I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... もっと見る
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Ordered a mermaid cake for my daughter’s birthday and it was delicious and moist. I also ordered two boxes of their mini cup cakes which are the perfect size for kids and they were devoured. Really gr... もっと見る
Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... もっと見る
It's my 2nd cake from them in a month. One gender reveal and a 60th. Both were beautiful, well made, ready when asked for. Great packaging to protect each cake as well. Communication excellent and ev... もっと見る
企業情報
Lola's - Ealing Broadway について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Unit 51, Broadway, W5 5JY, London, 英国
- 01908538798
4.6
優良
549件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The lady in Ealing was very helpful
The lady in Ealing was very helpful, the cake was delivered perfectly on time, the cake was super yummy and everyone enjoyed it very much.
Thank you Lola’s!!
2026年7月5日
Lovely vegan cake
Lovely vegan cake, couldn’t tell the difference with this and a non vegan! Well done..
2026年7月10日
Cupcakes were delicious
Cupcakes were delicious! Ready on time! Lovely as always! My only wish is they would bring back the s’more cupcakes. 😁
2026年6月28日
Not a lot of selection and not sure how…
Not a lot of selection and not sure how long cupcakes been out but were ok
2026年6月7日
Easy to order online
Easy to order online
Value for money
Freshly baked
Delicious, cake
I will always order again and again for any occasion
2026年6月11日
We always buy our children’s…
We always buy our children’s celebration cakes from Lola’s. They are always utterly delicious and look incredible. They are reasonably priced for what you get and it’s so easy to order and collect. 100% recommend
2026年5月15日
Pleasant shopping experience
2026年5月8日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Too much sugar
We ordered a unicorn cake for our child’s birthday, and while it looked beautiful, the taste was very disappointing. The cream on the outside was extremely sweet - way too much sugar. Neither the kids nor the adults could really enjoy eating it because it was overpoweringly sugary. Unfortunately, almost half of the cake ended up in the bin. For a birthday cake, appearance is important, but taste matters just as much. Sadly, this cake did not meet our expectations
2026年5月15日
Lola's - Ealing Broadway からの回答
Hello,
Thank you for taking the time to leave your feedback about your recent order with us.
I am sorry to hear that you found your cake to be too sweet and overpowering.
Our unicorn cake does come with both buttercream filling and buttercream frosting, which is the sweetest icing we offer, and we completely understand that some customers may find it too sweet and overpowering compared to cream cheese or mascarpone-based frostings.
We’re sorry to hear that this has affected your experience and expectations on this occasion, especially as presentation and flavour are equally important to us. Based on your preferences, we would highly recommend choosing our cream cheese or mascarpone frosted cakes for future orders, as these would be perfect for customers who prefer a lighter and less sweet flavour profile.
You can find these cakes here: https://www.lolas.co.uk/collections/cream-cheese-cakes and https://www.lolas.co.uk/collections/mascarpone-cakes.
If you would like to discuss your feedback with us any further please do not hesitate to contact us directly at hello@lolascupcakes.com.
Best wishes,
Mahir
Very straightforward to book and the…
Very straightforward to book and the cupcakes were delicious
2026年5月3日
Amazing cake
As always - it was beautiful, tasty, amazingly looking and gorgeous cake! Everyone loved it! Thank you so much, Lola’s Cupcakes!
2026年4月18日
Excellent and simple local pick up.
Excellent and simple local pick up.
We ordered the cookies and cream cake and it was absolutely delicious...light, tasty and not too sweet.
Also ordered the size for 14 people but easily could have fed 16-18.
Great experience!
2026年5月3日
birthday cake
The cake was excellent and enjoyed by all who shared it. It was easy to order and straightforward to collect from the shop. The cake was for my daughter's 40th birthday and she certainly apreciated it.
2026年5月1日
Great customer service. Absolutely delicious cake! Everyone loved it.
Great customer service.
Absolutely delicious cake! Everyone loved it.
2026年4月29日
Excellent Red Velvet birthday cake!!
2026年4月19日
I bought three cakes
I bought three cakes , two online and one from the store all around the same time of the day. The ones arrived from the online shop was dry and tasted as if it was a leftover cake , yet the one from the store was decent and actually tasted good.
2026年4月18日
自発的なレビュー
Lola's - Ealing Broadway からの回答
Hello Ali,
Thank you for taking the time to leave your feedback about your recent order with us.
We are really sorry to hear that your order didn’t meet expectations.
All of our cakes are freshly baked using high quality ingredients, so we are very sorry that your experience on this occasion didn’t reflect this.
If you would like to discuss your feedback further with our team, we would be happy to hear from you directly at hello@lolascupcakes.com.
Best wishes,
Deniza
The customer service I received in the…
The customer service I received in the Ealing branch was horrible there was a very rude blonde man that served me - did not smile, did not engage in any conversation and was frankly quite rude to me and used aggressive language.
2026年4月6日
Lola's - Ealing Broadway からの回答
Hi Anna,
Thank you for taking the time to leave your review.
I am very sorry to hear of your recent experience.
This does not sound like our usual high quality service here at Lola's and I am very sorry we let you down.
I will log this feedback by our stores manager and area manager to review.
Please reach out to us on hello@lolascucpakes.com if you have any more details to share and we can look into this further.
Please accept our sincerest apology.
Kind regards,
Shona
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