Lockstation レビュー 522

Lockstation からの回答

2026年5月22日

Hi there, thank you for your feedback.

We’re sorry to hear about your experience, however we’ve responded to every email we’ve received and requested your order number so we can locate your details and help resolve this properly. Unfortunately, we still haven’t been able to find any matching order in our system.

We absolutely want to help and are still happy to look into this for you as soon as we have the correct order information. Please reply to our emails with your order number or any relevant details and we’ll prioritise this for you.

– The Lockstation Team

Lockstation からの回答

2026年5月22日

Thank you for your 5-star review 😊 We’re delighted to hear you were happy with both our service and pricing 👍

We really appreciate your support and hope to serve you again in the future 🌟

– The Lockstation Team

Lockstation からの回答

2026年5月5日

Hi Martin,

Thank you for your feedback, and we’re really sorry to hear the key blanks were not correct for you.

We completely understand your frustration, especially where the front of the key looked correct from the illustration but the rear profile did not match your original key. We’re sorry there were not more images shown on the listing to make this clearer.

Most of our customers who purchase blank keys are locksmiths, key cutting shops, or trade customers who usually identify the correct blank from the key profile name. That said, we absolutely appreciate that this can be confusing if you are matching visually from the photos alone.

Please do get in touch with us directly and we’ll be more than happy to help resolve this for you. We offer returns, so we can arrange for the blanks to be returned and either issue a refund or help you find the correct part.

We would really appreciate the opportunity to put this right, as this could have been resolved very quickly had we been contacted before the review was left.

Kind regards,
The Lockstation Team

Lockstation からの回答

2026年5月22日

Thank you for your 5-star review 😊 We’re delighted to hear you were happy with both our service and pricing 👍

We really appreciate your support and hope to serve you again in the future 🌟

– The Lockstation Team

Lockstation からの回答

2026年4月25日

Hi,

We’re really sorry to read your review and that your experience with us was not what you expected.

We do offer email support, and we always aim to reply as quickly as possible. Regarding the live chat, we are not aware of any reported issues with it not accepting messages, but we will certainly look into this. We are also introducing WhatsApp support soon, as we know this is a preferred contact method for many customers.

Unfortunately, like many businesses, we can occasionally experience rare stock errors. When this happens, customers should be notified and given the option of either a refund or a lead time, depending on the item.

We are very sorry that on this occasion we did not meet your expectations, and we would like the opportunity to look into this properly. At the moment, we are unable to identify your order from the review, so please could you email us with your order number and we will investigate this further.

Kind regards,
Lockstation Team

Lockstation からの回答

2026年4月20日

Thanks so much for your amazing 5-star review! ⭐️😊
We’re thrilled to hear you’re pleased with your new locks and that they look fantastic 🔐✨

It’s great to know you found the website easy to use and our pricing competitive, and we’re especially glad our team could help with your questions and sort your return quickly 👍📦 (it happens to the best of us!)

We really appreciate your support and look forward to helping you again in the future! 🙌
– The Lockstation Team

Lockstation からの回答

2026年4月20日

Thanks so much for the fantastic 5-star review, Dean! ⭐️😊
We’re really glad to hear everything from ordering to delivery was quick and smooth, and that you’re happy with the quality of the door hinges 🔧🚪

We truly appreciate your support and look forward to helping you again in the future! 🙌
– The Lockstation Team

Lockstation からの回答

2026年4月10日

Thanks so much for your 5⭐ review, Ian! 😊

We’re really glad to hear your delivery arrived on time and that the product was exactly what you were looking for 👍🔒 It means a lot to us!

If you ever need anything else, the Lockstation team is always here to help 🚚💬

Lockstation からの回答

2026年4月9日

Hello John 😊

Thank you so much for your 4⭐ review — we really appreciate it!

Firstly, we’re very sorry that you weren’t able to reach us by phone 📞. We’ve been extremely busy following the bank holiday closure, but we’re doing our best to catch up.

I’ve checked your orders and can see that you placed two — one for a single lock and another for two locks 🔐. Everything has been delivered exactly as ordered.

If there’s anything else you need or if we can help further, please don’t hesitate to get in touch — we’re always happy to help 😊

Kind regards,
The Lockstation Team

Lockstation からの回答

2026年4月9日

Hi Richard 😊

Thank you so much for your 5⭐ review — we really appreciate your support!

We’re delighted to hear you’re happy with the product and that it arrived on time 🚚✨

If you ever need anything else, we’re always here to help!

Kind regards,
The Lockstation Team 🔐

Lockstation からの回答

2026年4月3日

Thank you so much for your lovely 4-star review, Maria! 😊
We really appreciate your understanding regarding the slight delay, and we’re glad to hear everything arrived as required 👍📦

Your feedback means a lot to us and helps us keep improving! 💙

Kind regards,
The Lockstation Team 🔐

Lockstation からの回答

2026年4月3日

Thank you for the fantastic 5-star review, Michael! ⭐️😊
We’re delighted to hear you’re happy with the quality of the product and the prompt delivery 🚚

Your support means a lot to us! 💙

Kind regards,
The Lockstation Team 🔐

Lockstation からの回答

2026年4月3日

Thank you for the great 5-star review, Alan! ⭐️😊
We’re so pleased to hear you’re happy with both our products and service 🙌

Your support really means a lot to us! 💙

Kind regards,
The Lockstation Team 🔐

Lockstation からの回答

2026年4月3日

Thank you for your fantastic 5-star review, Mr Williams! ⭐️😊
We’re delighted to hear you found our service very efficient ⚡️

We really appreciate your support! 💙

Kind regards,
The Lockstation Team 🔐

Lockstation からの回答

2026年4月3日

Thank you for the brilliant 5-star review, Mike! ⭐️😊
We’re really glad to hear your transaction was hassle-free and that you found a good price 💷👍

We truly appreciate your support! 💙

Kind regards,
The Lockstation Team 🔐

Lockstation からの回答

2026年3月16日

Hi Craig,

Thank you for the fantastic ⭐⭐⭐⭐⭐ review! We're really glad to hear you're happy with the next-day service and our range of products 🚚🔐

It's great to know Lockstation is proving to be a brilliant service for locksmiths — that’s exactly who we’re here to support! 🙌

We really appreciate you taking the time to share your feedback.

Kind regards,
Lockstation Team 🔐

Lockstation からの回答

2026年3月8日

Thank you for the great review, Dennis! 😊 We're really glad we could help you find the right escutcheon plates for your furniture locks, and it's fantastic to hear they worked out perfectly. 🔐 If you ever need anything else, feel free to drop by — we're always happy to help.

Kind regards,
Lockstation Team 🔑

Lockstation からの回答

2026年3月7日

Thank you for your lovely review! ⭐😊 We’re so pleased to hear the items were exactly what you were looking for and that the delivery updates were helpful 📦🚚. We really appreciate you taking the time to share your experience and hope to see you again soon!

Kind regards,
Lockstation Team 🔐