damp issue you have raised, on Monday, 27th February 2023, you raised concerns about damp areas around the apartment's window, particularly within the bedroom area. During our inspection, it was noted that the overcrowding of the bedroom with living room furniture played a part in the issue. While no specific issues were immediately evident, our team and the builders recommended improvements to mitigate the extreme heat within your apartment. They suggested to re-evaluate the furniture and open windows to enhance comfort and airflow.
Regarding the bath issue, our on-site team and builders have made multiple visits to diagnose and rectify the problem. Unfortunately, there was an incident where a contractor was turned away, which led to inconvenience for the contractor and delayed further works. We have asked but have yet to receive images as requested as every time, the affected areas have been cleaned before we could properly investigate the nature of the reported damp issue. Having all our calls recorded and having overviewed the content of calls with yourself and your partner, we don’t feel that anyone has provided you with as you state (a copout and cheapest option). Correct we do state that we are a tenant orientated company, by which we stand. It has been shown when we have dealt with matters that involve yourself and your personal matters where we have been directly involved and assisted. From our prospective it seems as though when rent was due 01/08/2023 to return to full price you have then decided to launch an attack against the company both in person and via emails. You stated that you will involve lawyers and place reviews on platforms such as trust pilot and go to the local papers unless we continue with the discount and remove any charges relating to the amenity space. Roco is a business and the fact that the amenity spaces have now been delivered to an extremely high standard we must now charge the full rent that is stated in your legal contract. It is a shame that we have had to air our grievances in this manner and in public. We are of course happy to speak with your lawyer, and if you are unhappy remaining as a resident at Roco we will allow you to end your tenancy early at no extra cost to yourself.
Spot was a great place to live with…
Spot was a great place to live with access to almost everything. Adam and the team were super cool.
2023年8月1日
自発的なレビュー
Livingway からの回答
Thank you for your feedback! We're thrilled to hear that you had a great experience living at Spot. It's wonderful to know that you found the location convenient with access to various amenities. We're also glad that Adam and the team made a positive impact on your stay. If you ever decide to return or have any questions in the future, don't hesitate to reach out. Your satisfaction is our priority! 🏠🌟
Moving in was very smooth!
Moving in was very smooth and stress free.
Adam and Leo were very helpful and professional throughout. Look forward to enjoying my time here.
2023年8月1日
自発的なレビュー
Livingway からの回答
Thank you so much for your kind feedback!
We're thrilled to hear that your move-in experience at Spot was smooth and stress-free.
Our team, especially Adam and Leo, are dedicated to providing excellent service and ensuring a seamless transition for our residents.
We're delighted to have you as part of our community, and we're sure you'll love your time here.
Excellent
The process of moving in went very smoothly and Leo and the two Adams were very helpful.
2023年8月1日
自発的なレビュー
Livingway からの回答
Thank you for your feedback!
We're delighted to hear that the moving-in process was seamless, and our team members Leo and the two Adams were helpful.
If you need any further assistance, please don't hesitate to reach out. Welcome to your new home at Pasha!
Livingway Bolton
The whole process from start to finish was handled with the utmost professionalism and care. The apartment is fantastic just as advertised and Adam and the team at Livingway are always on hand to help anyway they can.
2023年7月24日
自発的なレビュー
Livingway からの回答
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Our team at Livingway is dedicated to providing exceptional service and ensuring our residents are happy and satisfied. We're delighted that you love the apartment and that it met your expectations. If you ever need any assistance or have any questions, feel free to reach out. Your comfort and happiness are our top priorities. Welcome to the Livingway community! 🏠🌟
Livingway letting agency
Leo from Livingway letting agency made the paperwork for relocation easy. He spoke me through it step by step, he answered the million questions I had and help with any queries along the way.
Upon arriving at the property both for viewing and move in day I was greeted by Adam the property manager who again made relocating a breeze showed me round the apartment, around the outside of the building left no question unanswered. He then offered to help me move all my belongings into the apartment! Above and beyond from both aspects
100% recommend
2023年7月10日
自発的なレビュー
Livingway からの回答
Thank you for your amazing review Linzi!
We're thrilled to hear about your positive experience with Leo and Adam. Their assistance and support made your relocation process a breeze. We greatly appreciate your recommendation.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to ensure your satisfaction.
Livingway - spot bolton
I lives at Spot for 2 years, the apartment was great and the team was amazing, there were a few kinks here and there but Adam was always ready to help and fix anything.
My stay there was lovely and i would recommend to anyone whose looking to move to Bolton.
2023年7月7日
自発的なレビュー
Livingway からの回答
Thank you for your kind review! We're delighted to hear that you had a great experience during your two-year stay at Spot. Our team takes pride in providing excellent service, and we're glad Adam was able to assist you whenever needed. We appreciate your recommendation and hope to welcome more residents like you to Bolton.
Livingway - Rufus Court
We lived in Rufus Court, Leeds for just over 2 years. Moving in during the pandemic lockdowns was effortless (and safe), with the Livingway team on site to help us settle in and get sorted.
Special mention to Aidan at head office who has been a pleasure the entire tenancy, especially the flexibility he offered us during the last few months while we completed the purchase of our house.
Livingway is offering top quality, affordable, properties with superb benefits & community integrations. And to top it all off, their customer service is unmatched from a property management, letting agents, maintenance & landlord perspective.
The properties are clean and well maintained, with onsite management there on most weekdays to help with any issues.
2023年7月4日
自発的なレビュー
Livingway からの回答
Hey Tom!
Thank you so much for sharing your incredible experience at Rufus Court, Leeds. We're absolutely thrilled to hear that your two-year stay with Livingway was nothing short of amazing!
Moving in during the pandemic lockdowns was no easy feat, but we're glad our Livingway team was there to make it effortless and safe for you. A special shout-out to Aidan at our head office for providing exceptional flexibility and support throughout your tenancy.
We take immense pride in offering top-quality, affordable properties with superb benefits and a strong sense of community integration. And let's not forget our unbeatable customer service! We go above and beyond to ensure our residents, landlords, and maintenance needs are always taken care of.
It's fantastic to hear that you found our properties clean, well-maintained, and our onsite management team is always ready to lend a helping hand. We're truly honoured to have been a part of your journey.
Thank you once again for your wonderful review. If you have any further questions or need anything at all, please don't hesitate to reach out. We're here to make your living experience extraordinary!
Moving in was great
Moving in was great, Hayley was very helpful and so were the Livingway team!
2023年5月26日
自発的なレビュー
Livingway からの回答
Thank you so much for your wonderful review Tia! We're thrilled to hear that your move-in experience was great and that Hayley and the entire Livingway team provided helpful assistance. It's our mission to make your transition into your new home as smooth and enjoyable as possible. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Moving in
Moving in was okay. Adam was very helpful and knowledgeable.
Main issue was that the apartment was not professionally cleaned. Quite a bit of dirt on the floors and the toilet not being cleaned properly was disappointing.
2023年7月5日
自発的なレビュー
Livingway からの回答
Thank you for your feedback Tobi. We're glad Adam was helpful and knowledgeable during your move-in process.
We apologise for any disappointment regarding the cleanliness of the apartment. We appreciate your input, and we will address this matter promptly to ensure our standards are met.
If you have any further concerns, please reach out. Thank you for choosing our community.
Helpful Staff & Great living space
The move in process was smooth & easy and the staff are very helpful. They got us sorted with any issues very quickly - especially Adam & Hayley. Would recommend!
2023年6月14日
自発的なレビュー
Livingway からの回答
Thanks for taking the time to leave a review Amina!
We're thrilled to hear that your move-in process was smooth and hassle-free. Our team at Livingway is dedicated to providing excellent service, and it's great to know that Adam and Hayley were able to assist you promptly with any issues that came up.
We appreciate your recommendation and are here to ensure your experience with us remains top-notch. If you ever need any further assistance, don't hesitate to reach out.
Wishing you all the best in your new home!
The process has been very easy and…
The process has been very easy and swift from spotting the ad, to viewing and ultimately moving in. Adam has been very welcoming and friendly and for anyone with pets 100% recommend
2023年6月28日
自発的なレビュー
Livingway からの回答
Thanks for the amazing review, Katy! We're thrilled that the whole journey, from finding us to moving in, was a piece of cake for you. Adam has been an absolute star, welcoming you with open arms and a friendly smile. And we're wagging our tails with joy knowing that you 100% recommend us to fellow pet owners. Woof-tastic! If you ever need anything or want to share more pawsome experiences, just give us a shout. Welcome to the LIVINGWAY fam!
I have only just moved in and staff are…
I have only just moved in and staff are very welcoming. Adam who showed me around was very helpful, answered any questions I had. I can't thank him enough he made the day go smoothly. Very happy with my new home and would 100% definitely recommend to friends especially ones who have pets.
2023年6月27日
自発的なレビュー
Livingway からの回答
Thank you Sarah for the positive feedback and recommendation! We're glad you had a smooth move-in experience and are happy with your new home. We appreciate your kind words about Adam, and we'll be sure to pass them along. If you or your friends have any questions or need assistance, feel free to reach out. Welcome to the community!
Good welcome and happy throughout the…
Good welcome and happy throughout the checking
2023年6月21日
自発的なレビュー
Livingway からの回答
Thank you for your feedback! We're glad to hear that you had a good welcome and were happy throughout the checking process. Our team strives to provide a positive and welcoming experience for all our residents. If you have any further questions or need assistance, please don't hesitate to reach out. Welcome to our community!
Outstanding Team at Spot
Having just moved into the Spot apartments, have to say the service I’ve received from start to finish has been outstanding! From having such a short turnaround, the team have bent over backwards to accommodate me & make my move as smooth as possible.
Communication has been super quick & clear, and the team at Spot are friendly, approachable & have gone out of their way to welcome me & make sure I have everything I need, ensuring any teething problems have been dealt with quickly.
Thanks to you all, for making a very big & daunting move to a whole nee place a whole lot easier.
2023年6月15日
自発的なレビュー
Livingway からの回答
Thank you for your feedback! We're thrilled to hear that the service you received at Spot apartments has been outstanding. Our team is dedicated to providing a smooth and accommodating move-in experience. We pride ourselves on clear and prompt communication, and our friendly and approachable staff are always here to assist you. We're glad we could make your big move easier and ensure any issues were addressed quickly. Thank you for choosing Spot apartments as your new home!
Just had a viewing of the rooms today…
Just had a viewing of the rooms today toured around by Danny and Kayleigh, and they were amazing! Explained everything thoroughly and I couldnt be happier with how they did it.
2023年6月9日
自発的なレビュー
Livingway からの回答
Thank you for sharing your positive experience! We're thrilled to hear that Danny and Kayleigh provided you with an amazing viewing of the rooms. It's great to know that they explained everything thoroughly and made you feel happy with the tour. We appreciate your feedback and hope to welcome you to our community soon. If you have any further questions or need assistance, please don't hesitate to reach out.
Best place by the docks and amazing staff
I’ve moved to the Roco Building 6 weeks ago and the experience has been nothing but delightful. Background and references check took 24 hours and I was able to move in 2 days. The apartment is gorgeous, amazing location, very quiet, and the staff is the best I’ve encountered so far. Andy, Kayleigh and Danny are very friendly, approachable and helpful. Everything gets sorted straight away and I’ve never felt more welcomed. Kudos to all your hard work and looking forward to the next year with Roco.
2023年6月8日
自発的なレビュー
Livingway からの回答
Thank you for your wonderful feedback! We're delighted to hear that your experience at the Roco Building has been delightful. From the smooth move-in process to the gorgeous apartment and friendly staff, we're thrilled to have exceeded your expectations. We appreciate your kind words and look forward to providing you with an exceptional living experience at Roco. Welcome to the community!
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