The checkin option was very straightforward and the same as any other competitor. For the local city Rome Via Veneto pickup, the office was about a 10 minute walk from the carpark but very easy to... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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we had to wait for 1h to get our car in Rome and the staff was not very pleasant, exept one after we complained that we were waiting stand up, no seats in front of them at 65+yes in the heat.... もっと見る
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It was very easy to rent this vehicle though note the storage garage is a walk from the storefront where one completes the paperwork. The car was very clean and operated without any issues. It would h... もっと見る
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Prima esperienza nel settore del noleggio che reputo perfetta in tutto. Esperienza da ripetere sicuramente.
企業が回答しました
企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Roma Via Veneto in Via Sardegna, 25 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0642742395. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
連絡先
Via Sardegna 25, 00187, Roma, Lazio, イタリア
- +39 0642742395
Unisciti a MyLocauto Friends
4.5
優良
1277件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Prima esperienza nel settore del…
Prima esperienza nel settore del noleggio che reputo perfetta in tutto. Esperienza da ripetere sicuramente.
2026年7月1日
Locauto Group - Roma Via Veneto からの回答
Grazie! Siamo felici di esserti piaciuti e intendiamo continuare a farlo! Al prossimo noleggio, Davide
Check in e check out velocissimi.
Check in e check out velocissimi.
Inoltre ho cambiato il punto di riconsegna con estrema velocità e semplicità. Il personale molto professionale.
2026年6月29日
Locauto Group - Roma Via Veneto からの回答
Grazie, facciamo del nostro meglio per offrirvi ogni giorno un servizio sicuro, rapido e impeccabile. Al prossimo noleggio, Gaia
Noleggio affidabile e serio
Noleggio da tempo con Locauto e mi trovo bene.
Il personale sempre gentile e disponibile.
Consiglio a chi noleggia di affidarsi a questa società.
2026年6月18日
Locauto Group - Roma Via Veneto からの回答
Grazie! Lavoreremo per confermare le cinque stelle. A presto, Lorenzo
Person at desk was not very friendly or…
Person at desk was not very friendly or personable. But other than that service was good. Our car had a low tire, si they switch it out for a better one.
2026年6月11日
Locauto Group - Roma Via Veneto からの回答
Dear Isabel,thank you for your feeback.
We are glad that you appreciated our service.
Regarding our staff attitude,, we sincerely apologize if the interaction did not feel as welcoming as it should have been. It is never our intention to make a customer feel uncomfortable, as our standard approach is built on courtesy and hospitality. Sometimes, despite our best efforts, misunderstandings or stressful moments can occur.
We will share your feedback with the relevant department to improve our service.
We hope to welcome you back and earn a 5-star rating next time.
Chiara
Numeri uno
Semplicemente perfetti, gentili, disponibili e sempre pronti a venirti incontro per qualsiasi esigenza.
2026年6月22日
Locauto Group - Roma Via Veneto からの回答
Grazie! Felici di sapere che la tua esperienza è stata da cinque stelle! Alla prossima, Angelo
Tutto perfetto come al solito.
2026年6月20日
Locauto Group - Roma Via Veneto からの回答
Grazie, facciamo del nostro meglio per offrirvi ogni giorno un servizio sicuro, rapido e impeccabile. Al prossimo noleggio, Gaia
Good renting..need a more pleasant staff.
we had to wait for 1h to get our car in Rome and the staff was not very pleasant, exept one after we complained that we were waiting stand up, no seats in front of them at 65+yes in the heat.
we got a very nice BMW new car for our roadtrip.
The return was very efficient and pleasant in Naples.
Locauto doesn't charge an upfront fee which is very good.
All in one it has been a very good experience.
2026年6月10日
Locauto Group - Roma Via Veneto からの回答
Dear Anne B,thank you for sharing your experience.
We are glad that you enjoyed our service and our car.
We sincerely apologize for the long wait and the discomfort you experienced at our Rome location, especially under the heat.
Unfortunately, during high season, managing high volumes of customers during peak hours can become very challenging. However, we take your comments very seriously. We will use your feedback to improve our service, particularly regarding customer comfort and waiting areas.
We truly hope to have the opportunity to welcome you back in the future and provide you with a seamless, 5-star experience.
Elisa
Locauto Group - Roma Via Veneto からの回答
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Flexibility of the system and friendly…
Flexibility of the system and friendly of the staff which make our experience great
2026年6月16日
Locauto Group - Roma Via Veneto からの回答
Dear Al Ali,thank you for sharing your experience.
We are thrilled that you enjoyed our smooth procedures and our friendly staff.
We hope to welcome you back and earn a 5-star rating next time.
Elisa
Ottimo servizio.
2026年6月13日
Locauto Group - Roma Via Veneto からの回答
Grazie! Ce la mettiamo tutta per mantenere le promesse che facciamo. Al prossimo noleggio, Angelo
Locauto Group - Roma Via Veneto からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Esperienza favolosa su un van nuovo...
Precisione nel noleggio,con Van nuovo e perfetto in tutto....
2026年6月9日
Locauto Group - Roma Via Veneto からの回答
Grazie, facciamo del nostro meglio per offrirvi ogni giorno un servizio sicuro, rapido e impeccabile. Al prossimo noleggio, Gaia
Locauto Group - Roma Via Veneto からの回答
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Useful One Way Trip
The checkin option was very straightforward and the same as any other competitor. For the local city Rome Via Veneto pickup, the office was about a 10 minute walk from the carpark but very easy to get to in the Villa Borghese underground parking. The car was well maintained. and a reasonable price.
Returning the car was also super straightforward. Returned to Venice Airport simply head for parking 1 and follow the signs to the car hire return. Then the staff look over the car asked to sign a tablet to confirm the return review notes and we were on our way.
2026年5月27日
Locauto Group - Roma Via Veneto からの回答
We are so happy about your all-out stressless experience. Lucrezia
Locauto Group - Roma Via Veneto からの回答
Grazie mille per le belle parole Giuseppe! Siamo felici di essere il tuo noleggio di fiducia e ci auguriamo di poter leggere al prossimo noleggio un recensione da 5 stelle!
Elisa
The experience was very bad at all
The experience was very bad at all
No good service no telephone reply .
I had problem with the car on my way to Rome when I arrived hardly to sorento me and the hotel tried to call you for two days no reply . After they reply your stuff told me to take the car to Napoli to change it means I must driver more then one hour to change the car even there is problem n it instead of being at her car to my place .
I didn’t drive the car only Rome sorento then back to Rome
2026年6月3日
Locauto Group - Roma Via Veneto からの回答
Hello Boutros, thank you for sharing your experience with Locauto.
We are sorry to read about the stressful experience you had and we apologize for the late reply to your call. From the records we see that you were in touch with our Rome office by email and the staff gave you the support that you needed. If you feel you want to discuss it again with our Customer Service, you can log in at the page https://portale.locautorent.com/websitecs/cs-home.aspx
Sara
Locauto Group - Roma Via Veneto からの回答
Grazie per avere condiviso la tua esperienza di noleggio e averci dedicato del tempo. Siamo felici di leggere le tue parole! Lavoriamo ogni giorno per offrire ai clienti Locauto un servizio di qualità e rendere l'esperienza di noleggio la migliore possibi
Absolutely avoid if possible
Absolutely avoid if possible, their service was highly unreliable. We booked an automatic transmission car months in advance only to find out on the spot that none were available, with no notification ahead.
Their proposed solution was that we find an alternative on our own at the competing neighboring car rental services (of course none were available last minute during weekend) or rent a manual transmission car at a higher price.
Having no other options to stick to our travel plans, we had to agree, resulting in uncomfortable situations in the busy streets of Rome. There is absolutely no space to refresh your manual driving skills. During pickup we noticed a foul vomit smell in the back seat which we complained about to which the staff only replied "car wash". When returning the car in ZTL zones, make sure the staff registers your car otherwise you risk a high fine.
2026年5月28日
Locauto Group - Roma Via Veneto からの回答
Hello Thai, thank you for sharing your experience with Locauto. We apologize for any stress or inconvenience this situation may have caused you. Your feedback is very important as it helps us to improve our service.
Anna
Too far to where the actual car was
Too far to where the actual car was; other than that it was a good service.
2026年5月30日
Locauto Group - Roma Via Veneto からの回答
Dear Craig,thank you for taking th etime to write this review.
We are glad that the rental went well.
On the other hand, we apologize for the issues you experienced in finding our parking. We are aware that at our city-center locations, reaching the parking lot may require a few minutes' walk. This setup is unfortunately necessary in order to operate in the heart of the city while complying with urban planning and traffic regulations. We have taken note of your feedback to ensure that our on-site staff provides even more precise and detailed directions at the time of pickup.
We hope to welcome you back with a 5-star experience.
Chiara
the morning check was too LONG!!
the morning check in was too LONG!!
Only one person at the desk is a bad policy!!!
2026年5月3日
Locauto Group - Roma Via Veneto からの回答
Hello Alfredo, thank you for sharing your feedback. We truly appreciated the opportunity to have you as a customer and we would like to apologize for the waiting you experienced at the pick up. Your thoughts are essential for helping us raise our standards and create the best possible experience for our customers.
Anna
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