I rang customer services today and spoke to Dawn who was absolutely excellent. She was very friendly and more than willing to help me with a very old phone setup due to a water accident with my Googl... ãã£ãšèŠã
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I spoke with Tara today as I have been experiencing a few problems with signal. Tara was really helpful she talked me through step by step what I needed to do she was very patient polite and professio... ãã£ãšèŠã
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Would prefer to leave no stars. Atrocious (non-existent) customer services: wrote and phoned repeatedly, often waiting nearly one hour to get through, regarding a litany of complaints with not a singl... ãã£ãšèŠã
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I have dealt with my 5 new lobster contracts with Dawn who has been absolutely incredible to deal with. She made the process seemless in setting up the accounts, We have had some minor network issue... ãã£ãšèŠã
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Lobster is Spainâs only all-in-English mobile and fibre broadband service. Get the best mobile deals and ultra-fast fibre for brilliant home internet! Bundle mobile with fibre and youâll save big too!
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MarÃa Tubau 3, Planta 5, Módulo C, 28050, Madrid, ã¹ãã€ã³
- 711000711
- help@lobster.es
- lobster.es
4.3
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Extremely helpful and courteous
Extremely helpful and courteous. Very happy with the service. Jose B. was very helpful. Thanks.
2026幎8æ24æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for taking the time to share your experience. Weâre delighted that you received such helpful and courteous service.
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your feedback! Weâre pleased that you received such friendly, helpful and efficient service.
Thank you José B
Thank you José B. Your help and explanations were clear and easy to follow.
2026幎8æ24æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your five-star review, Don! Weâre so pleased that the guidance you received was clear and easy to follow.
Kyle was most helpful in assisting usâŠ
Kyle was most helpful in assisting us to sign up for Fiber Internet in our apartment
2026幎8æ24æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your five-star review, Stephen. Weâre pleased to hear that the service you received while arranging your fibre internet met your expectations. Thank you for sharing your experience.
Just very easy to get in touch andâŠ
Just very easy to get in touch and always happy to help.
2026幎8æ22æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your five-star review, Iain. Weâre delighted that you find it easy to contact us and that our team is always happy to help!
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your fantastic review, Kelly! Weâre so pleased you received such quick and efficient service.
Total recommend
The fiber set up process was very smooth end to end, my customer service representative Dawn was very helpful for setting up the appointment with perfect english, the technician coming for set up was very friendly and professional, overall a very user friendly experience to work with Lobster, a total recommend...
2026幎8æ21æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your detailed review and recommendation! Weâre delighted that the entire fibre setup process went smoothly and that you received helpful, friendly and professional service throughout.
Dawns patience and professionalism
The helpfulness of Lobster and Dawn
2026幎8æ20æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your review, Maria. Weâre so pleased that you received patient, professional and helpful service!
Helpful team member
A difficult situation was dealt with sympathetically and clarity.
2026幎8æ21æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your kind review, Elaine. Weâre pleased that you received clear and sympathetic support during a difficult situation.
Addressed my problem very quickly
Addressed my problem very quickly
2026幎8æ21æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your five-star review, Steve. Weâre delighted that your problem was addressed promptly!
Kyle was helpful over the phone andâŠ
Kyle was helpful over the phone and explained everything very clearly. Having just opened the account, I cannot comment on delivery or coverage but I am confident so far that everything will be fine.
2026幎8æ21æ¥
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Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your five-star review. Weâre pleased that everything was explained clearly and that your experience has been positive. Welcome to Lobster!
I spoke to a lady called Aya who helpedâŠ
I spoke to a lady called Aya who helped me to reset my lobster account and my query was dealt with quickly and efficiently. I am very impressed.
2026幎8æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for sharing your experience, Judith. Itâs wonderful to hear that your account query was handled efficiently and that you were impressed with the service!
Clear and patient explanation from Tara.
2026幎8æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your five-star review, Ann. Weâre pleased that you received such a clear and patient explanation!
Kyle was extremely patient and helpfulâŠ
Kyle was extremely patient and helpful and so appreciated. Thanks very much again.
2026幎8æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your kind review, Jeanette. Weâre delighted that you received such patient and helpful support!
A massive thank you to Tara for all herâŠ
A massive thank you to Tara for all her help transfering my number over to lobster & helping with getting fibre set up.
Many thanks again
Anthony
2026幎8æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your fantastic review, Anthony! Weâre delighted that you received all the help you needed with transferring your number and arranging your fibre service.
I didn't wait too long in a queue ,theâŠ
I didn't wait too long in a queue ,the assistant named Tara was very polite ,friendly and efficient. Now I just wait for my new SIM card
2026幎8æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your review, Angela. Weâre pleased you didnât have to wait long and received polite, friendly and efficient assistance. We hope your new SIM card arrives very soon!
Kyle S was very helpful and was able toâŠ
Kyle S was very helpful and was able to spot the problem (at my end!) at once. The neceassary action was taken together and all well again now.
Technical support for those of us used to 70s technology is always easy, clear and never rushed. Thanks all at Lobster.
2026幎8æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Weâre so pleased the problem was identified and resolved, and that the support you received was clear, patient and never rushed. Thank you for taking the time to share your experience.
I had a small problem with anâŠ
I had a small problem with an overcharge from Lobster. I contacted Jose B at lobster customer service and everything was sorted quickly and without fuss. Good result
2026幎8æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for sharing your experience. Weâre delighted that the issue was handled efficiently and resolved without any fuss!
Brilliant
Brilliant, I couldn't get my mobile data to work on my new phone but Caitlyn was brilliant and so knowledgeable about had me back up and running in no time. Even a courtesy call to make sure it was all fixed
2026幎8æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your brilliant review. Weâre delighted to hear that you received knowledgeable support and a follow-up call to make sure everything was working properly.
Really great customer service from DawnâŠ
Really great customer service from Dawn yesterday. She resolved my problem quickly and was very friendly. Service with a smile, I can't fault it. Thank you very much :)
2026幎8æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Lobster Mobile & Fibre ããã®åç
Hi, Thank you for your wonderful feedback! Weâre so pleased you received friendly and efficient service and that your problem was successfully resolved.
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