Вежливый персонал, быстрое оформление. Арендовали Škoda Fabia на 7 дней, авто новое в хорошем состоянии. Поездку по горной местности автомобиль выдержал без проблем. Страховка «Don't worry» дает возмо... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
La rapidità e la cortesia. Sono arrivato in anticipo rispetto all’apertura quotidiana eppure era già presente l’operatrice che mi ha accolto con cortesia e in pochissimi minuti ho potuto ritirare il... もっと見る
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Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... もっと見る
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A fost o experiență plăcută, mașina bună, noi având asigurare full nu am avut parte de cheltuieli ascunse, accepta card de debit și personalul este foarte cum se cade. O mică problemă a fost ca în... もっと見る
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企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
連絡先
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, イタリア
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
優良
8474件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stay clear of this company!
Stay clear of this company!! Trying to argue there is a dent in the roof due to a hail storm. I’ve tried to take a photograph of the dent and it does not even show on a photo. Arrived home to a €1570 bill off them. They are just exploiting customers. DO NOT RENT A CAR FROM THEM!!
If you are from Locauto and want to make contact about this situation, my agreement number is 775374138
2026年8月30日
Locauto Group - Bergamo Aeroporto からの回答
Dear Matthew,thank you for your feedback. We are sincerely sorry that your rental experience was ruined at the end by the damage charge, and we completely understand your frustration.
Our Customer Service team have taken charge of your request, are currently reviewing your specific case, and will contact you as soon as possible to provide a full clarification.
Thank you for your patience while we look into this matter.
Elisa
The car it was very dirty
The car it was very dirty, The front windshield had oil on the inside. The car was not mechanically sound; there was knocking in the entire steering and suspension system.
2026年9月1日
Locauto Group - Bergamo Aeroporto からの回答
Dear Florentin,thank you for sharing your feedback. We sincerely apologize for the condition in which you received the car. Providing a clean, well-maintained, and safe vehicle is our top priority, and we are truly sorry that we fell short of our standards this time.
Please rest assured that we have taken careful note of your comments and we will share these with our team to improve our inspections and ensure this does not happen again.
We hope to have the opportunity to welcome you back in the future for a much better experience.
Elisa
Locauto Group - Bergamo Aeroporto からの回答
We are so happy about your all-out stressless experience. Lucrezia
Very good service
Friendly staff, easy booking process, good cars. Price more reasonable than other traditional rental.
2026年8月31日
Locauto Group - Bergamo Aeroporto からの回答
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Locauto Group - Bergamo Aeroporto からの回答
Thank you for the great review! Stefania
Not advised
old car, scratches all around the body, lazy and slow staff at the parking, slow and old bus transfer to parking
2026年8月31日
Locauto Group - Bergamo Aeroporto からの回答
Dear Ilya, thank you for sharing your thoughts with us. We are genuinely sorry that your experience fell short of our usual standards. We are sharing your feedback internally so we can actively improve our services for the future.
Anna
I rented a car from this company and my…
I rented a car from this company and my own rental car was fine. However, my sister’s experience was very different.
One thing I really disliked was the way they push additional insurance and protection packages. In the EU, third-party liability insurance is mandatory — a car cannot legally be operated on public roads without it. Yet at the rental desk they offer additional insurance, which can give the impression that the car is somehow not properly insured or safe to drive without buying all these extras.
The bigger problem was the condition of my sister’s car. It was handed over with a visible bulge on one of the tyres, which is a serious safety issue. There was also a stone chip in the windshield that was not marked or documented at pickup. Later, the windshield cracked from the existing chip when exposed to sunlight, and the company sent her a €920 bill for the damage.
My advice: inspect the car extremely carefully before driving away and take photos and videos of absolutely everything — especially the tyres, windshield, bodywork and interior. Make sure every existing defect is recorded in the rental agreement.
My own rental was fine, but after seeing what happened with my sister’s car, I would strongly recommend being extremely careful and documenting everything before accepting a vehicle from this company.
2026年8月31日
Locauto Group - Bergamo Aeroporto からの回答
Dear Giedrius,thank you for taking the time to share your feedback. While we are glad your personal rental went smoothly, we are sincerely sorry to hear about your sister’s experience and the condition of her vehicle.
We would like to clarify a few important points regarding your concerns:
Third-party liability insurance is, of course, included in all our rentals by default, as required by law. Our staff is trained to transparently explain the additional protection packages we offer. However, these are strictly optional, and every customer is completely free to choose whether to purchase them or not based on their needs.
We sincerely apologize for the tire issue and the windshield chip your sister encountered. We always offer our customers a joint vehicle inspection (check-out) before leaving the parking lot. This allows our staff and the driver to review the car together and immediately correct any discrepancies between our official damage report and the actual condition of the vehicle.
If your sister has any doubts regarding the damage charge, please do not hesitate to have her contact our Customer Service team so they can look into her specific case:https://portale.locautorent.com/websitecs/cs-home.aspx.
We truly hope to have a new opportunity in the future to provide both of you with a flawless experience and regain your trust.
Elisa
Locauto Group - Bergamo Aeroporto からの回答
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Car’s condition is good
2026年8月22日
Locauto Group - Bergamo Aeroporto からの回答
Thank you Che Chen, we truly appreciate your feedback!
Anna
Locauto Group - Bergamo Aeroporto からの回答
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Locauto Group - Bergamo Aeroporto からの回答
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Email communication was in Italian
Email communication was in Italian - and was missing english version. Communication not clear enought, that we have to have a formular filed at airport arrival area, before travel to P3-car rental area.
Missing opportunity for insurance selection at online.
Service at desk and handout/return of car was very good.
2026年8月24日
Locauto Group - Bergamo Aeroporto からの回答
Dear Niels,thank you for sharing your feedback.
We sincerely apologize for the lack of information provided in English. We understand how challenging it can be to navigate in a different language, especially when trying to find the car return area in a foreign country. However, we are very happy to hear that you appreciated our helpful staff and the car. We hope to welcome you back for a flawless experience next time.
Elisa
Great and helpfull staff
Great and helpfull staff, only thing is that the car broke down in the middle of the lease, but replacement was provided, so one nice expirience...
2026年8月24日
Locauto Group - Bergamo Aeroporto からの回答
Thank you for your feedback! Fausto
Really easy car hire experience with no…
Really easy car hire experience with no hard sell.
2026年8月31日
Locauto Group - Bergamo Aeroporto からの回答
We are so happy about your all-out stressless experience. Lucrezia
Locauto Group - Bergamo Aeroporto からの回答
Thank you for the great review! Stefania
Locauto Group - Bergamo Aeroporto からの回答
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Locauto Group - Bergamo Aeroporto からの回答
Grazie! Lavoreremo per confermare le cinque stelle. A presto, Lorenzo
Super sprawa z wynajęciem auta
Super sprawa z wynajęciem auta , sprawnie szybko , bez żadnych problemów , tak powinno być .
2026年8月21日
Locauto Group - Bergamo Aeroporto からの回答
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
The car pick-up and return process was…
The car pick-up and return process was quick and smooth. The car itself was amazing!
2026年8月22日
Locauto Group - Bergamo Aeroporto からの回答
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Parfait.
Parfait.
Très belle expérience.
Équipe au top!
Sympathique et très professionnelle.
Je recommande.
2026年8月28日
Locauto Group - Bergamo Aeroporto からの回答
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
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