The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... もっと見る
企業が回答しました
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... もっと見る
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... もっと見る
Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... もっと見る
当該企業による記述
当該企業による記述

Finest ingredients, passionate bakers, handcrafted cupcakes.

14-18 Neal Street, WC2H 9LY, Covent Garden, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It was a real delight to order a Red Velvet cake at Lola’s. The salesperson was very efficient and courteous. She also took her time to send me reminders and kept me posted about the status.
The cake was delectable- all the guests loved it and most importantly, my dearest daughter whose birthday we were celebrating.
Thank you so very much!
Cakes here are always great for any occasion! So tasty.
Always excellent customer service too!
I am always blown away the how easy and fast it is to order your cakes. Year after year we order for our special occasions and the quality never disappoints. The staff is always very friendly and kind when I pick up my order. 10/10
My only disappointment is,I saw some new flavours online that we couldn’t costumise to a smaller cake size, so we missed out on a flavour that we would have preferred and instead chose a different one. It’s a shame that some cakes can’t come in smaller sizes.
Always great service and yummy cupcakes highly recommend, looked after me well on site and packed everything nice for me to bring back to the office.
I ordered a cake for the first time from Lola's to be delivered at home and it was fantastic and arrived in time before Christmas day which was intended for my mum's special birthday. Highly recommend the vanilla sponge cake and most likely buy another later this year. I know there was a small hiccup with delivery and have fed this back
to Lola's but wanted to add that the cake was delivered same day and the delivery man was wonderful. Thank you for making my mum's day as she loved it.
Great cake. Disappointing pick up experience as rather brusque approach from lolas colleague. I did not have my phone with me and could not provide the order reference - i knew that i wouldnt have this and though it would be ok as the email I had been sent said that collection required "any one of order confirmation / ID card / credit/debit card used to make purchase". I had two of these so expected to be able to pick up cake with no fuss. Instead I received a disapproving lecture about how I must have the order ID. Eventually after describing aspects of the cake I was able to pick up.
If order ref is required in addition to one of the items from the list, this needs to be made clearer in the email. If not, then staff need to be made aware of what the email says is needed. Either way, a slightly friendlier approach may have encouraged me to use lolas again in future!

Lola's - Lola's Covent Garden からの回答
The cakes from Lola's always taste great. It was easy to order online and then collect in person. No waiting, it was ready to go. The cakes looked great and tasted delicious. Wish the black forest had a little more cherry in it but still good! I've also ordered their vegan cupcakes before and those were great, also.
Deliciously baked chocolate cake … we thought that it was abit on the small side at first for 8 servings, but seriously we could get more servings from the cake as it is very rich… but not too sickly rich . It was perfect in every way .
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