Dialock LTD レビュー 

311
•
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Janis was incredibly helpful and professional, fixed the lock very quickly and offered advice on how to avoid a similar situation happening again. He arrived within 30 mins of when I called and was ve... もっと見る

5つ星のうち5の評価

We got locked out of our appartment and called around 5am and got through to Janis immediately. He was very fast and helpful - we’re so grateful! Hopefully we won’t get locked out again but if it happ... もっと見る

5つ星のうち5の評価

Fast response rate within an hour in a Friday evening. Sergei was friendly, efficient, very knowledgable and I would very much recommend him. He fixed my front lock quickly gave me good advice about... もっと見る

5つ星のうち5の評価

Janis was fantastic, called out as quick as he could and had me in the house within 20 minutes Fantastic considering the bank holiday and late hour

企業情報

  1. 錠前師
  2. ・
  3. 緊急鍵開けサービス
  4. 合鍵サービス
  5. 錠提供業者

当該企業による記述

Emergency and non emergency 24/7 locksmith service in Dublin and surrounding areas


連絡先

4.9

優良

TrustScore 5段階評価の5

311件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.9

すべてのレビュー

(311)

過去12か月のレビュー数: 79件

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5つ星のうち4の評価

Rescued by Janis from Dialock on…

Rescued by Janis from Dialock on January 18th when my front door lock failed. He diagnosed the problem and recommended that I replace handles to prevent recurrence. Repair is neat.
Expensive but glad of being able to open my door easily every time.

2025年1月18日
自発的なレビュー
5つ星のうち1の評価

Terrible Service - Don't Use Them if you care about money and time

So we called them to fix lock on our front porch, the guy came in, installed a lock and charged us nearly 300 quid, the lock doesn't work.

He then says we will need another thing to make the lock work - a bolt of some sort and he will get back to us.

Since then, we have been going back and forth - no news. From Nov 28th to today Jan 4th - nearly a month and a half - no news.

We have an unlocked front porch because of them - we called them multiple times - they promise a ton but don't really do anything.

Terrible service. Not recommended at all.

2024年11月28日
自発的なレビュー
Dialock LTD ロゴ

Dialock LTD からの回答

Dear Customer,

First of all we're truly sorry to hear about your experience, and we sincerely apologize for any inconvenience this situation has caused.
We understand your frustration and want to clarify the full context for others reading this review.

This feedback was posted before we issued you a refund which was processed after agreement. We reached out to you after the refund to ask that the review be updated or removed, as it no longer reflects the current outcome. Unfortunately, that hasn't happened.

We always aim to resolve issues fairly and professionally, as we did in this case. While not every job goes as planned, we stand by the way we handled this situation and consider the matter closed.

Kind regards,
Dialock Team

5つ星のうち1の評価

Overcharged

Called to get lock fixed on my back door €124 callout plus vat no problem there so what happened next abloustly floored me said the lock needed to be replaced and the price of the lock was €166 plus vat so total cost €329.15 and the price of the exact lock on Amazon €25 be very careful dealing with this company

multipoint locking system GAC987/30mm lever up
€166 + vat

2024年12月18日
自発的なレビュー
Dialock LTD ロゴ

Dialock LTD からの回答

Dear Customer,

Thank you for your feedback. We’re sorry to hear you were unhappy with the pricing, but we’d like to offer some clarity.

The cost you were quoted includes more than just the lock itself - it also covers professional assessment, sourcing of the correct part, on-site installation, and warranty coverage. While it’s true that some components may appear cheaper online, they often don’t include these essential services or may not be genuine or compatible parts. Please also note that there are over 150 mechanism systems used on the market and even if you believe you find something that looks similar, that is not always the case as even each part has different sizes and specifications. I can assure you the part installed in your case does not cost us 25 euros, if it did, we would have charged less accordingly.

We understand that pricing is important, and we always aim to be fair and transparent. We stand by the quality of our work and the parts we supply, and we're always happy to explain costs in detail when asked.

Best regards,
Dialock Team

5つ星のうち5の評価

Fantastic Service

Lock broke from inside the house called this company from the phone call to the service from Remis amazing Remis was so helpful polite and friendly and did a fantastic job would recommend this company thank you

2024年12月6日
自発的なレビュー
5つ星のうち5の評価

Really good service

Recently had to use dialock after we stupidly locked ourselves out. Their service was second to none. From the operator who logged our call. To the guy who called to help us! Quick service. Very friendly staff. Also, really transparent about costs. Highly recommend

2024年11月25日
自発的なレビュー
5つ星のうち5の評価

Key broke in locked door

My key broke in back door to garden on Sat night didn't sleep with worry as my dog loves getting out to the garden! Got in touch with Dialock on Sunday morning and had it fixed by lunchtime. Jura was really efficient and very pleasant to deal with.
Can't thank them enough and will recommend to friends and family.

2024年11月17日
自発的なレビュー
5つ星のうち5の評価

Serg

Serg was so informative and educated me on 5 star safety in the home! I will recommend this company and use them in the future. Excellent, fast service and great value. Lucy

2024年10月26日
自発的なレビュー
5つ星のうち5の評価

Super Serge

It’s rare I give out praise but I cannot recommend Serge and the Dialock team highly enough!! My husband locked his keys in to the car and we thought we would have to break the window. One quick phone call to the lovely lady in Dialock and Serge was out to us with the problem solved in 20 mins. Really lovely team of people who are genuine, honest and extremely helpful!!

2024年10月31日
自発的なレビュー
5つ星のうち5の評価

Top job done by Janis

Locked myself and Janis got through rush hour traffic to save the day, and get me in the door. Was not an easy job, but he did a top job replacing the lock and putting the steel panel on. Was very happy with the service and the work done, and Janis himself was very helpful and friendly. Will ask for him again next time I need a good, reliable locksmith, and will happily recommend him to others going forward.

2024年10月31日
自発的なレビュー
5つ星のうち5の評価

Amazing service from Serge

I had two doors that needed a new lock. Serge was the man that came to replace it. He was very nice and quick he is clearly very experienced as I had 2 whole new lock in less than 20 mins. Its a bit pricy but worth it

2024年10月29日
自発的なレビュー
5つ星のうち5の評価

Thanks so much to Janis

Thanks so much to Janis. My front door decided not to work around 11pm on a bank holiday when I arrived home. My key was stuck in the lock. When I rang they said around 40 minutes. He was here in 20 and sorted the problem straight away explaining everything as he went along and advised the different options. Highly recommend this company and Janis in particular.

2024年10月28日
自発的なレビュー

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