LMC Cars LTD  レビュー 

LMC Cars LTD からの回答

2025年4月25日

Thanks for your review im glad we could help you

LMC Cars LTD からの回答

2025年4月23日

Thank you for bringing this to our attention, and I’d like to sincerely apologise for the inconvenience and disappointment you’ve experienced.

We always aim to present our vehicles in the best possible condition and provide accurate information at the point of sale, so I’m genuinely sorry to hear about the washer reservoir issue and the state of the vehicle at collection. That’s certainly not the standard we aim for, and I completely understand your frustration.

If you could kindly email this through to us at sales@lmc-cars.co.uk, I’ll make sure it’s looked into promptly. We take feedback like this seriously and will do our best to resolve the issue fairly and efficiently.

Thanks again for getting in touch, and I’m sorry once again for the trouble caused.

LMC Cars LTD からの回答

2025年4月23日

Thank you so much for your continued support over the past five years — it's always a pleasure to see returning customers like yourself.

We're really proud to have earned your trust and to hear that you've never had any issues with us means a lot. We'll keep doing our best to provide the great service you've come to expect from the team here at LMC.

Looking forward to seeing you again in the future!

LMC Cars LTD からの回答

2025年4月23日

Thanks so much for the great feedback! We're really glad to hear you found our sales team and aftercare service helpful, and that you were impressed with our selection of vehicles.

If there's ever anything else you need, we're always here to help!

LMC Cars LTD からの回答

2025年4月23日

Thank you for your kind words! We're so pleased to hear you had a great experience with us and that Paul took good care of you throughout the process.

It’s fantastic to know the car lived up to expectations and that everything matched the description and photos — that’s exactly what we aim for.

We really appreciate your recommendation and are glad you’re happy with your new purchase!

LMC Cars LTD からの回答

2025年4月23日

Thanks so much for your feedback! We're glad to hear you found us helpful and that Paul was able to sort the issue quickly for you — that’s the kind of service we always aim to provide.

We really appreciate the recommendation and hope you're enjoying the car!

LMC Cars LTD からの回答

2025年4月23日

Thanks for your feedback. I’m sorry the aftercare didn’t meet expectations.

If you could send us an email at sales@lmc-cars.co.uk, I’ll personally make sure the additional key and rear wiper cover are sorted for you.

Appreciate you bringing this to our attention and we’ll get it resolved as soon as possible.

LMC Cars LTD からの回答

2025年4月23日

I’m really sorry to hear about your experience — this is certainly not the level of service we aim to provide, and I completely understand how frustrating it must be to feel ignored, especially when dealing with issues on a recently purchased vehicle.

I’ve looked into this and can see that you were advised an appointment with BMW may be required to properly resolve the “rear seat not locked” warning, and I’m sorry this wasn’t followed up more efficiently by our team. The delay and lack of communication you’ve described are not acceptable, and I apologise for the inconvenience caused.

We absolutely do care about our customers after the sale, and I’d really like the chance to put this right. Please send an email to sales@lmc-cars.co.uk with your registration number and contact details, and I’ll personally make sure someone gets back to you without delay.

Thank you for your patience, and again, I’m sorry for the issues you’ve experienced.

LMC Cars LTD からの回答

2025年4月23日

Thank you so much for your lovely review — it’s always great to welcome back a returning customer, and I’m really glad to hear that Mo remembered you and made you feel valued.

We’re proud to offer great service not just during the sale, but after as well, so it means a lot to hear that you had such a positive experience all round.

Thanks again for the recommendation — we truly appreciate your continued support!

LMC Cars LTD からの回答

2025年4月22日

We were quite surprised by your comments, especially given the situation you’re referring to. You let us know that the locking wheel nut was missing, and in response, we arranged for your vehicle to be booked into a main dealer and covered the full cost of the removal — promptly and without any pushback.

To describe the car as “broken” after such a minor issue, which we resolved professionally and at our own expense, does feel very unfair. We always aim to go above and beyond for our customers, and in this case, we genuinely believe we handled things as well as anyone could have.

LMC Cars LTD からの回答

2025年4月22日

Thank you so much for the kind words! We’re really pleased to hear you had a great experience with us and that our team were able to support you both during and after the sale.

Customer satisfaction is incredibly important to us, so it’s great to know we hit the mark. If you ever need anything else in the future, we’re always here to help!

Enjoy your new car and thanks again for choosing LMC Cars.

LMC Cars LTD からの回答

2025年4月22日

Thank you for your honest and detailed review — I’m really pleased to hear that you found our salesperson helpful and that you were able to find the car that suited your needs.

I’m sorry to hear about the missing wing mirror base cover. While this wasn’t something that was raised during your handover or inspection, I completely understand how frustrating it must have been to discover after taking the car home. We do our best to thoroughly check all vehicles prior to collection, and I apologise if this was missed in your case. I appreciate you resolving it promptly yourself.

Regarding the service charge included as part of your finance agreement — this typically refers to a maintenance or warranty package designed to cover specific repairs and servicing needs during the loan period. If you’d like more information on exactly what’s covered, please don’t hesitate to contact your salesperson directly and they’ll be happy to send over the full breakdown.

Thank you once again for your feedback, and we’re glad to hear that, overall, your experience was a positive one.

Best regards

LMC Cars LTD からの回答

2025年5月9日 に更新

I want to start by offering my sincere apologies for how this situation has been handled — it's clear we’ve fallen short of the standards we aim to uphold, and for that, I take full responsibility.

I was not aware of the issue until now, and I can only apologise for the delay and lack of communication you've experienced. As discussed, if you could kindly send over the invoice for the tyres, I will personally ensure the agreed £120 reimbursement is processed without delay.

Once I’ve rectified this, I’d really appreciate it if you would consider updating your review to reflect the outcome. Your feedback is incredibly important to us, and I’m committed to making things right.

Thank you for your patience, and I look forward to resolving this swiftly

Update:

I’ve previously contacted you regarding this matter. To clarify, payment is not being withheld—I confirmed that we would process it upon receiving an invoice confirming the tyres have been replaced. However, you have not provided this invoice or responded to my last email. I’ve done everything possible from my side to resolve this issue.

LMC Cars LTD からの回答

2025年4月22日

Thanks im glad we could help ill let the team know

LMC Cars LTD からの回答

2025年4月22日

Thank you for taking the time to leave a review.

I’d like to clarify a few points to ensure there’s no misunderstanding. We do not offer insurance with our vehicles — what was included with your purchase was a warranty, which your salesperson would have explained during the sale process.

You purchased a 7-year-old vehicle with 76,000 miles, and at the time of sale, the front tyres were legal but noted as an advisory on the MOT. This was clearly discussed with you in detail by your salesperson, and you agreed to proceed with the purchase knowing this.

Following delivery, you later requested we cover the cost of new tyres and alignment work. As this was not part of the agreement and the tyres met legal requirements at the point of sale, we respectfully declined to contribute further.

I do understand it’s frustrating when unexpected costs arise, but we believe we’ve acted fairly and transparently throughout the process. If you do have any additional concerns or wish to discuss the matter further, feel free to get in touch

LMC Cars LTD からの回答

2025年4月22日

We’re sorry to hear you’ve felt let down, but we do want to be clear and fair about the facts of your experience.

The vehicle you purchased is a 2024 plate with only 5,000 miles, and is fully covered under the manufacturer’s warranty. After your initial concerns, we collected the vehicle from you and had it inspected — it was diagnosed as needing a software update, not a gearbox replacement as suggested.

To ensure a smooth and hassle-free process, we arranged for the work to be carried out at your nearest main dealer and even offered to cover the cost of a courtesy vehicle during this time. Every inconvenience has been fully supported and covered by us.

We’ve always done our best to assist promptly and professionally

LMC Cars LTD からの回答

2025年4月22日

Thank you for your feedback and for taking the time to share your experience. We're sorry to hear that certain aspects of your purchase didn’t meet your expectations, and we’d like to clarify a few important points.

As part of our commitment to local customers, we included the service plan completely free of charge, with the clear understanding that it would be carried out at our own LMC service centre. This was explained during the sales process and is the reason we were able to offer the service at no cost.

To clarify — we have a fully equipped workshop on-site, and you’re located just over 10 miles away, which makes it convenient for both parties. The service can also be carried out while you wait, providing a quick and easy experience. Realistically, it wouldn’t make sense for us to give away a free service only to have it used at another garage when we have the facilities and team here to complete it to a high standard using Kia-approved parts.

We’re also more than happy to re-clean the vehicle and attend to any areas that may have been missed on collection. Just bring it back at a time that suits you, and our team will make sure it’s fully taken care of.

LMC Cars LTD からの回答

2025年4月15日

Thank you for your kind words! We're really glad to hear you had a positive experience with our sales team and that you were happy with the after-sales service. Enjoy your new car, and if you ever need anything, we’re always here to help!

LMC Cars LTD からの回答

2025年4月15日

Thank you so much for your lovely review! We’re really pleased to hear that our team were able to help you find the right car and explain everything clearly. It means a lot to know you’d recommend us to friends and family — we’re always here if you need anything in the future!

LMC Cars LTD からの回答

2025年4月14日

Thank you for the amazing feedback! We're so glad to hear you're loving your new car and had a great experience with us. Huge shoutout to Ali Ahmed — we're lucky to have him on the team! If you need anything down the road, we're always here to help. Enjoy every mile! 🚗😊