When we picked up the car the service was professional. She showed us a sheet of paper with already damages to the car and all the information we would need. The pick-up and drop off was fast. We also... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Abbiamo noleggiato un fantastico Fiat Ulysse 9 posti: eccezionale spazio a bordo ed assoluto confort nel viaggio. Esperienza da ripetere!
企業が回答しました
Marta at the Locauto office in Siena is excellent! She was very helpful at all times. Sheila Murray
企業が回答しました
Your team was very accommodating. Especially, when they took time to drop off the vehicle at the hotel in Siena. The only one issue, but we figured it out was returning the car. That was a dau... もっと見る
企業が回答しました
企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
連絡先
V.le Europa, 23, 53100, Siena, Siena / Toscana, イタリア
- +39 0577288938
Unisciti a MyLocauto Friends
4.7
優良
981件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Car broke down
Service was good to pick car. However I had problems with the car. It broke down in the middle of the road in Italy. I had to call the police to direct traffic and help me with the translation with the tow truck. The worst part, I was about 40 minutes from my hotel in Siena. The police said no taxi and no uber in the area, therefore had to hitchhike along the highway to get back to the hotel. It was 30C that day, difficult when you are 71 years old. Locauto should offer transportation when a car breaks down.
2026年6月8日
Locauto Group - Siena DT からの回答
Dear Alain,thank you for your feedback and giving us the opportunity to reply.
We are deeply shocked and saddened to read about your experience. Please accept our most sincere apologies for the breakdown and, above all, for the unacceptable distress and hardship this caused you.We completely understand your frustration regarding the lack of transportation in that specific location, and we take your feedback very seriously.
We hope to welcome you back in the future and provide you with a flawless experience.
Chiara
Marta was wonderful
Marta was wonderful! Helped get a taxi for me to the train station! Smooth and fast transaction
2026年6月14日
Locauto Group - Siena DT からの回答
We are so happy about your all-out stressless experience. Lucrezia
Personale e competente veloce
2026年6月6日
Locauto Group - Siena DT からの回答
Grazie! Lavoreremo per confermare le cinque stelle. A presto, Lorenzo
Locauto Group - Siena DT からの回答
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
The process was easy and the company…
The process was easy and the company was able to accommodate needed changes in our rental.
2026年6月5日
Locauto Group - Siena DT からの回答
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Locauto Group - Siena DT からの回答
That's great to hear! See you soon, Angelo
Come sempre tutto perfetto....un grazie…
Come sempre tutto perfetto....un grazie a Marta ...grande professionista
2026年6月12日
Locauto Group - Siena DT からの回答
Grazie! Siamo felici di leggere le tue parole. Al prossimo noleggio, Gaia
Locauto l'optimum!…
Vado volentieri da Locauto,sono tutti molto gentili e disponibili ed hanno un'ampia varieta'di auto tra cui scegliere.Non ho riscontrato problemi ne' difficolta',anche le varie pratiche sono svolte velocemente e senza complicazioni,con efficienza e professionalita'.
2026年6月5日
Locauto Group - Siena DT からの回答
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Easy pick up and drop off at convenient…
Easy pick up and drop off at convenient location near Siena. Friendly and professional service from staff. Reassuring that it’s part of the Enterprise family. Car was clean, in decent condition and ready to drive.
2026年6月5日
Locauto Group - Siena DT からの回答
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Good
Good, however, the car drop off location agreed upon –and indicated in our contract– was closed when we arrived, so we had to drive to another Locauto location... would be nice if they checked their locations' closing hours before handing us the car. And the phone customer service was closed on a Saturday at 13h20, not opening before Monday. Not great for a car rental company which caters to tourists.
2026年6月7日
Locauto Group - Siena DT からの回答
Dear Antoine,thank you for sharing your experience.
We sincerely apologize for the inconvenience you experienced during the return of your vehicle.It is certainly our responsibility to ensure that the drop-off locations and hours indicated in the contract are accurate. We are sorry for the frustration this situation caused, and we will immediately check with our relevant department to understand why this oversight occurred and to update our systems accordingly.
We understand that availability during the weekend is important for travelers, and we will share your feedback with our management to help us evaluate future improvements to our support hours.
We are sorry that your experience did not meet our standard level of service, and we hope to have the opportunity to provide you with a smoother rental in the future.
Elisa
Personale al ritiro estremamente…
Personale al ritiro estremamente cordiale e professionale.
Elenco danni già presenti meticoloso che non dà adito ad eventuali sorprese
Auto pulita in maniera impeccabile e meccanicamente in ordine nonostante i chilometri
2026年6月6日
Locauto Group - Siena DT からの回答
Grazie per aver condiviso la tua esperienza di noleggio e averci dedicato qualche minuto per questa bella recensione. A presto, Ginevra
Great company
Lucca , the person who gave me the instructions was very clear and polite. No extra hidden costs. They upgraded my car without extra charge. Fantastic service.
2026年5月26日
Locauto Group - Siena DT からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Auto nuovissima e perfetta per tutte le…
Auto nuovissima e perfetta per tutte le esigenze.Staff molto professionale.
Grazie,
Daniela
2026年6月1日
Locauto Group - Siena DT からの回答
Il tempo è prezioso, grazie per averci dedicato qualche minuto con questa splendida recensione. A presto, Angelo
Locauto Group - Siena DT からの回答
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Easy booking process
Easy booking process. Rapid transaction. Good clean car. Helpful in getting taxi to our onward destination.
2026年5月31日
Locauto Group - Siena DT からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Personale gentile e disponibile.
2026年5月24日
Locauto Group - Siena DT からの回答
E' bellissimo poter leggere la tua recensione, siamo davvero contenti e ti aspettiamo per un nuovo viaggio insieme! Erika
The ability to have the car dropped off…
The ability to have the car dropped off and picked up from the hotel so easily allowed us to truly enjoy exploring Tuscany!!
2026年5月22日
Locauto Group - Siena DT からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Locauto Group - Siena DT からの回答
Il tempo è prezioso, grazie per averci dedicato qualche minuto con questa splendida recensione. A presto, Angelo
Locauto Group - Siena DT からの回答
Grazie, è bello sapere di aver fatto un buon lavoro! A presto, Ginevra
Un'esperienza sicuramente da ripetere
Puntualità ed alta professionalità in ogni dettaglio, dalla consegna alla restituzione del mezzo
2026年5月20日
Locauto Group - Siena DT からの回答
Grazie, facciamo del nostro meglio per offrirvi ogni giorno un servizio sicuro, rapido e impeccabile. Al prossimo noleggio, Gaia
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