The cake was amazing. My step son's favourite and worth every penny. Delivery was fast, good communication and arrived beautifully boxed. Second time we have ordered this cake and it was just as amazi... もっと見る
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The quality remains as excellent and fresh as ever, and I have been a loyal customer of Lola's Cupcakes for many years. I recently purchased a birthday cake for my son's 15th birthday; he is a great f... もっと見る
The gluten-free cake was soft and moist and very chocolatey. Ordering online was not too hard and the collection was efficient.
The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... もっと見る
企業情報
Lola's - Lola's Selfridges Birmingham について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
連絡先
Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, 英国
- +44121 643 2004
4.5
優良
872件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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I went to lolas they couldn't find my…
I went to lolas they couldn't find my account. So annoying, standing around them not knowing what to do including manager. Plus the cupcakes are over rating, you could get better tasty cupcakes elsewhere. Taste not all that. Noting to wow for.
2026年1月19日
Lola's - Lola's Selfridges Birmingham からの回答
Hello,
Thank you for getting in touch with us today.
I'm sorry to hear that our store team had difficulty with verifying your Love Club account information and that you did not find cupcakes that you purchased in store to live up to our usual experience.
We are always seeking to delivery an experience that goes above and beyond in both our service and with our fresh baked hand crafted treats.
I will be sure to pass your feedback experience to the relevant teams at our shop and our bakery to review further.
If you would like to discuss your experience with us further, please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.
Kind regards,
Delicious Red Velvet Cake
This cake was amazing from the first bite to the last. Soft, moist, and flavorful without being overly sweet. Highly recommend!
2026年1月7日
Delicious
Amazing tasting cakes and excellent customer service from the store in Birmingham Selfridges, made sure to find a compromise when I wasn’t able to have a specific design of cake in advance of a birthday party (due to the gluten free baker only being able to design specific cakes)
2026年1月17日
Absolutely amazed at how this cake…
Absolutely amazed at how this cake turned out, tasted fantastic had nothing but compliments about it
2026年1月16日
Quick delivery and cake was just like…
Quick delivery and cake was just like the photos and tasty
2026年1月8日
Amazing brand
Amazing brand. I've ordered the exact same cake 4 years in a row for my birthday, and I've never been disappointed
2026年1月10日
Sickly sweet. Has the recipe changed?
Has the recipe changed? We used to get them quite often when we were living in London. However, we’ve not had them since 2023, when we moved to Manchester (no nearby stores). We recently bought a few from their Birmingham store and they were awfully and sickly sweet. Not a lot of taste other than very sugary.
2026年1月11日
自発的なレビュー
Lola's - Lola's Selfridges Birmingham からの回答
Hello,
Thank you for taking the time to leave us a review.
I am so sorry you found the item bought to be sickly sweet and not what you remembered from before.
We are always evolving and trying to make our recipes better, we will pass on your feedback about the sweetness.
If you prefer items to be less sweet we do recommend our cream cheese items as they need less sugar in their recipe.
I hope this helps and you might try us again.
Best wishes,
Alice
Delicious 😋
Another delicious cake from Lola’s (chocolate heaven) 😋 we have ordered from them for a few years now as they have a great range of cake’s full of flavour & look the part. My personal favourite has to be the Eton mess 🥰 and as for deliveries they have always been on time no issues. I would definitely recommend. Blessings
2026年1月9日
Amazinh gluten free cakes in England
Ahhh I love Lola's gluten free cupcakes..they are amazing specially cookies and creams ones..this time i tried carrot cake and that was soooo good too...I can have them every single day and never get tired of eating them..but have to be careful with weight too🥲
2026年1月8日
Great customer service
Great customer service - staff were really friendly and helpful and accommodating to my needs
2025年12月26日
Mouldy Cake
The cake we ordered had mould on the fruit, all the strawberries were mouldy and smelt terrible. Was very disappointed considering we ordered way in advance and collected on the day we ordered it for.
2025年12月20日
Lola's - Lola's Selfridges Birmingham からの回答
Hi Safia,
Thank you for taking the time to leave your review.
We are very sorry to hear the fruit on your cake had mould. This doesn't reflect our usual high quality and we understand your disappointment.
I want to reassure you we source our fruit daily from a local market for the best quality and freshness.
I can't see any correspondence on this from you so please email our team on hello@lolascupcakes.com and we can look into this further.
Kind regards,
Shona
My Gluten Free Cupcakes
I love LOLA'S GLUTEN FREE cakes, but, this time both cakes had after taste. And made me a little sick. This is why I gave 3*'s.
Being ceoliac, it was difficult to find good GF Cakes. And, now it looks like still difficult to find Gluten Free Cakes.
2025年12月29日
Lola's - Lola's Selfridges Birmingham からの回答
Hello,
Thank you for taking your time to share your feedback with us.
We are very sorry to hear that the Gluten Free cupcakes you purchased from us recently had a different taste from your usual experience.
We will be sure to pass this information on to the relevant teams to review further and to investigate if we can trace any other reports from the same batch to ensure that we can address if there were any issues or if there is anything we can do to improve on this experience for the future.
If you would like to discuss your experience with our team directly, please get in touch with us directly at hello@lolascupcakes.com.
Kind regards,
Always a great cake day with lolas
2025年12月21日
Amazing experience with this company
Amazing experience with this company. I was served by the lovely Penny in Selfridges at The Bullring. She went above and beyond to find me a suitable cake that I needed urgently the next day. Nothing was too much trouble for her and Penny herself was a delight. I will absolutely return the next time I need a cake, which by the way are delicious!
2025年12月29日
自発的なレビュー
Poppy and Sim was absolutely brilliant
Poppy and Sim was absolutely brilliant. Very happy with the customer service I received. Very bubbly and helpful. Definitely will be coming again. Thanks to both. Happy customer.
2025年12月29日
自発的なレビュー
The cakes are very good
The cakes are very good, well made and presented. The customer service at the Lola’s counter in Selfridges Birmingham wasn’t particularly friendly.
2025年12月9日
Lola's - Lola's Selfridges Birmingham からの回答
Hello Nick,
Thank you for sharing your feedback with us regarding your recent visit to our Birmingham Selfridges shop location.
Our team is committed to friendly and high quality customer service at all levels and we are sorry to hear that your experience at this shop fell short of those standards.
I will be sure to log this with the relevant stores and area managers to ensure that proper attention and retraining can be provided to the team to ensure that we can improve on this experience for the future.
If you would like to discuss your visit with our team directly, please do not hesitate to contact us directly at hello@lolascupcakes.com.
Kind regards,
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