The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... もっと見る
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... もっと見る
Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... もっと見る
企業情報
Lola's - Lola's Covent Garden について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
連絡先
14-18 Neal Street, WC2H 9LY, Covent Garden, 英国
- +44207 240 4249
4.7
優良
300件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing Birthday cake
I ordered my birthday cake online, the process was easy, smooth and clear. I could easily select the shop where I wanted the cake to be collected from and the day. The design was perfect and the taste amazing! Prices are also in line with most of the main bakeries or cake shops out there! A very positive experience!
2026年9月24日
Great!
Online ordering was very clear. Friendly and efficient service. Collection was smooth and easy.
2026年9月21日
My server was very kind and showed me…
My server was very kind and showed me how to access my free Lola's cupcake from joining the app online! It made my experience very pleasant as it was accompanied with a delicious Cookies and Creme cupcake.
2026年9月12日
A absolute must have!
A absolute must-have when that sweet tooth kicks in! These cupcakes are incredible, from the fluffy, airy sponge to the thick, flavoursome icing. They come in so many different styles and flavours—the tea time cupcake literally tastes like scones and tea! It’s amazing. You seriously need to set a shop up at Battersea Power Station!
2026年9月16日
Great and helpful team at the Covent…
Great and helpful team at the Covent Garden kiosk.
Removed a star as I had asked for a vegan cake, but it was unidentifiable, once put into the box(es) of 12 cakes, so the vegan was unable to eat it. Some better labelling might be useful?
2026年9月3日
Delicious Bento Cake!
Delicious Bento Cake!
I celebrated my birthday on a spontaneous family trip to London from Barcelona and found this lovely cake. I was able to personalise and order it online with just 48 hours’ notice. It was absolutely delicious, and the service was excellent — everything was ready right on time, with several convenient collection locations to choose from.
Highly recommended!
2026年8月29日
Gorgeous brownies highly recommend the…
Gorgeous brownies highly recommend the pistachio one the best I have ever tasted
2026年8月10日
Great customer service
I had a small issue with my purchase confirmation which was solved very promptly. In addition, I was notified on every step of the delivery process which, since I am several thousand miles away, was much appreciated.
2026年7月23日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Decent experience with good cupcakes
The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I ordered about two and a half dozen cupcakes, but she refused to give me an extra bag after I paid for the first two, insisting I pay again with another credit card because I didn't have cash. Her attitude made me question whether she was the right person to run the store.
2026年7月3日
Lola's - Lola's Covent Garden からの回答
Hello,
Thank you for taking the time to share your feedback with us.
I am very sorry that a part of your visit did not meet your expectations, especially regarding the interaction with one of our team members concerning the additional bag. Our aim is to always ensure our customers have an enjoyable experience when visiting us. Your feedback has been noted for our store management teams to review.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Excellent Cake and Service
I was extremely happy with my birthday cake! It was delicious, and the design and personalization were exactly as shown in the pictures. The attention to detail was excellent. The delivery was on time, and all the arrangements were handled perfectly. I would highly recommend them and will definitely order again!
2026年7月8日
Day in London
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was brilliant, very strong boxes, especially bringing them back home on a very busy train. Many thanks
2026年6月15日
Great service
Great service! Cupcakes are delicious and it’s so nice to find a shop everywhere you go! 😋
2026年6月5日
The muffins were extra ordinary in…
The muffins were extra ordinary in taste. Loved every bit.
2026年5月2日
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