Ho noleggiato l'auto per le due settimane di vacanze ad agosto. Auto praticamente nuova con pochissimi chilometri. Servizio cortese e preciso aggiunto alla comodità di essere già al centro di Roma, se... もっと見る
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レビュアーのコメントを見てみましょう
Obsługa była bardzo miła i wytłumaczyła wszystko jak należy. Najważniejsze w tym wszystkim jest to, że dotrzymali warunków umowy i nie doliczali żadnych dodatkowych ukrytych opłat.
企業が回答しました
Alquilé un coche para dos días. Me ofrecieron cobertura completa del seguro. Al ir a devolverlo en un semáforo me dieron por detrás. Aún así se han hecho cargo de todo. Todo perfecto. Muy recomendable... もっと見る
企業が回答しました
Tutto bene , bravi ,educati e professionali !!! Unica pecca che nn dipende da voi la macchina nn era tanto pulita internamente appena presa e l'avevo fatto presente anche al ragazzo al parche... もっと見る
企業が回答しました
企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Roma Via Veneto in Via Sardegna, 25 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0642742395. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
連絡先
Via Sardegna 25, 00187, Roma, Lazio, イタリア
- +39 0642742395
Unisciti a MyLocauto Friends
4.5
優良
1329件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
they had a vehicle available at short…
they had a vehicle available at short notice and the customer service team were very helpful.
2026年7月14日
Locauto Group - Roma Via Veneto からの回答
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Locauto Group - Roma Via Veneto からの回答
Grazie! Siamo felici di leggere le tue parole. Al prossimo noleggio, Gaia
Locauto Group - Roma Via Veneto からの回答
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Opel corsa
Clean car, quick rental but at our return difficult to locate the drop off parking without sign on the road
2026年7月12日
Locauto Group - Roma Via Veneto からの回答
Dear Jean Marc,thank you for your review.
We are glad that you enjoyed our service and our car.
We apologize for the lack of signage.
We will share your feedback with the relevant department to improve the information provided at the counter. We hope to welcome you back in the future to provide the seamless experience you deserve.
Elisa
Could be better...
The first car you gave me was empty on ad-blue. I had to go back to the rental place and get another car, wasting my time. The car pickup location was at a parking underground that was quite far from the office of locauto. I was with several bags, 2 small children,so not fun getting to the car, having to take escalators, cross public roads and walk around to an underground parking etc. When i dropped the car upon return i was never given any proof of document that the car was returned on time, knowing you have a very strict policy on return times (grace period is very little) it was my upmost concern. The person that received the car for me at malpensa airport was not very welcoming, not talking much, very little explanations given during checkin of the car. I asked about some form of proof of return in time and goo condition and he just mentioned that i would get a document via email in the next 5 to 10 minutes. Its been more than 24 hours and still waiting for that document...other thant that the car was good.
2026年7月12日
Locauto Group - Roma Via Veneto からの回答
Dear Fjoz,thank you for your review.
We are really sorry for the issues experienced with the first car and for the lack of support received when returning the vehicle.
Providing a seamless and clear experience is always our top priority. We are glad to confirm that everything was fine, and you can request all your documentation at the following link: https://portale.locautorent.com/websitecs/cs-home.aspx
Your feedback is truly valuable to us as we work to improve our service, and we hope to have another opportunity to earn back your trust.
Chiara
Prima esperienza nel settore del…
Prima esperienza nel settore del noleggio che reputo perfetta in tutto. Esperienza da ripetere sicuramente.
2026年7月1日
Locauto Group - Roma Via Veneto からの回答
Grazie! Siamo felici di esserti piaciuti e intendiamo continuare a farlo! Al prossimo noleggio, Davide
Check in e check out velocissimi.
Check in e check out velocissimi.
Inoltre ho cambiato il punto di riconsegna con estrema velocità e semplicità. Il personale molto professionale.
2026年6月29日
Locauto Group - Roma Via Veneto からの回答
Grazie, facciamo del nostro meglio per offrirvi ogni giorno un servizio sicuro, rapido e impeccabile. Al prossimo noleggio, Gaia
Noleggio affidabile e serio
Noleggio da tempo con Locauto e mi trovo bene.
Il personale sempre gentile e disponibile.
Consiglio a chi noleggia di affidarsi a questa società.
2026年6月18日
Locauto Group - Roma Via Veneto からの回答
Grazie! Lavoreremo per confermare le cinque stelle. A presto, Lorenzo
Person at desk was not very friendly or…
Person at desk was not very friendly or personable. But other than that service was good. Our car had a low tire, si they switch it out for a better one.
2026年6月11日
Locauto Group - Roma Via Veneto からの回答
Dear Isabel,thank you for your feeback.
We are glad that you appreciated our service.
Regarding our staff attitude,, we sincerely apologize if the interaction did not feel as welcoming as it should have been. It is never our intention to make a customer feel uncomfortable, as our standard approach is built on courtesy and hospitality. Sometimes, despite our best efforts, misunderstandings or stressful moments can occur.
We will share your feedback with the relevant department to improve our service.
We hope to welcome you back and earn a 5-star rating next time.
Chiara
Numeri uno
Semplicemente perfetti, gentili, disponibili e sempre pronti a venirti incontro per qualsiasi esigenza.
2026年6月22日
Locauto Group - Roma Via Veneto からの回答
Grazie! Felici di sapere che la tua esperienza è stata da cinque stelle! Alla prossima, Angelo
Tutto perfetto come al solito.
2026年6月20日
Locauto Group - Roma Via Veneto からの回答
Grazie, facciamo del nostro meglio per offrirvi ogni giorno un servizio sicuro, rapido e impeccabile. Al prossimo noleggio, Gaia
Good renting..need a more pleasant staff.
we had to wait for 1h to get our car in Rome and the staff was not very pleasant, exept one after we complained that we were waiting stand up, no seats in front of them at 65+yes in the heat.
we got a very nice BMW new car for our roadtrip.
The return was very efficient and pleasant in Naples.
Locauto doesn't charge an upfront fee which is very good.
All in one it has been a very good experience.
2026年6月10日
Locauto Group - Roma Via Veneto からの回答
Dear Anne B,thank you for sharing your experience.
We are glad that you enjoyed our service and our car.
We sincerely apologize for the long wait and the discomfort you experienced at our Rome location, especially under the heat.
Unfortunately, during high season, managing high volumes of customers during peak hours can become very challenging. However, we take your comments very seriously. We will use your feedback to improve our service, particularly regarding customer comfort and waiting areas.
We truly hope to have the opportunity to welcome you back in the future and provide you with a seamless, 5-star experience.
Elisa
Locauto Group - Roma Via Veneto からの回答
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Flexibility of the system and friendly…
Flexibility of the system and friendly of the staff which make our experience great
2026年6月16日
Locauto Group - Roma Via Veneto からの回答
Dear Al Ali,thank you for sharing your experience.
We are thrilled that you enjoyed our smooth procedures and our friendly staff.
We hope to welcome you back and earn a 5-star rating next time.
Elisa
Ottimo servizio.
2026年6月13日
Locauto Group - Roma Via Veneto からの回答
Grazie! Ce la mettiamo tutta per mantenere le promesse che facciamo. Al prossimo noleggio, Angelo
Locauto Group - Roma Via Veneto からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Esperienza favolosa su un van nuovo...
Precisione nel noleggio,con Van nuovo e perfetto in tutto....
2026年6月9日
Locauto Group - Roma Via Veneto からの回答
Grazie, facciamo del nostro meglio per offrirvi ogni giorno un servizio sicuro, rapido e impeccabile. Al prossimo noleggio, Gaia
Locauto Group - Roma Via Veneto からの回答
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Useful One Way Trip
The checkin option was very straightforward and the same as any other competitor. For the local city Rome Via Veneto pickup, the office was about a 10 minute walk from the carpark but very easy to get to in the Villa Borghese underground parking. The car was well maintained. and a reasonable price.
Returning the car was also super straightforward. Returned to Venice Airport simply head for parking 1 and follow the signs to the car hire return. Then the staff look over the car asked to sign a tablet to confirm the return review notes and we were on our way.
2026年5月27日
Locauto Group - Roma Via Veneto からの回答
We are so happy about your all-out stressless experience. Lucrezia
Locauto Group - Roma Via Veneto からの回答
Grazie mille per le belle parole Giuseppe! Siamo felici di essere il tuo noleggio di fiducia e ci auguriamo di poter leggere al prossimo noleggio un recensione da 5 stelle!
Elisa
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