Great and helpful team at the Covent Garden kiosk. Removed a star as I had asked for a vegan cake, but it was unidentifiable, once put into the box(es) of 12 cakes, so the vegan was unable to eat it... もっと見る
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レビュアーのコメントを見てみましょう
Delicious Bento Cake! I celebrated my birthday on a spontaneous family trip to London from Barcelona and found this lovely cake. I was able to personalise and order it online with just 48 hours’... もっと見る
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... もっと見る
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... もっと見る
企業情報
Lola's - Lola's Covent Garden について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
14-18 Neal Street, WC2H 9LY, Covent Garden, 英国
- +44207 240 4249
4.7
優良
295件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delicious!!!
I ordered a large vanilla birthday cake for our CEO and he (and us) couldn't have been happier. The sponge and icing were absolutely delicious!! We had so many comments on just how tasty the cake was and the CEO who has discerning tastes, said it was the best cake he had, had. Will be ordering again. Thank you!
2026年3月25日
Delicious as always!
Delicious as always! Will continue to choose Lola's for taste, quality and convenience. The most amazing cupcakes ever.
2026年3月5日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Great presentation, not abundance of flavour
Great presentation for 11 year old bday cake but quite tasteless (rainbow sponge, vanilla buttercream). Excellent customer service, packaging, click and collect service.
2026年2月19日
Lola's - Lola's Covent Garden からの回答
Hello Louise,
Thank you for taking the time to share your feedback with us regarding your most recent order.
I am happy to hear that you enjoyed the look of your cake and that the service from our end was up to our standards, but I am sorry to hear that your Ice Cream Cone Cake did not meet your expectations in terms of taste.
Our bakery is committed to using high-quality ingredients for all of our fresh-baked and handcrafted products to ensure the best experience.
Our cakes are prepared in batches, and we have not received any similar feedback from the same batch. However, please be assured that we will continue to monitor this closely.
We have been certain as well to pass your feedback on to the relevant teams for further review.
If you do wish to discuss this further, please feel free to email us at hello@lolascupcakes.com.
Best wishes,
Lovely Disney Elsa cake
Lovely Disney Elsa cake! The decoration was fab and even the princess tower was made of of white chocolate. Cake was definitely the highlight of the birthday!
2026年1月31日
The chocolate heaven cake was…
The chocolate heaven cake was delicious. They were very helpful when I went to order the cake and pick it up. Overall, delicious cakes and great service.
2026年1月17日
HEROES! Lola's Cupcakes Covent Garden
Lola's Cupcakes Covent Garden - Over and beyond and all with kindness and enthusiasm. We made an order of several cakes to be cut up into pieces and placed in our branded boxes. They even got allergen stickers printed for our boxes. Every request we had they came to with a range of solutions. Aniko & Anne-Marie - absolute heroes! Thank you both for all your hard work, we'll be back.
2026年1月19日
自発的なレビュー
Birthday cake
I've ordered a birthday cake for my colleague in the office. It was fantastic, she loved it. Beautiful presentation and very very tasty! Highly recommend!
2026年1月8日
A great experience
We ordered two cakes for a celebration party online. The communication was great including the day of collection. Everything went smoothly and the cakes looked and tasted delicious! A great experience with very friendly staff.
2026年1月5日
Horrible Birthday Reward
I went to Lola’s Cupcakes on my birthday to redeem my birthday reward, and the experience completely ruined the moment. The staff member questioned me several times about whether I had “other accounts,” asked for different emails and phone numbers, and made me feel like I was trying to cheat the system when this is the only account I have.
She also examined my ID for an unreasonably long time and then told me that I wouldn’t be able to redeem anything at any other locations because “they will know I’ve already collected it,” again implying I was doing something wrong. It was embarrassing, uncomfortable, and honestly quite insulting especially on my birthday.
A birthday reward should feel like a nice gesture, not like being interrogated. Very disappointed with how I was spoken to and the assumptions that were made. I then took this further with Lola’s customer service and the issue wasn’t addressed properly.
2025年12月22日
Lola's - Lola's Covent Garden からの回答
Hello Dabresha,
Thank you for taking your time to share this feedback with us.
We are very sorry to hear that the process of claiming the free cake offer, which was available ot all founding Love Club members to claim through the end of 2025, became a source of disappointment and stress for you on your birthday.
Sadly we have had some previous occasions where this Love Club offer has been taken advantage of so our teams do take great care to ensure eligibility requirements have been met before the offer can be issued.
I can see that my colleague did reply to your previous contact with us and that we have logged the details of this experience on directly with our store and area managers so we can review your visit and ensure any necessary retraining and support can be provided to the staff at this shop.
We are dedicated to ensuring that our stores are delivering on the highest levels of customer service and do apologise again for any disappointment caused by our team falling short of this standard on this occasion.
If you would like to discuss this further with our team we do encourage to get back in touch with us at hello@lolascupcakes.com.
Kind regards,
Delicious gluten free tiramisu cake
Delicious gluten free tiramisu cake. Such a treat as a coeliac to have the option aside a brownie/red velvet cake! And it was absolutely delicious, really moist and all guests inc non coeliacs said it was delicious. Thank you!
2025年12月21日
poor packing
product was great but the boxes were not packed with care. I was only shown one of the 3 and when I got home and opened the rest all of the cakes had topped over and lost their icing and decorations. This was very disappointing as I carried them with upmost care. Once I fixed and pushed them further in , when I next carried them they were fine so was clealry the shop not taking enough care in packing
2025年12月9日
Lola's - Lola's Covent Garden からの回答
Hello Deborah,
Thank you for taking your time to share your feedback regarding your recent order of our mini cupcakes for collection at one of our shops.
These orders are prepared at our central bakery and packed into the box you receive this in there.
Because of this, we take great care in packing these orders as they must be secure enough to ensure that they can safely arrive through the delivery process to the store for your collection.
We are sorry to hear that, after these cupcake were delivered to the shop and confirmed safe and in perfect condition at the shop and upon your collection, that these cupcakes later were unseated from their slots in the box and became damaged.
Due to the small size and these mini cupcakes and the weight of the icing on top, they can lift from the slots in the box if not handled flat and transported carefully.
I will be sure to pass your feedback on to the relevant teams to review further and understand if there is more we can do from our end to improve on this for the future.
If you would like to discuss your visit with our team directly, please do not hesitate to contact us directly at hello@lolascupcakes.com.
Kind regards,
Delicious cake
Delicious cake, definitely reorder again. Actually I went to Lola's yesterday and got 2 boxes of cupcakes.
2025年12月12日
Awesome service
Super easy to book the cake for collection in Covent Garden. Amazing taste for this Chocolate cake
2025年11月30日
the actual store to pick it up was a…
the actual store to pick it up was a little awkward, as they don't have an inside bit. It is literally on the street and it was super busy!
2025年11月29日
Product experience very good
Product experience very good, but more Merchandise should be available (Tote bag etc.)
2025年11月27日
Lovely Service!
Pleasant service, and the cake selection was varied. Helpful and easy, and a great team member for a Sunday morning!
2025年11月30日
Absolutely delicious
Absolutely delicious, personalisation was perfect. A big hit in the office.
2025年10月31日
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