When we picked up the car the service was professional. She showed us a sheet of paper with already damages to the car and all the information we would need. The pick-up and drop off was fast. We also... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Abbiamo noleggiato un fantastico Fiat Ulysse 9 posti: eccezionale spazio a bordo ed assoluto confort nel viaggio. Esperienza da ripetere!
企業が回答しました
Very good expérience with Locauto Siena! They don’t push to purchase extra guaranties, the lady was very nice and convinient and they upgraded us ! Thank you Locauto Siena!
企業が回答しました
Your team was very accommodating. Especially, when they took time to drop off the vehicle at the hotel in Siena. The only one issue, but we figured it out was returning the car. That was a dau... もっと見る
企業が回答しました
企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
連絡先
V.le Europa, 23, 53100, Siena, Siena / Toscana, イタリア
- +39 0577288938
Unisciti a MyLocauto Friends
4.7
優良
979件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Locauto Group - Siena DT からの回答
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
The process was easy and the company…
The process was easy and the company was able to accommodate needed changes in our rental.
2026年6月5日
Locauto Group - Siena DT からの回答
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Locauto Group - Siena DT からの回答
That's great to hear! See you soon, Angelo
Come sempre tutto perfetto....un grazie…
Come sempre tutto perfetto....un grazie a Marta ...grande professionista
2026年6月12日
Locauto Group - Siena DT からの回答
Grazie! Siamo felici di leggere le tue parole. Al prossimo noleggio, Gaia
Locauto l'optimum!…
Vado volentieri da Locauto,sono tutti molto gentili e disponibili ed hanno un'ampia varieta'di auto tra cui scegliere.Non ho riscontrato problemi ne' difficolta',anche le varie pratiche sono svolte velocemente e senza complicazioni,con efficienza e professionalita'.
2026年6月5日
Locauto Group - Siena DT からの回答
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Easy pick up and drop off at convenient…
Easy pick up and drop off at convenient location near Siena. Friendly and professional service from staff. Reassuring that it’s part of the Enterprise family. Car was clean, in decent condition and ready to drive.
2026年6月5日
Locauto Group - Siena DT からの回答
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Good
Good, however, the car drop off location agreed upon –and indicated in our contract– was closed when we arrived, so we had to drive to another Locauto location... would be nice if they checked their locations' closing hours before handing us the car. And the phone customer service was closed on a Saturday at 13h20, not opening before Monday. Not great for a car rental company which caters to tourists.
2026年6月7日
Locauto Group - Siena DT からの回答
Dear Antoine,thank you for sharing your experience.
We sincerely apologize for the inconvenience you experienced during the return of your vehicle.It is certainly our responsibility to ensure that the drop-off locations and hours indicated in the contract are accurate. We are sorry for the frustration this situation caused, and we will immediately check with our relevant department to understand why this oversight occurred and to update our systems accordingly.
We understand that availability during the weekend is important for travelers, and we will share your feedback with our management to help us evaluate future improvements to our support hours.
We are sorry that your experience did not meet our standard level of service, and we hope to have the opportunity to provide you with a smoother rental in the future.
Elisa
Personale al ritiro estremamente…
Personale al ritiro estremamente cordiale e professionale.
Elenco danni già presenti meticoloso che non dà adito ad eventuali sorprese
Auto pulita in maniera impeccabile e meccanicamente in ordine nonostante i chilometri
2026年6月6日
Locauto Group - Siena DT からの回答
Grazie per aver condiviso la tua esperienza di noleggio e averci dedicato qualche minuto per questa bella recensione. A presto, Ginevra
Great company
Lucca , the person who gave me the instructions was very clear and polite. No extra hidden costs. They upgraded my car without extra charge. Fantastic service.
2026年5月26日
Locauto Group - Siena DT からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Auto nuovissima e perfetta per tutte le…
Auto nuovissima e perfetta per tutte le esigenze.Staff molto professionale.
Grazie,
Daniela
2026年6月1日
Locauto Group - Siena DT からの回答
Il tempo è prezioso, grazie per averci dedicato qualche minuto con questa splendida recensione. A presto, Angelo
Locauto Group - Siena DT からの回答
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Easy booking process
Easy booking process. Rapid transaction. Good clean car. Helpful in getting taxi to our onward destination.
2026年5月31日
Locauto Group - Siena DT からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Personale gentile e disponibile.
2026年5月24日
Locauto Group - Siena DT からの回答
E' bellissimo poter leggere la tua recensione, siamo davvero contenti e ti aspettiamo per un nuovo viaggio insieme! Erika
The ability to have the car dropped off…
The ability to have the car dropped off and picked up from the hotel so easily allowed us to truly enjoy exploring Tuscany!!
2026年5月22日
Locauto Group - Siena DT からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Locauto Group - Siena DT からの回答
Il tempo è prezioso, grazie per averci dedicato qualche minuto con questa splendida recensione. A presto, Angelo
Locauto Group - Siena DT からの回答
Grazie, è bello sapere di aver fatto un buon lavoro! A presto, Ginevra
Un'esperienza sicuramente da ripetere
Puntualità ed alta professionalità in ogni dettaglio, dalla consegna alla restituzione del mezzo
2026年5月20日
Locauto Group - Siena DT からの回答
Grazie, facciamo del nostro meglio per offrirvi ogni giorno un servizio sicuro, rapido e impeccabile. Al prossimo noleggio, Gaia
È stato tutto ottimo!
2026年5月19日
Locauto Group - Siena DT からの回答
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
We received the car fairly quickly…
We received the car fairly quickly which was good. We should have checked over the car better but the car did not have a full tank of gas. When we returned it it we tried to fill it but the gas station near tge car rental was broken needless to say we were charged €60 for 1/4 tank of gas. People pay attention there is no taxi to take you to your train that will get you there on time. Return at least 2 hrs before yoyr train leaves
2026年5月12日
Locauto Group - Siena DT からの回答
Dear Michael,thank you or taking he time to write tihis review.
We ate glad you appreciated our fast service.We apologize if you encountered any issues regarding the fuel level. To clarify our refueling charge policy, our standard procedure is to provide the vehicle with a full tank. This was confirmed and shown to you during the pre-rental inspection before the rental agreement was signed.
In this case, as the vehicle was not returned with a full tank, a refueling service fee plus the cost of the missing liters was applied, as outlined in our Terms & Conditions: https://portale.locautorent.com/doc/specialrentalconditions.pdf.
Please note that we also offer a prepaid fuel option at the start of the rental, which allows you to pay for a full tank in advance and return the vehicle empty.
Your feedback is valuable to us as it helps us improve our service.
We hope to welcome you back soon.
Chiara
Puntuale preciso pulito
Mi sono trovato molto bene auto in perfetto ordine , cortesia e celerità nelle pratiche. Ritiro ok.
2026年5月19日
Locauto Group - Siena DT からの回答
Grazie! Queste parole sono la benzina per andare sempre più forte. Alla prossima! Roberta
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