Wypożyczenie auta odbyło się szybko i bezproblemowo. Zasady były jasne i zrozumiałe. Jedyna uwaga dla osób dokonujących współpracy przez booking.com- nie kupujcie polisy przez booking tylko na m... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Quick and good service very flexible and thinking with the customer. In this case we could pick the car up at Bergamo airport and return it in Siena which was excellent for us. Nice brandnew car and v... もっと見る
企業が回答しました
Bon accueil à la remise de la voiture, au retour un peu suspicieux sur l'état de la voiture mais après avoir vu l'état des lieux de départ, pas de souci. Finalement clôture du dossier sympa.
企業が回答しました
Your team was very accommodating. Especially, when they took time to drop off the vehicle at the hotel in Siena. The only one issue, but we figured it out was returning the car. That was a dau... もっと見る
企業が回答しました
企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
連絡先
V.le Europa, 23, 53100, Siena, Siena / Toscana, イタリア
- +39 0577288938
Unisciti a MyLocauto Friends
4.7
優良
1011件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Locauto Group - Siena DT からの回答
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Great service and team!
2026年6月23日
Locauto Group - Siena DT からの回答
We are so happy about your all-out stressless experience. Lucrezia
Locauto Group - Siena DT からの回答
Dear Eric,thank you fo sharing your experience.
We are thrilled that you enjoyed our service.
We hope to welcome you back and earn a 5-star rating next time!
Chiara
Esperienza perfetta
Servizio rapido, auto in ottime condizioni. Servizio prolungato 3 volte senza problemi. Mi hanno risolto un grande problema
2026年6月23日
Locauto Group - Siena DT からの回答
Grazie! Faremo di tutto per rimanere la tua prima scelta. Al prossimo noleggio, Davide
Very good car rental company
Very good car rental company. Helpful and courteous service. I highly recommend it.
2026年6月18日
Locauto Group - Siena DT からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
In sostituzione della mia ferma in officina per molti giorni
Ho preso l’ auto in sostituzione della mia che ha fatto una lunga degenza in officina. Ho trovato la macchina ottima , accessoriata al massimo e confortevole per la categoria
Il personale si è dimostrato gentilissimo e pronto a qualsiasi bisogno da parte mia . Lodevole
2026年6月19日
Locauto Group - Siena DT からの回答
Grazie per avere condiviso la tua esperienza di noleggio e averci dedicato del tempo. Siamo felici di leggere le tue parole! Lavoriamo ogni giorno per offrire ai clienti Locauto un servizio di qualità e rendere l'esperienza di noleggio la migliore possibi
Leihwagen
Mit dem Service waren wir sehr zufrieden.
Was die Kosten für zwei Tage betrifft eher nicht, mit über 500€. Wir bekommen vom ADAC für die zwei Tage 104€ Rückerstattung, wobei die Mitarbeiter des ADAC mehr als verwundert waren über den hohen Mietpreis. Obwohl es einer neuer Wgen war, hatten wir einmal Prbleme das Auto zu starten.
Gruß Bernd
2026年6月13日
Locauto Group - Siena DT からの回答
Dear Bernd,thank you for sharing your experience.
We are glad that you enjoyed our service.
On the other hand,we regret that our pricing did not meet your expectations during this rental.
Please note that our rates follow a dynamic pricing model, which adjusts according to seasonal trends, market demand, and fleet availability. Locauto always aims to offer competitive prices to ensure our clients have the flexibility they need to rent with us.
We have taken note of your comments and will discuss them internally with our team to help us improve our service.
We hope to welcome you back and earn a 5-star rating next time.
Chiara
We have rented two autos at the same…
We have rented two autos at the same time. Your company did not want to honor the fact that we had used discover car as a broker. Unfortunately, we had to pay more for the insurance coverage. Also, the second car broke down on a very trafic highway. It took a while to get someone thru the emergeny line. The tow truck picked up the car but left 4 passengers in the midle of the road without calling a taxi or uber car.
2026年6月8日
Locauto Group - Siena DT からの回答
Hello Jacques, thank you for sharing your experience. We are deeply sorry to hear that the vehicle broke down during your rental period. Please be assured that our Customer Service team is already actively investigating the matter, and we will follow up with you as soon as we have an update.
Sara
Locauto Group - Siena DT からの回答
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Car broke down
Service was good to pick car. However I had problems with the car. It broke down in the middle of the road in Italy. I had to call the police to direct traffic and help me with the translation with the tow truck. The worst part, I was about 40 minutes from my hotel in Siena. The police said no taxi and no uber in the area, therefore had to hitchhike along the highway to get back to the hotel. It was 30C that day, difficult when you are 71 years old. Locauto should offer transportation when a car breaks down.
2026年6月8日
Locauto Group - Siena DT からの回答
Dear Alain,thank you for your feedback and giving us the opportunity to reply.
We are deeply shocked and saddened to read about your experience. Please accept our most sincere apologies for the breakdown and, above all, for the unacceptable distress and hardship this caused you.We completely understand your frustration regarding the lack of transportation in that specific location, and we take your feedback very seriously.
We hope to welcome you back in the future and provide you with a flawless experience.
Chiara
Marta was wonderful
Marta was wonderful! Helped get a taxi for me to the train station! Smooth and fast transaction
2026年6月14日
Locauto Group - Siena DT からの回答
We are so happy about your all-out stressless experience. Lucrezia
Personale e competente veloce
2026年6月6日
Locauto Group - Siena DT からの回答
Grazie! Lavoreremo per confermare le cinque stelle. A presto, Lorenzo
Locauto Group - Siena DT からの回答
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
The process was easy and the company…
The process was easy and the company was able to accommodate needed changes in our rental.
2026年6月5日
Locauto Group - Siena DT からの回答
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Locauto Group - Siena DT からの回答
That's great to hear! See you soon, Angelo
Come sempre tutto perfetto....un grazie…
Come sempre tutto perfetto....un grazie a Marta ...grande professionista
2026年6月12日
Locauto Group - Siena DT からの回答
Grazie! Siamo felici di leggere le tue parole. Al prossimo noleggio, Gaia
Locauto l'optimum!…
Vado volentieri da Locauto,sono tutti molto gentili e disponibili ed hanno un'ampia varieta'di auto tra cui scegliere.Non ho riscontrato problemi ne' difficolta',anche le varie pratiche sono svolte velocemente e senza complicazioni,con efficienza e professionalita'.
2026年6月5日
Locauto Group - Siena DT からの回答
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Easy pick up and drop off at convenient…
Easy pick up and drop off at convenient location near Siena. Friendly and professional service from staff. Reassuring that it’s part of the Enterprise family. Car was clean, in decent condition and ready to drive.
2026年6月5日
Locauto Group - Siena DT からの回答
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Good
Good, however, the car drop off location agreed upon –and indicated in our contract– was closed when we arrived, so we had to drive to another Locauto location... would be nice if they checked their locations' closing hours before handing us the car. And the phone customer service was closed on a Saturday at 13h20, not opening before Monday. Not great for a car rental company which caters to tourists.
2026年6月7日
Locauto Group - Siena DT からの回答
Dear Antoine,thank you for sharing your experience.
We sincerely apologize for the inconvenience you experienced during the return of your vehicle.It is certainly our responsibility to ensure that the drop-off locations and hours indicated in the contract are accurate. We are sorry for the frustration this situation caused, and we will immediately check with our relevant department to understand why this oversight occurred and to update our systems accordingly.
We understand that availability during the weekend is important for travelers, and we will share your feedback with our management to help us evaluate future improvements to our support hours.
We are sorry that your experience did not meet our standard level of service, and we hope to have the opportunity to provide you with a smoother rental in the future.
Elisa
Personale al ritiro estremamente…
Personale al ritiro estremamente cordiale e professionale.
Elenco danni già presenti meticoloso che non dà adito ad eventuali sorprese
Auto pulita in maniera impeccabile e meccanicamente in ordine nonostante i chilometri
2026年6月6日
Locauto Group - Siena DT からの回答
Grazie per aver condiviso la tua esperienza di noleggio e averci dedicato qualche minuto per questa bella recensione. A presto, Ginevra
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