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Lola's - Lola's Victoria レビュー 

323
•
TrustScore 5段階評価の4.5

4.6

ケーキ屋
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所在地

所在地を変更

Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB

•
+44207821 8080

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I ordered a selection of cupcakes for my daughter’s birthday as we only wanted a small cake, I was not disappointed. The cupcakes were absolutely delicious and so cute, they made a change from a cake... もっと見る

5つ星のうち5の評価

Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... もっと見る

5つ星のうち5の評価

Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... もっと見る

5つ星のうち5の評価

The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me. The gluten and... もっと見る

企業情報

  1. ケーキ屋
  2. ・
  3. ウェディング ケーキ屋
  4. オンライン食品注文サービス
  5. カップケーキ店
  6. パン屋
  7. 持ち帰りサービス

Lola's - Lola's Victoria について

当該企業による記述

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

当該企業による記述

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

連絡先

  • Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, 英国

  • +44207821 8080

4.6

優良

TrustScore 5段階評価の4.5

323件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.6

すべてのレビュー

(323)

過去12か月のレビュー数: 5,830件

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5つ星のうち4の評価

Such a tasty cake.

Such a tasty cake.

The process of ordering a cake was nice and easy and it was very delicious everyone loved it.
The staff were really nice and helpful when I went to collect the cake on my birthday.

2024年12月26日
5つ星のうち5の評価

Best service in Victoria!

I recently ordered from the Victoria Station Store for a client Visit in Lancaster! I was worried the cupcakes wouldn't arrive in proper condition. However, Maria, the store manager rearranged the order in different boxes ensuring the best possible result and making the experience stress free.

2024年12月13日
5つ星のうち1の評価

Didn’t arrive collect location

Didn’t arrive collect location; they told me it arrives in 45 min; still didn’t they send gift card etc but still i had to find another cake and drop it to my kids nursery; take a cab etc huge inconvienece

2024年11月6日
Lola's - Lola's Victoria ロゴ

Lola's - Lola's Victoria からの回答

Hello Deniz,

Thank you for getting in touch with us about your most recent order with us.

We apologise again for the inconvenience caused with this issue in our bakery that caused your order to be sent out later than booked.

Our team takes every possible effort in these rare occasions when something like this goes wrong to ensure that we can solve the issue.

We do apologise that our driver was late of the estimated arrival time we had then listed for you as they worked to get this order from our central bakery to the store location as quickly as possible.

Unfortunately traffic conditions had caused the driver to be approximately 5 minutes late of the time we had estimated over the phone and this was too late.

Our team continued to stay in contact and offered further for the driver to deliver directly to the venue for your celebration but this was unfortunately not possible to be received this way at that time, so we fully refunded your order and provided additional compensation.

We do apologise again for these issues and the inconvenience and disappointment that they caused and have been certain to fully investigate the issue and take steps into best assuring this does not reoccur.

Please do not hesitate to get back in touch with our team via email or over the phone if there is anything further we can do to assist at this time.

Best wishes,

Wesley

5つ星のうち5の評価

Lolas is great 🎂

A+ - Ordered red velvet birthday cake online 2 days before for my sister, she absolutely loved it. It tasted lovely, moist and delicious. The service was great at victoria, cake was ready for me to pick up, went early in the morning. Will definitely be ordering from Lola's again! Very happy 😊

2024年10月20日
5つ星のうち3の評価

We ordered a cake for my daughter’s…

We ordered a cake for my daughter’s 10th birthday and the handwritten message was awful! It was not at all like the beautifully scripted words on cupcakes we see in their stands but just so terribly written, that my daughter’s name appeared misspelt. I don’t know how this passed quality control and/or they could assign this role to someone who clearly cannot write with an icing tool. Whilst many of us would laugh this off, my ten year old didn’t find it so funny. They offered a gift voucher for this, but this only allows us to purchase cupcakes at a store.

2024年10月11日
Lola's - Lola's Victoria ロゴ

Lola's - Lola's Victoria からの回答

Hello May,

Thank you for taking the time to leave this review.

I am very sorry to hear that you were not happy with the personalisation on your order and I will pass this feedback onto our bakery to ensure we can improve for the future.

I am happy to hear that we were able to compensate you for this and If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

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