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Lola's - Lola's Waterloo レビュー 

195
•
TrustScore 5段階評価の4.5

4.5

ケーキ屋
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所在地

所在地を変更

Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB

•
+44203 318 1629

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Cake was delicious but not like before red velvet was my top fav but now the taste become different compared to first time I taste Lola’s cake. Dislike your staff from Waterloo branch. She’s rude and... もっと見る

企業が回答しました

5つ星のうち5の評価

I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... もっと見る

5つ星のうち5の評価

The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... もっと見る

5つ星のうち5の評価

Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... もっと見る

企業情報

  1. ケーキ屋
  2. パン屋
  3. カップケーキ店
  4. オンライン食品注文サービス
  5. 持ち帰りサービス
  6. ウェディング ケーキ屋

Lola's - Lola's Waterloo について

当該企業による記述

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

当該企業による記述

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

連絡先

  • Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, 英国

  • +44203 318 1629

4.5

優良

TrustScore 5段階評価の4.5

195件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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この企業のTrustpilot 利用方法

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4.5

すべてのレビュー

(195)

過去12か月のレビュー数: 6,149件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち2の評価

I ordered at the London Waterloo shop

I ordered at the London Waterloo shop. I need to call the shop 3 times to follow up with the order in 1 week and no follow up was done. Finally, I call the customer hotline. The staff in the customer hotline helped me to confirm the order. It is a very frustrating experience in ordering a cake at that shop.

2023年10月19日
Lola's - Lola's Waterloo ロゴ

Lola's - Lola's Waterloo からの回答

Hello,

Thank you for taking time to write your review.

I am so sorry to hear about your experience placing the order with us. We will pass your comments onto the store manager so they can discuss this situation with their team.
I am glad to hear that our colleagues at customer service were able to help.

If you would like to discuss this further, please email us at hello@lolascupcakes.co.uk

Kind regards,
Marta

5つ星のうち2の評価

Pistachio and Chocolate - not sure

I love Lola’s cupcakes and I buy them regularly however the most recent purchase (pistachio and chocolate) was disappointing.. I will stick to the traditional flavours.

2023年10月3日
Lola's - Lola's Waterloo ロゴ

Lola's - Lola's Waterloo からの回答

Hello,

Thank you for taking the time to give us your feedback.

I am sorry you were disappointed with the Pistachio and Chocolate cake.

I will be in touch via email shortly to discuss the matter further.

Kind regards,

Samina

5つ星のうち2の評価

Not as lovely as I remember

I usually love Lola's cupcakes and their celebration cakes but the 12 batch of assorted flavour cupcakes I bought wasn't as nice as they've been before, they were overly sweet, too much frosting and the cake was dry and lacking much flavour. Not worth the £30+ I spent. Disappointed.

2023年10月3日
Lola's - Lola's Waterloo ロゴ

Lola's - Lola's Waterloo からの回答

Hello Deborah,

Thank you for taking the time to give us your feedback.

I am sorry that you have been disappointed with your purchase of cupcakes on this occasion. We have not changed the recipe of the cupcakes recently. I will of course log your comments and pass this on to our bakery teams for review.

I will be in touch via email shortly to discuss the issue further.

Kind regards,

Samina

5つ星のうち1の評価

I would avoid this place as much as you…

I would avoid this place as much as you can there’s an employee named Yolanda there who is so rude and very unprofessional she had no customer services whatsoever

2023年9月19日
自発的なレビュー
Lola's - Lola's Waterloo ロゴ

Lola's - Lola's Waterloo からの回答

Hello,

Thank you for taking the time to give us your feedback. This does sound really quite unusual. We strive to always provide the best customer service experience to all our customers.

Please can you send us an email to hello@lolascupcakes.com detailing the issue and we shall be able to pass on the complaint to the store managers for review.

Kind regards,

Samina

5つ星のうち4の評価

Received text advising cake had been…

Received text advising cake had been delivered to pick up point. Sales assistants very cheerful and helpful. Cake was delicious and very pretty. Birthday girl was delighted.

2023年5月6日
Lola's - Lola's Waterloo ロゴ

Lola's - Lola's Waterloo からの回答

Hi Linda,

This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.

Our average response time is 1 hour , so you should hear from us very soon.

Thank you for your patience.

5つ星のうち5の評価

21st Birthday Disaster Averted

I ordered a 5" cake for collection, and when I arrived I didn't realise how small it was. A lovely lady named Mia helped me choose some delicious cupcakes to serve with my cake, and her recommendations were amazing! She was extremely friendly, and efficient, and I am so glad and thankful for her help in making my 21st Birthday memorable. Thank you Mia!!!

2023年4月26日

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