Livpure レビュー 69

I am highly disappointed with Livpure’s rental-based water purifier service. I raised a complaint on 19th July regarding a malfunctioning unit, and despite multiple follow-ups, escalations, and even shouting at customer support, no real progress has been made in resolving the issue.

Instead of fixing the old purifier, they installed a replacement unit – which turned out to be another faulty purifier. Within a week, it stopped working. After more delays, they now claim the new unit has a motherboard issue — exactly the same problem I had reported for the earlier unit on 19th July.

This clearly shows a lack of technical diagnosis, no quality control, and most importantly, no common sense in their service operations.

To make matters worse, Livpure is unethically extending the subscription period by including non-working days — essentially charging customers for days when the purifier wasn't even working. This is nothing short of fraud.

Such a level of service is unacceptable from a reputed brand. I strongly discourage anyone from opting for Livpure’s rental service unless they drastically improve their support, product quality, and ethical practices.

I bought Livpure Ro for my aged parents. It was damaged. Installation person didn't guide them, was on personal call whole time. They faced problem, so called continuously but no response from anyone. Since 10 days I'm calling to customer care services giving same details but no escalation. I wish I would have not chosen Livpure.

Subscribed to Livpure smart water purifier on 10.06.25 through their app.paid the water charges for one full year and the deposit for the RO. very prompt in collecting our money.! Very prompt in delivering the RO( I mean the carton said to contain the RO).I received the carton on 10.6.25 evening.. Even after days nobody turned up to install the RO, in spite of repeated requests. Their whatsapp is a shoddy piece of work; they don't allow you to complete what you have to say; most of the times the Agents are not available to talk to you..
And their customer care email is a one- way street - you don't get any acknowledgements or replies..you trust to God that they have received your mails..
To cut the story short, they whatsapped me on 19.06.25 that they are sending their executive to take the machine back, as they have not been able to install the same even after 7+ days after delivery!
But nobody has turned up till now .I have also requested for refund of my money..it seems to have fallen on deaf ears ..

I bought a Livpure water purifier for my parents, and it stopped dispensing water for no clear reason. I first reached out to customer support on April 1st, and despite repeated calls and follow-ups, no one responded.

The contact number provided is useless—no one picks up. I even raised a formal service ticket and tried every possible way to get a technician to visit. It’s been months, and nothing has been done. No updates, no callbacks, absolutely zero accountability.

This kind of customer service is unacceptable, especially for something as essential as drinking water. I regret choosing Livpure and would strongly advise others to think twice before relying on them.

I would have given ratings in minus, really the worst service. Especially for Livpure Smart. I almost lost 3k rs after getting the RO on rent, because it never worked and I have to eventually buy water from the market. The service people never came, and even if they came after lots of follow-up, they closed the ticket on their own without servicing.

LIVPURE IS A FRAUD COMPANY PLS DO NOT BUY THIS PRODUCT THEY ARE CHEATING THE CUSTOMERS IN THE NAME OF FREE SERVICE, THEY COME AND TELL ALL FILTERS CANDLE EVERYTHING NEEDS TO BE REPLACED WHEN IT WAS IN WARRANTY AND THEY CHANGE THE FAULTY SPARES AND TAKE MONEY FROM YOU, SAME HAPPENED WITH ME AFTER CHANGING THE SPARES THE TECHNICIAN IS FORCING ME TO GIVE THE OLD SPARES PLEASE DO NOT BUY LIVPURE WATER FILTER, THEY ARE ONLY KEEPING THE BRAND BUT THE SERVICE IS REALLY PATHETIC, AFTER REPLACING THE SPARES WITHIN 2 MONTHS AGAIN ALL HAVE GONE BAD FROM LAST 1 MONTH I AM SENDING MAILS SENT MORE THAN 50 EMAILS AND REQUESTING THEM TO COME THEY ARE NOT READY TO COME OR SOLVE MY ISSUES, EVEN THE MANAGERS SO CALLED PEOPLE DO NOT PICK YOUR CALL OR REPSOND TO YOU

I've been trying to get my Livpure purifier serviced for the past 15 days, as it has been over a year since the last service. Despite repeated calls to your customer service team, no service executive has shown up so far. Every time I call, I’m assured that someone will be sent soon, but nothing actually happens.

The customer support experience has been extremely disappointing — slow, unresponsive, and completely unreliable. For a brand that claims to offer timely service, this is far below expectations.

I hope Livpure takes this feedback seriously and improves their service operations. As a customer, basic servicing should not be this hard to get.

I subscribed to Livpure's RO rental service and paid a ₹4,000 deposit. When I cancelled the service, I expected them to pick up the machine and refund the deposit as promised.

However, after raising the cancellation request, Livpure stopped responding completely. I’ve sent multiple emails, tried calling customer care, but no one is responding. The machine is still lying unused at my home, and I feel completely ignored and cheated.

This is not acceptable from a brand that claims to offer reliable service. I am planning to take legal action under the Consumer Protection Act and warn others through social media.

Please think twice before choosing Livpure. I’ve lost my money and peace of mind.

Their customer service is very bad and have poor quality of addressing the maintenance. They didn't get time from August 2024 to till today June 2025 to service the product. Their customer support don't have time to listen to issue. They take lot of money for maintenance and don't even care to repair. Poor product service and worst product.

I subscribed to Livpure Smart on 10th April and raised a service ticket on 11th April due to a leakage issue with the under-sink water purifier. What followed was a never-ending cycle of delays, false promises, and poor coordination.

It took over a month to even get the replacement machine delivered — after multiple escalations, countless follow-ups, and empty assurances like "we’ll fix it in 48 hours." Despite clearly informing the team about my vacation dates, I received calls during that period with no action when I was actually available.

Finally, the machine was delivered on 22nd May, and after repeated delays, installed. But even now, it’s not functional. The app shows my subscription as expired, despite paying on time and not having working service for even a single day since April 11th.

To make things worse, Livpure keeps assigning new service engineers daily — but no one ever shows up, and my last 3 emails have gone unanswered.

I have paid for a service that hasn’t worked for 1.5 months, and all I’ve received in return is frustration, wasted time, and zero accountability.

If this is the standard of service, I strongly advise others to think twice before subscribing to Livpure Smart.

Absolutely pathetic and slow customer support/service.

The executives never call - when they do they divert it to a different team which never calls. The call support exectives are rude and do not want to listen.

I have been asking them to cancel my plan and collect their machine for over two weeks but they try to sell the machine back to me but won't schedule a call/pick up.

Highly recommend not using Livpure - it is a headache.

I want to share my honest and extremely disappointing experience with Livpure.

When it comes to new subscriptions, Livpure is very proactive — they call you immediately. But when it comes to cancellation or service issues, there's a huge delay. I raised a cancellation request (Req. No. 20250503090705802) and was told it would take 7 days, which is unacceptable.

Despite clearly informing that I’m only available on weekends, no one has attempted to call or schedule a visit on Saturday or Sunday. All calls come during weekdays, and their team refuses to visit after 6 PM — a clear problem for working professionals.

What’s worse — once your 2-year plan is about to end and it’s time for a filter replacement, the delays start. I’ve spoken with service engineers from other companies and even they admit that Livpure's subscription model leads to delayed service after the initial commitment ends. It seems intentional — to push you toward renewing or upgrading.

This feels like a trap.
Poor post-sale service, no flexibility, no urgency — yet lots of calls when they need a sale.

I strongly urge others to do proper research before choosing Livpure. There are better, more responsive service providers out there.

I subscribed to a Livpure Smart Water Purifier less than a month ago, and it has been a frustrating and helpless experience ever since.

The machine never worked properly — constant syncing issues and beeping. When it finally stopped functioning altogether, I raised multiple service requests. No technician showed up. One called me, diagnosed a "motherboard issue" without even visiting, and told me there's no replacement available.

When I requested a cancellation and refund, I was told I’m locked into a 3-month subscription and must continue paying for this non-functional device before they can even process my refund. This is exploitation, plain and simple.

Turns out, I’m not alone. Many users online have shared similar horror stories — poor service, faulty machines, no refunds, and a complete lack of accountability.

Do NOT fall for Livpure’s subscription model. It’s misleading, manipulative, and they simply don’t care once they’ve got your money.

they are big time liars . They promise to refund within 24 hours and once money is gone from your account they wont return it even aster many days

it is the worst company on earth, the support person comes and close the ticket tell Liverpool RO will work later and takes OTP and lives the location and never picked the and return. And support tells nothing can be done, and will place new ticket, I give 0 rating to this people but no option for it

Worst product and worst service, cheating company pls don't buy this product worstttt

This company is terrible; do not rent their RO service. I've been facing issues for the last month. First, they didn't change the filters on time, even though their app showed the filter health was bad. After about 10 days of following up, they finally changed the filters. However, the technician didn't install them properly, which caused a leakage. Multiple technicians have visited over the last few weeks, but the issue still isn't fixed. I asked for a cancellation, but they don't care. I've already paid in advance for the service, and now my money is wasted because the RO doesn't work. They won't even give me a credit for the problem with their product.

If you're thinking of renting from them, I would suggest staying away.

Pathetic. Fraud and cheaters.

I cancelled the order after watching the reviews.
They are forcing me to keep the order and denied the refund of 10k rupees.

Openly saying- lo ya mat lo Paisa nahin milega

Extremely poor and unprofessional service. For any breakdown reported the technician never visits on schedule rather he comes many days after the appointment based on his convenience. Customer support team of no help other than standard replies like 'we are looking into it'.They give one franchise number who never responds to the phone calls.

I think people are getting the 2 companies mixed up.
People need to keep an open mind to what supplements are being sold. I think the other business is WATER PURIFIERS. The supplements are great!