Lobster Mobile & Fibre レビュー 

Kyle was attentive and so helpful today. Totally recommend lobster and the after care service they provide. 🏆

Brilliant service, as usual.
My new phone was not working, so I called and spoke to Kyle.S.
He patiently went through all the checks and sent me directions to reset my mobile data. Twenty minutes later the phone was up and running.
Well done Lobster, well done Kyle S. And thank you.

Have been with Lobster for a while and decided to go for their Internet package as well. Have always been happy with their level of service as anyone I have spoken to have been polite & helpful,( always appreciated as not something we experience very often here in southern Spain).
Today the lady helping me with my inquiry & subsequently then helping me further when I struggled alittle with some of the online confirmations was superb. Helpful, patient & efficient & extremely knowledgeable. Tara, thank you so much for your help,deeply appreciated.

I had what turned out to be a difficult problem with my Internet connection and only managed to get it resolved due to the great patience and determination of there customer service operative Jamie Collis.
This company on whole has always given great service.
John Atack

Thank you Tara for helping us with a top up. Polite, friendly and efficient

Simple clear and transparent joining process. I gave up on Movistar and moved to Lobster who acted quickly to sort me out with a contract and to also ansure I had a prompt installation date and time. Thank you to Jamie Collis who was the customer service guy handling the process for me. Great Service.

I had recently purchased a new phone and realised that I was not connected to my Lobster roaming account. After several unsuccessful attempts to right the problem I decided to send an email to see what the result would. After only a few minutes I had a reply asking what model phone I was using. I sent back the details and again after a very short time I received a reply from Jamie who had written down all the information I needed to resolve the issue. I followed the the instructions and within minutes my Lobster roaming was up and running.
I cannot fault the service that I was given and would definitely recommend this company to my friends. Again Jamie, many thanks to you 👍

Always very good service but today top shelf.

Tara extremely patient with this wrinkly.trying to set up APN on new fone and she talked me through the process..called me back to ensure all was working...excellent and thanks to Tara

Due to having four accounts with lobster if can be very confusing for me when calling but today I was helped by a your gentleman called Kyle who had exceptional customer service skills and was very helpful

Tara was lovely, very helpful and professional. I am very happy and would recommend Tara and Lobster.

Well this is for Dawn! What a pure angel you are. I thank you for everything and you have always helped me and guided me through anything I needed to know regarding Lobster.
Very professional, friendly, kind and willing to help.
A brilliant service!!! Thank you ;-))))))

Kyle S was great. Nice mix of knowledge and a bit of humour. But, he knew what he was doing and wanted to help. That is worth it's weight in gold.

All good and helped me fix the issue.

Thanks Tara for you precious support! You helped a lot

We had some trouble with the connection as we are travelling abroad. We didn’t wait for long before Dawn answered us and find the solution from the settings!!! Many thanks to all the team assistance!

Tara, the Lobster employee who handled the transfer of services from Jazztel to lobster, could not have been more helpful. It was a complicated transfer that she handled professionally. We are extremely happy to find ourselves in a more efficient and kinder mobile and fibre environment. Thank you Tara!!!

Addriane assisted me perfectly. Her telephone manner is impeccable I feel she is an asset to your organization. Thankyou Addriane, your patience and professionalism shone through.

Kat the service advisor was very efficient and helpful during my two calls with her . She resolved my issue quickly and efficiently. Thank you Kat!

We have had the most incredible experience with our Lobster customer experience specialist Dawn. From day one she has been helpful and attentive. She is quick to jump in and address any issues we have had. Would highly recommend Dawn & Lobster to anyone looking for reliable phone service and excellent customer care.

recently had a problem with my internet and contacted Lobster to report the fault. When your internet goes down in Spain, it can be incredibly frustrating, particularly when your television is streamed through the internet. Life can quite literally feel as though it has been put on hold.

I spoke to a lady called Tracy and explained my predicament. She immediately said she would contact MasMovil, the company responsible for the internet service, and arrange for an engineer to attend. At this time of year in Spain, I know from previous experience that these companies are extremely busy and understaffed, and that getting an internet problem resolved can sometimes take a week or more.

I explained to Tracy that I really needed the problem sorted as quickly as possible. Although she couldn’t promise how quickly an engineer would be available, she did something that I certainly wasn’t expecting. She explained that I could use the hotspot on my iPhone to connect my television to my phone’s mobile data and, in that way, get my TV working again.

What impressed me most was that I hadn’t even asked whether there was a way of doing this. Tracy simply offered to help. She then patiently and meticulously talked me through the settings on my iPhone and the television, step by step. She spent around 15–20 minutes with me, making absolutely sure that I understood what I was doing and, most importantly, that I had my television working again.

After the call, I thought about how kind, patient and efficient Tracy had been. She went well beyond what I would normally expect from a customer-service representative. She could easily have finished the call once the fault had been reported, but instead she took the time to find a solution to a problem that wasn’t even directly hers to resolve.

That extra effort made a huge difference to me. What could have been an extremely frustrating week was made considerably easier because Tracy took the time to help me.

I would therefore like to give Tracy my sincere thanks and recognition. She is a real credit to Lobster, and this is exactly the sort of customer service that makes a company stand out.

I should add that my experience with the company Lobster uses for its internet service, MasMovil, has been considerably less positive. Despite Lobster being an English-speaking company, once you are dealing with the engineers, communication can be difficult, appointments can be changed or missed, and getting problems resolved can be extremely frustrating.

But that’s another story.

For me, the important thing is that Tracy at Lobster went the extra mile when she really didn’t have to, and I am extremely grateful to her for doing so.