Cake was delicious but not like before red velvet was my top fav but now the taste become different compared to first time I taste Lola’s cake. Dislike your staff from Waterloo branch. She’s rude and... もっと見る
企業が回答しました
所在地
所在地を変更Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB
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レビュアーのコメントを見てみましょう
I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... もっと見る
The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... もっと見る
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... もっと見る
企業情報
Lola's - Lola's Waterloo について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, 英国
- +44203 318 1629
4.5
優良
195件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Birthday Surprise
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Train was delayed by 3 hours so i had to ring and let them know. Absolutely no probs, superb customer service (rang whilst on train) and picked up 1st thing following morning. Super Fresh ! Super Tasty ! 5***** Thanks Again Lolas.
2024年3月6日
Best cake in the world
Best cake in the world, whole family was fighting over it 🤣. Will need to get a large next time
2024年1月24日
Worth the money
Always use Lola’s cupcakes for birthday and celebration cakes. Made fresh and absolutely delicious.
2024年2月14日
Great quality birthday cake
Beautiful and delicious birthday cake. Very easy process to order and pick up. Great quality and service!
2024年2月13日
Fantastic
Fantastic. Lovely cake, have purchased before. So handy to be able to pick up from train station location. Service was excellent.
2024年2月7日
Would recommend and would definitely order again
Really smooth order and collection service, very helpful staff at pick-up, and - most crucially - my team absolutely loved the brownies I brought them!
2024年2月6日
Easy ordering service
Easy ordering service, great that I was able to change 2 days before pick up. Fabulous customer service at the pick up space. Last of all but not least the cakes were delicious, my team loved that we were given a little booklet of all the options it was a real talking point. I will definitely will be ordering again. For those that manage team events they are a great cake option.
2024年1月23日
Perfect small birthday cake
The berry cake we ordered a week in advance online was great and exactly what we wanted/hoped. Picking it up from Waterloo station was easy. Good communication too.
2024年1月13日
Red velvet cake
I order a red velvet cake for my bf bday and everyone loved it! There was nothing left after an hour!
2024年1月11日
Very good cakes!
Helpful and friendly staff.
Great choice, especially in the morning :-)
And the taste... no words to describe it!
2024年1月5日
Easy to order on line & select pick up…
Easy to order on line & select pick up destination.
Friendly staff
Thank you! X
2023年12月16日
Santa workshop cupcake order
Website easy to navigate with a great selection of products. I ordered the santa workshop small selection box for pick up at waterloo station. I received a reminder once the order was ready to collect which was extremely useful. The cupcakes were packaged well and were delicious 😋
2023年12月13日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The cake that was given as a birthday…
The cake that was given as a birthday treat was terrible. It was hard and stale.
2023年12月15日
Lola's - Lola's Waterloo からの回答
Hello,
Thank you for taking time to share your feedback.
I am so sorry you found your cake hard and stale and that you were disappointed on this occasion.
We do recommend our cakes are at their best for two days from purchase/collection and that they should be refrigerated when not being served.
It is also recommended that the cake is taken out of the fridge into the room temperature for at least 3 hours before serving so it can come back to the right temperature and softness.
If you wish to discuss this further please do get in touch with us at hello@lolascupcakes.com
Kind regards,
Marta
Taste not up to scratch
Cupcakes looked amazing but the taste didn’t quite match, sadly. They were a bit dry and the icing was way too sweet. The personalised printing was great though. I wouldn’t order again.
2023年11月30日
Lola's - Lola's Waterloo からの回答
Dear Victoria,
Thank you for taking time to write feedback.
I'm so sorry to hear that you found our cupcakes to be dry and too sweet.
Depending on how the cupcakes were stored, this can sometimes effect the taste and texture.
Our photo cupcakes do feature buttercream icing which is the sweetest of out options and can be too sweet for some.
I will be sure to pass your feedback across to the relevant teams to be reviewed.
If you would like to discuss this any further, please feel free to email us on hello@lolascupcakes.com.
Best wishes,
I bought six boxes of brownies and…
I bought six boxes of brownies and cupcakes for a birthday party. Everyone loved them, they looked amazing and delicious. Ordering online was easy and I like that I could pick what I want. Picking up was very smooth and everything was well packaged.
2023年11月22日
Friendly staff and a huge variety…
Friendly staff and a huge variety available. It was difficult choosing but I bet they are all delicious
2023年11月30日
amazing all around
Cake taste amazing, looked amazing and the customer service at the station where I collected the cake was amazing.
2023年11月10日
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