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Lockstation レビュヌ 522

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TrustScore 5段階評䟡の4

4.2

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5぀星のうち5の評䟡

Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... もっず芋る

5぀星のうち5の評䟡

Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once... もっず芋る

䌁業情報

  1. 䜏たいのサヌビス

さたざたな倖郚゜ヌスから提䟛された情報

Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.

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4.2

ほが満足

TrustScore 5段階評䟡の4

522件のレビュヌ

5぀星
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2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 70に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Data breach - stolen personal data

According to Malwarebytes, my personal data was stolen from this site during a data breach after I made a purchase.

2024幎12月4日
自発的なレビュヌ
Lockstation ロゎ

Lockstation からの回答

Dear Paul,

Thank you for sharing your concerns with us. We take data security very seriously and would like to clarify a few important points to reassure you.

Firstly, we ensure that all security patches are kept up to date and follow strict compliance with PCI DSS (Payment Card Industry Data Security Standards). This includes regular vulnerability scans to identify and address potential risks proactively.

Secondly, we do not store any card details on our systems. All transactions are processed securely through Stripe using an iframe integration, which means your payment details are never handled directly on our site. This adds an additional layer of security to protect your information.

If you have received an alert from Malwarebytes or any other service regarding a potential breach, we encourage you to contact our customer support team directly. We can investigate further and work with you to ensure your concerns are addressed thoroughly.

Your trust is important to us, and we are committed to maintaining the highest standards of security.

Kind regards,

Team Lockstation

5぀星のうち1の評䟡

I THOUGHT I ORDERED BLANKS FOR WINDOW

I THOUGHT I ORDERED BLANKS FOR WINDOW
HANDLES WHEN TAKEN OUT, BUT SENT THE WRONG PRODUCT. REFUND REFUSED. SO VERY DISAPOINTED IN THIS COMPANY

2024幎10月17日
自発的なレビュヌ
Lockstation ロゎ

Lockstation からの回答

Dear ACS Home Improvement,

Thank you for taking the time to leave a review.

We have thoroughly reviewed your order and the phone call you made to us. Based on our records, the part you ordered—a key blanking insert—was sent out correctly. This part is specifically designed to convert TSS window handles from locking to non-locking, which is clearly stated on the product page.

From the phone call recording, it seems the part you were looking for was actually a repair plate, not the key blanking insert you ordered.

If you'd like to return the items for a refund, you're welcome to open a return request. We will gladly process the refund, provided the items are returned in resellable condition and in their original packaging. A return was never refused; however, you requested a refund while retaining the goods, which we are unable to offer since the correct parts were delivered.

We appreciate your understanding and are here to assist you with the return if needed.

Kind regards
Kirsty

5぀星のうち5の評䟡

Recommended.

Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once cut open isn't returnable.
My measurements however were all good so I didn't need to return after all!
Also pleased delivery was with Royal Mail rather than useless Evri so I didn't have to search half the town for it.

2024幎9月24日
5぀星のうち1の評䟡

Poor service and backup after delivery issue

Poor service. Royal mail failed to deliver despite phonecalls to both Lockstation and Royal Mail, Mainly Royal Mails issue not Lockstation. But the 1 star is for charging for redelivery, or not refunding postage. When I said under the sales of goods act they should refund it, I am told they dont appreciate threats and have a zero tolerance policy. and evidently a zero customer service policy too. Waited for the product for 10 days, and they are not bothered so shall not be using again. Things go wrong and thats fine, its how we deal with those issues as companies that shows our true colours.
Congrats Lockstation on losing a sale, a future customer and getting this review, all over £4 postage.

2024幎9月20日
自発的なレビュヌ
5぀星のうち1の評䟡

I ordered a next day delivery and still waiting two weeks later

I ordered a next day delivery. I still have not received my order over two weeks later. The company has stopped responding to my emails. Update following their response, I can confirm that the order was not delivered on the ninth, the tracking currently shows it has been returned, by the couriers and I have not had any response to email sent since non arrival of goods.

2024幎9月17日
自発的なレビュヌ
Lockstation ロゎ

Lockstation からの回答

Hello,

Thank you for taking the time to leave a review.

We’ve responded to all of your emails on the same day they were received, so we’re unsure why you mentioned that we haven't responded.

According to the DPD tracking, we can see that the items were delivered on the 9th of September.

Kind regards,

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