Lovely chocolate & raspberry cake, not too sweet and beautifully presented. Also tried the tiramisu cake which was very tasty.
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レビュアーのコメントを見てみましょう
Easy to navigate the website and place order. Collection was simple and the cake was both beautiful to look at and delicious! I'm really impressed .
Manoj at Victoria station was so helpful in choosing my nephew’s cake and gave 💯 customer service. 5 star for you Manoj. Lola’s cupcake is lucky to have you!
We ordered a cake for my daughter’s 10th birthday and the handwritten message was awful! It was not at all like the beautifully scripted words on cupcakes we see in their stands but just so terribly w... もっと見る
企業が回答しました
企業情報
Lola's - Lola's Victoria について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, 英国
- +44207821 8080
4.7
優良
315件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The cake is delectable
2024年12月3日
The order was complete and right
The order was complete and right. All my guests loved the vegan cupcakes.
2024年11月26日
Banoffee cake…
Banoffee was the best birthday cake EVER, definitely going to order it again. Beautifully presented.
2024年11月5日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Didn’t arrive collect location
Didn’t arrive collect location; they told me it arrives in 45 min; still didn’t they send gift card etc but still i had to find another cake and drop it to my kids nursery; take a cab etc huge inconvienece
2024年11月6日
Lola's - Lola's Victoria からの回答
Hello Deniz,
Thank you for getting in touch with us about your most recent order with us.
We apologise again for the inconvenience caused with this issue in our bakery that caused your order to be sent out later than booked.
Our team takes every possible effort in these rare occasions when something like this goes wrong to ensure that we can solve the issue.
We do apologise that our driver was late of the estimated arrival time we had then listed for you as they worked to get this order from our central bakery to the store location as quickly as possible.
Unfortunately traffic conditions had caused the driver to be approximately 5 minutes late of the time we had estimated over the phone and this was too late.
Our team continued to stay in contact and offered further for the driver to deliver directly to the venue for your celebration but this was unfortunately not possible to be received this way at that time, so we fully refunded your order and provided additional compensation.
We do apologise again for these issues and the inconvenience and disappointment that they caused and have been certain to fully investigate the issue and take steps into best assuring this does not reoccur.
Please do not hesitate to get back in touch with our team via email or over the phone if there is anything further we can do to assist at this time.
Best wishes,
Wesley
Great customer service and the cake was…
Great customer service and the cake was amazing !! Would 100% come back for more celebration cakes !!
2024年11月4日
Excellent customer service
Excellent customer service. Check in with me via email and text.
2024年11月2日
Lovely cake
The cake was great quality and the design was perfect. The speed of service and ease of collection was also very satisfactory.
2024年10月28日
Lolas is great 🎂
A+ - Ordered red velvet birthday cake online 2 days before for my sister, she absolutely loved it. It tasted lovely, moist and delicious. The service was great at victoria, cake was ready for me to pick up, went early in the morning. Will definitely be ordering from Lola's again! Very happy 😊
2024年10月20日
We ordered a cake for my daughter’s…
We ordered a cake for my daughter’s 10th birthday and the handwritten message was awful! It was not at all like the beautifully scripted words on cupcakes we see in their stands but just so terribly written, that my daughter’s name appeared misspelt. I don’t know how this passed quality control and/or they could assign this role to someone who clearly cannot write with an icing tool. Whilst many of us would laugh this off, my ten year old didn’t find it so funny. They offered a gift voucher for this, but this only allows us to purchase cupcakes at a store.
2024年10月11日
Lola's - Lola's Victoria からの回答
Hello May,
Thank you for taking the time to leave this review.
I am very sorry to hear that you were not happy with the personalisation on your order and I will pass this feedback onto our bakery to ensure we can improve for the future.
I am happy to hear that we were able to compensate you for this and If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Gorgeous cake experience and so pleased…
Gorgeous cake experience and so pleased with the cake to celebrate with friends.
2024年10月9日
Cupcake Selection
Bought a vegan and normal selection of cupcakes fir birthday celebration. Both were moist, tasty and enjoyed by all.
2024年9月17日
Really friendly service
Really friendly service. The staff was polite and helped me pick out my cupcakes and broke down the ingredients so I picked the right one.
2024年9月17日
The design of the cake was as in photos…
The design of the cake was as in photos and the taste was good, but you wrote wrongly the name of the birthday person even though the order was made online and the name in the order was written correctly. One of your team member even called to confirm the name and still wrote it wrongly and that was not the best surprise for the birthday boy and parents…
Please pay more attention next time as we didn’t get at least 5% discount or any apology’s…
2024年8月27日
Lola's - Lola's Victoria からの回答
Hi Andree,
Thank you for taking the time to leave this review.
I am very sorry to hear that sadly the personalisation on your order was incorrect.
This does not reflect our usual high quality here at Lola's and we are very sorry for the disappointment caused.
Please can you send us a photo of your cake to hello@lolascupcakes.com so that we can log this by our bakery manager to review and also so we can make this up to you.
We look forward to speaking with you soon.
Kind regards,
Shona
One of the best cakes I’ve ever tried
One of the best cakes I’ve ever tried! So fresh and delicious! Thank you Lola’s cupcakes now we know where we going to buy birthday cakes in the future for sure!
2024年8月25日
Perfect cakes, as always
The order experience and updates made things very easy. The carrot cake with personalised birthday message looked wonderful & the cake itself was absolutely delicious.
2024年8月20日
Great Customer Service
I was very happy with the service I received by the young girl at Lola’s Victoria Station. The cake was very nice but perhaps a little over priced
2024年8月13日
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