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Lola's - Lola's Bluewater レビュー 

893
•
TrustScore 5段階評価の4.5

4.7

ケーキ屋
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所在地

所在地を変更

Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB

•
+441322 385511

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Absolutely amazing dinosaur cake! 🦖🎂 It looked incredible and tasted just as good. Everyone loved it and it was perfect for my son’s birthday. Beautifully made and such lovely service too. Would def... もっと見る

5つ星のうち5の評価

I needed a carrot cake for a 70th birthday at short notice, all other local bakers let me down. I remembered lolas cupcakes delicious cakes and won't dissapoint. I did have to decorate it a bit to mak... もっと見る

5つ星のうち5の評価

Cake was delicious and good looking too, was delivered carefully. Loved the chocolate layering inside. Icing could be a bit less sweet and thick but Im not an expert so I leave that to the artist. Tha... もっと見る

5つ星のうち5の評価

I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on... もっと見る

企業情報

  1. ケーキ屋
  2. パン屋
  3. カップケーキ店
  4. オンライン食品注文サービス
  5. 持ち帰りサービス
  6. ウェディング ケーキ屋

Lola's - Lola's Bluewater について

当該企業による記述

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

当該企業による記述

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

連絡先

  • Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, 英国

  • +441322 385511

4.7

優良

TrustScore 5段階評価の4.5

893件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.7

すべてのレビュー

(893)

過去12か月のレビュー数: 5,676件

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5つ星のうち5の評価

Ordering online was easy and…

Ordering online was easy and availability from the following day. Cake arrived on time, staff were friendly at collection point. Cake was exactly as pictured and delicious. Highly recommend.

2026年4月25日
5つ星のうち5の評価

Red velvet

The red velvet is of excellent quality and fresh too. Always my go to for birthdays. My boys love it!
Also, good we receive some points, which can be used as money off out next purchase/order.

2026年4月3日
5つ星のうち2の評価

I ordered 12 cup cakes and was told…

I ordered 12 cup cakes and was told they woulc be boxed seperatly when I collected them they were in two boxes each with 6 cup cakes in This was completlley useless for my needs to give one to each guest at my get togetherfor my 80birthday The assistant offered me some boxes to put them in which I had to reluctantly except but you coulc not see the contence so basicly they could have come ftom any bakers very very disappointed shall not be shopping with you again feel like I was mislead and would NOT recommend to frinds and family

2026年3月19日
Lola's - Lola's Bluewater ロゴ

Lola's - Lola's Bluewater からの回答

Hello,

Thank you for taking time to share your feedback with us.

We’re really sorry for the miscommunication and the disappointment this caused—especially for such an important occasion.

When making a larger, we usually pack cupcakes into the closest size box to the number purchased, in this case this was the boxes of 6 as our largest box option.

We do sell individual boxes at £0.25 each, and these can be provided if requested at the time. We’re sorry this wasn’t clearly explained to you when you placed your order.

We understand how important presentation was for your celebration and regret that we didn’t meet your expectations on this occasion. Your comments will be shared with the team to help us improve our communication going forward.

If you'd like to discuss this further, please feel free to contact us directly at hello@lolascupcakes.com

I hope you have a lovely rest of your day!

Best wishes,

5つ星のうち1の評価

It seems like Lolas has changed their…

It seems like Lolas has changed their recipe for this cake, the colour is now different darker red and the taste doesn’t taste nice anymore as before. I know this because red velvet cake is all i buy from lolas. And the funny thing is my children and husband said the same thing as me.

2026年3月24日
Lola's - Lola's Bluewater ロゴ

Lola's - Lola's Bluewater からの回答

Dear Susan,

Thank you for your review, and I'm sorry you didn't enjoy the Red Velvet Cake.

You are not mistaken, we have recently 'upgraded' the Red Velvet to be made from ALL natural colours, and removed one of the Southampton 6 colours.

Virtually all red velvet cakes in stores across the 'globe' will be made with a red 'extract' which is not natural. Over the last few years we have been moving all our colours across, and red velvet was our biggest challenge.

We spent many months trying to perfect the colour, taste and texture profile. We've had good feedback thus far, and generally customers mention a more moist and 'wet' sponge (good) and we've not changed the cream cheese icing.

We've had a real challenge getting the cake to be as red as before. Wow, our team have battled with this ! As is typically the case, things that are often better for us, are often less bright, colourful and fun.

It is definitely slightly less red (not brown) those were the test batches, and we've achieved this using a beetroot colouring amongst some other clever recipe work.

I am sorry you and the family didn't enjoy the Red Velvet. This is actually the first flavour complaint we've received, and of course we are keeping our eyes and ears open to hearing how our customers react to the all natural change.

I hope you'll consider us for one of our other flavours in the future, and thank you to you and your family for your repeat custom.

Asher

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