I rang customer services today and spoke to Dawn who was absolutely excellent. She was very friendly and more than willing to help me with a very old phone setup due to a water accident with my Googl... ãã£ãšèŠã
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I spoke with Tara today as I have been experiencing a few problems with signal. Tara was really helpful she talked me through step by step what I needed to do she was very patient polite and professio... ãã£ãšèŠã
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Would prefer to leave no stars. Atrocious (non-existent) customer services: wrote and phoned repeatedly, often waiting nearly one hour to get through, regarding a litany of complaints with not a singl... ãã£ãšèŠã
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I have dealt with my 5 new lobster contracts with Dawn who has been absolutely incredible to deal with. She made the process seemless in setting up the accounts, We have had some minor network issue... ãã£ãšèŠã
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Lobster is Spainâs only all-in-English mobile and fibre broadband service. Get the best mobile deals and ultra-fast fibre for brilliant home internet! Bundle mobile with fibre and youâll save big too!
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MarÃa Tubau 3, Planta 5, Módulo C, 28050, Madrid, ã¹ãã€ã³
- 711000711
- help@lobster.es
- lobster.es
4.3
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Customer care from kyle
Great customer service from Kyle, he waded through all the emails and resolved our problem..polite, efficient....thanks Kyle
2026幎8æ18æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your excellent review, Paul. Weâre delighted to hear that you received polite and efficient support and that your problem was resolved.
Jose B was very efficient
Jose B was very pleasant and really helpful solving my problem very efficiently. Very happy with the assistance Jose B provide.
2026幎8æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your wonderful review. Weâre delighted to hear that you received such pleasant, helpful and efficient assistance!
Kyle was excellent
Kyle was excellent. He was helpful and patient! Super service!
2026幎8æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your fantastic review. Weâre so pleased to hear that you received helpful and patient support. We really appreciate your feedback!
Thanks for your help Tara
Thanks for your help Tara! If there were 10 stars, you would have had them! Great, efficient customer service. Knowledgeable and diligent!
2026幎8æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you so much, Amanda! Weâre delighted you received such knowledgeable, diligent and efficient service. Thank you for taking the time to share your experience.
Had problems with poor coverage and dropping signal
Had problems with poor coverage and dropping signal in Spain. Dawn was very helpful offering different solutions and advice.
Seems like upgrades on the network are causing issues, so it remains to be seen if it improves over time.
2026幎8æ18æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your feedback, Mark. Weâre sorry youâve experienced problems with poor coverage and a dropping signal, although weâre pleased our team was able to offer helpful advice and possible solutions.
Super helpful
I called my mobile phone provider Lobster yesterday as I didn't have any internet. Jose B was really helpful. Because of the type of phone I had, I needed to hang up to do the reset. He called me back to check that everything was ok. Great customer service.
2026幎8æ17æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that you received such helpful and attentive support and that your internet issue was resolved. Thank you for sharing your experience!
Excellent service this morning
Excellent service this morning, the adviser that talked to me was called Tara, she talked me through all I had to do several time and called me back twice, I am now very happy my phone is working again, so happy I know that when I call lobster I will always receive an excellent service
2026幎8æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Itâs wonderful to hear that your phone is working again and that you received such patient and thorough assistance. Thank you for sharing your experience.
Jamie Collis thank you for your help
Jamie Collis thank you for your help
And when I lost connection!!
You emailed me how to proceed ð
2026幎8æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre pleased to hear that you received the guidance you needed after losing your connection. Thank you for sharing your experience, Shaz!
Had to call Lobster for an iPhoneâŠ
Had to call Lobster for an iPhone issue. Tara took my call and saved the day. Walked me through the whole procedure which was very easy. Very personable young lady.
2026幎8æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that your iPhone issue was resolved and that the process was made so easy for you. Thank you for your five-star review, Elizabeth!
Tara was very helpful in solving myâŠ
Tara was very helpful in solving my problem .Nice to talk to someone from my home country.
2026幎8æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that your problem was solved and that you felt so comfortable speaking with our team. Thank you for sharing your experience, Kath!
Great experience
Great experience, Kyle was very helpful,polite and informative.Great service
2026幎8æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that you received such helpful, polite and informative service. Thank you for sharing your experience, Fran!
I signed a contract today with the Lobster, helped by Jose B
I signed a contract today with the great help and support from Jose B.
Thank you Jose, Horea.
2026幎8æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that you received such helpful support when joining Lobster. Thank you for choosing us and sharing your experience, Horea!
Excellent service by tara
2026幎8æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that you received excellent service. Thank you for your five-star review!
Lost phone
Lost my phone on holiday. Kyle helped by arranging delivery of a new sim to my home adress and freezing my number. Kyle dealt with the issue and sorted it quickly and efficiently.
2026幎8æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre pleased to hear that your number was secured and a replacement SIM was arranged efficiently. Thank you for sharing your experience, Christopher!
We got Tara on the phone yesterday
We got Tara on the phone yesterday, she was extremely helpful with our problem and went above and beyond for us when the first problem needed a different solution, nothing was a problem for her.
2026幎8æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that you received such helpful and dedicated support. Thank you for sharing your experience, James!
I am an extremely happy LobsterâŠ
I am an extremely happy Lobster costumer . Always friendly, helpful staff.
Can highly recommend this service.
2026幎8æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that youâre happy with Lobster and that you consistently receive friendly and helpful service. Thank you for your recommendation, Tina!
Really helpful
Really helpful. Got the issue sorted ASAP. Went on to explain how I can prevent the same problem occurring again
2026幎8æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that your issue was resolved and that you received helpful advice to prevent it from happening again. Thank you for your five-star review, Jay!
Excellent customer service and greatâŠ
Excellent customer service and great product
2026幎8æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that youâre so happy with both our service and product. Thank you for taking the time to share your experience.
Very helpful and polite agent
Very helpful and polite agent. Sorted my issue and it went through instantly. Thanks
2026幎8æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that your issue was resolved and that you received such polite and helpful support. Thank you for sharing your experience.
Kyle
Kyle was attentive and so helpful today. Totally recommend lobster and the after care service they provide. ð
2026幎8æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre delighted to hear that you received such attentive and helpful support. Thank you for recommending Lobster, Neil!
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