Una sola parola SPETTACOLARI Personale gentilissimo e ben preparato, non è richiesta la carta di credito basta saldare al ritiro, la macchina era in condizioni perfette con tutte le comodità. Ci ha... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a seamless experience. No issues at the pickup and no waiting line for us at the hour we arrived in Rome (mid-morning). The car was modern and of better quality than other experiences we had... もっと見る
企業が回答しました
Very happy with the service received. The car we had was much better than cars we had in the past with other rental companies. They did not try to add layers of fees, surcharges for CarPlay etc. We... もっと見る
企業が回答しました
Personale gentile e competente, facile l'ingaggio con il check in on-line. L'auto un pò usurata con un piccolo difetto al cambio, ma niente di grave, il viaggio è proseguito senza particolari impedime... もっと見る
企業が回答しました
企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
連絡先
Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, イタリア
- +39 0243020420
Unisciti a MyLocauto Friends
4.5
優良
3542件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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The petrol tank wasn’t 100% filled
The petrol tank wasn’t 100% filled, and the guy said us was completely filled. The car hadn’t been cleaned, we found glass bottles in the back, and some areas dirty.
2026年8月13日
自発的なレビュー
Locauto Group - Milano Stazione Centrale からの回答
Dear David,thank you for taking the time to share your feedback.
We would like to remind you that we always offer a joint check-out with our staff to review the vehicle together, including checking for any damages and verifying the fuel level. Please note that our fuel level evaluation is based on the illuminated notches or the needle on the dashboard display.
Regarding the cleanliness of the vehicle, this certainly does not reflect our standards. We are sharing your feedback directly with our local team to ensure our cleaning procedures are strictly enforced moving forward.
We apologize for these inconveniences and sincerely hope to have the opportunity to welcome you again for a much better experience.
Elisa
Locauto Group - Milano Stazione Centrale からの回答
Ogni recensione è per noi preziosa! Grazie per averci dedicato del tempo. A presto, Erika
Locauto Group - Milano Stazione Centrale からの回答
Wow! Una delle recensioni più belle ricevute fino ad ora! Grazie, Stefano
I strongly advise avoiding Locauto
I strongly advise avoiding Locauto, especially their Milano Centrale branch. I had a terrible experience involving a security issue, a fraudulent charge, and an incredibly frustrating customer service loop that has completely ignored me for over a week.
1. Unsafe Environment / Theft
While I was standing at the counter in their closed office, my wallet was stolen right out of my backpack. I was handing my driver's license to the representative, and a man standing next to me used a white t-shirt to conceal his hands and steal my wallet. The most frustrating part? The Locauto representative actually noticed this guy, knew he wasn't a legitimate customer, and still did absolutely nothing to ask him to leave the office. They allow suspicious people to linger right next to paying customers.
2. Fake Fuel Charges & Frustrating Bureaucracy
I returned my rental with a completely full tank, and the drop-off attendant explicitly told me everything was fine. Despite this, I was charged an extra €53.73 for fuel. When I saw the charge, I immediately went to a Locauto representative at the airport. She actually agreed with me and admitted it was an error, but then said she was completely powerless to fix it on the spot. She told me I had to deal with their online customer service to get my money back, which was incredibly annoying.
3. Ignored by Customer Service
To make matters worse, it has been over a week since I emailed their online customer service team with my rental agreement as instructed. I have been completely ghosted. No refund, no apology, no reply.
Do yourself a favor and rent from a more reputable company that actually protects its customers and honors its pricing.
2026年8月3日
自発的なレビュー
Locauto Group - Milano Stazione Centrale からの回答
Thank you Shoval for reaching out again. As mentioned in our previous reply, our Customer Service team is already looking into your case and will update you as soon as possible. We truly appreciate your patience, as we are currently experiencing high volumes of requests during this peak season.
We are also deeply sorry to hear that you were the victim of a pickpocket at Milan Central Station. While tourists are often advised to remain vigilant in busy transit hubs, our staff unfortunately had no way of identifying the individual as a thief or anticipating their actions at the time. Thank you again for your understanding while our team works to get back to you.
Anna
Gianluca cortese e sempre disponibile…
Gianluca cortese e sempre disponibile in entrambe le occasioni di ritiro e consegna
2026年8月22日
自発的なレビュー
Locauto Group - Milano Stazione Centrale からの回答
Grazie, ci portiamo a casa i tuoi complimenti! Al prossimo noleggio, Antonella
Noleggio molto spesso con loro
Noleggio molto spesso con loro, questa volta recensione super positiva per gianluca! Molto simpatico e alla mano!
2026年8月22日
自発的なレビュー
Locauto Group - Milano Stazione Centrale からの回答
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
la praticita
la praticita
con essa cortesia ed aiuto da parte del personale.
Macchina perfetta,nuova e pronta con carburante.
Facilita nelle pratiche sia di ritiro che di consegna.
2026年8月22日
Locauto Group - Milano Stazione Centrale からの回答
Grazie, sentirti così entusiasta ci rende davvero felici! Al prossimo noleggio, Fausto
Good good good
2026年8月15日
Locauto Group - Milano Stazione Centrale からの回答
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Locauto Group - Milano Stazione Centrale からの回答
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Facilità nella prenotazione
2026年8月21日
Locauto Group - Milano Stazione Centrale からの回答
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
personale gentilissimo del banco…
personale gentilissimo del banco noleggio. 5 stelle per il ricciolino al parcheggio educato e professionale
2026年8月21日
Locauto Group - Milano Stazione Centrale からの回答
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
Ottima esperienza con Gianluca
Ottima esperienza con Gianluca, preciso simpatico e professionale!
2026年8月21日
自発的なレビュー
Locauto Group - Milano Stazione Centrale からの回答
Grazie! Faremo di tutto per rimanere la tua prima scelta. Al prossimo noleggio, Davide
Locauto Group - Milano Stazione Centrale からの回答
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
We should have read the google reviews
In sum, we should have read the google reviews. We came across all the same issues that the other customers faced.It was almost impossible to rent the car since they requested a credit card with driver's name, which was not possible since nowadays most card do not have names or numbers at the back. We almost lost $500 because of that, we even tried to get a refund but the staff was making it so difficult for us to cancel the reservation or request a refund. After a couple of hours we were able to rent a car, however I would not recommend this rental option. There was nothing wrong with the cars, but it seems like they are trying to scam people into booking online and then presenting multiple "issues" at the front desk for pick up.
2026年7月5日
Locauto Group - Milano Stazione Centrale からの回答
Dear Alejandra,
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered during your pickup experience.
We would like to clarify that, as outlined in our terms and conditions, a physical credit or debit card registered in the main driver's name, featuring embossed or printed numbers and the cardholder's name, is strictly required to rent a vehicle. Additionally, full details regarding our refund policies in the event of a non-pickup or cancellation are clearly available on our website (https://portale.locautorent.com/doc/Booking-terms-and-conditions-car.pdf?_gl=1*jhdlwy*_gcl_au*MTc0NDQwMjg2Ny4xNzgyODk1ODIwLjQ2NjY2NzgxLjE3ODczMDY1NDYuMTc4NzMwNjU2OS4xNjA5NDQ1ODI5LjE3ODcyOTU3MDguMTc4NzMwNjU2OQ..*FPAU*MTc0NDQwMjg2Ny4xNzgyODk1ODIw)
While we regret the frustration caused, we are glad that the situation was ultimately resolved and that you were able to receive your vehicle. We hope to have another opportunity to provide you with a smoother experience in the future.
Elisa
Really easy and quick process to rent a…
Really easy and quick process to rent a car considering I did not have a reservation. Good quality cars and reasonable prices. Customer service personnel at Milan Central Station and at Malpensa airport Italy was really receptive and helpful.
2026年8月20日
Locauto Group - Milano Stazione Centrale からの回答
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Locauto Group - Milano Stazione Centrale からの回答
Grazie per avere condiviso la tua esperienza di noleggio e averci dedicato del tempo. Siamo felici di leggere le tue parole! Lavoriamo ogni giorno per offrire ai clienti Locauto un servizio di qualità e rendere l'esperienza di noleggio la migliore possibi
The price was very high
The price was very high, it was like taking advantage of getting the last car available.
the two persons at the reception desk in the station were rude and not proffessional.
they were not helpfull at all, and when you ask about anything they tell you you should send an email
2026年8月20日
Locauto Group - Milano Stazione Centrale からの回答
Dear Alaa Jalal Salem,Thank you for sharing your feedback with us.
We are truly sorry to hear that you felt dissatisfied with your rental experience and the interactions at our desk.
We would like to clarify that our pricing is strictly based on a dynamic rates model—driven by live market conditions, seasonality, and fleet availability—and never aimed at taking advantage of our customers. However, we are deeply concerned to hear about the attitude of our staff, as courtesy and professionalism are top priorities for us. We will certainly review this internally with the station management.
Regarding post-rental inquiries, while our desk staff handles immediate handovers, our dedicated Customer Service team is indeed the best-equipped department to investigate account details, process requests, and assist with post-rental questions.
We hope to have the chance to welcome you back for a much better experience in the future.
Elisa
Mi sono sempre trovato bene
Mi sono sempre trovato bene, le auto sono recenti e ben accessoriate e i ragazzi sempre gentili e disponibili.
2026年8月20日
Locauto Group - Milano Stazione Centrale からの回答
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
Comodità e professionalità al ritiro e…
Comodità e professionalità al ritiro e competenza di Matteo referente di Milano Centrale ieri sera alla riconsegna.
2026年8月20日
Locauto Group - Milano Stazione Centrale からの回答
E' bellissimo poter leggere la tua recensione, siamo davvero contenti e ti aspettiamo per un nuovo viaggio insieme! Erika
Locauto Group - Milano Stazione Centrale からの回答
Ciao Maurizio,grazie per la tua recensione.
Siamo felici che tu abbia apprezzato il nostro servizio, ti aspettiamo per il prossimo noleggio da 5 stelle!
Elisa
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