We had issues with a Mini Paceman, refused a refund, tried a CCJ that was ignored too, so we employed Bailiffs very reluctantly, but they were amazing, once the CCJ is issued you have to go down the b... もっと見る
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Had our Google review removed by mini London so adding it here. I was HORRIFIED to read reviews that echoed our experience. We were messed around for six weeks+, always a case of 'the car will... もっと見る
Thank you to Charles and the team for making the purchase of my lovely new mini completely seamless. The vehicle was available to collect in perfect time (in fact earlier then I had anticipated) and i... もっと見る
We took the car in as the boot would not open & Charles agreed to do a diagnostic and let us know the following day what the issue was. He didn’t communicate at all & when we contacted him he said he... もっと見る
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London Mini Specialist Based in West London.The WORLD'S most followed Independent Mini Specialist. WhatsApp 07494628686. Twitter/Instagram Londonmini1
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POSH COWBOY CAR DEALERS
My wife phoned this company and asked if the car advertised on autotrader was still for sale before travelling 2 hours to buy it.. when she arrived she was told a load of nonsense.. something about these models having a dodgy engine and therefore wouldn't sell it to her.. ??? She then drove another 2 hours back home..the dealer did however offer another mini. 6 years older and £300 more expensive? These dealers don't know their minis..they are just a posh bunch of conmen who don't know their.... from their elbows.. don't bother TRYING to buy a car from them..
Don’t trust a word he says you have been warned
I did originally leave a good review but after having the car serviced today and to be told someone had hammered the sump plug into place resulting in me having to replace the whole unit, and the filter old and worn, my mechanic said the engine had been butchered. The car I was told and as stated on my invoice had a full service by his “mini specialist” team at London mini before it left his site. Don’t trust a word he says.
Mini R52
Bought a car from here in Feb last year, wish we had looked at the reviews first.
The car was great looking but hid all sorts of issues. Within a week of getting it home issues started, very difficult dealing with Charles and trying to get a resolution. The car has been an absolute lemon, poorly looked after with so many issues. The exhaust was held on with cable ties! We have got rid, thank goodness. Do not buy a car from here without getting it properly checked and be careful of the price (none are displayed). Personally I would suggest avoiding at all costs
Full refund given towards exchange
I had bought a mini convertible from Charles in November 23 . I was feeling uncomfortable driving it as it was an old car and 2 door.. it had been a quick decision after having to scrap my beautiful BMW due to Ulez. However I went back this month and told Charles that this wasn’t the car I should have bought. He made no fuss and offered to exchange it for any other car I liked and gave me the full refund in exchange.
I’m very happy with my my newer Mini Cooper 5 door and just had to pay another £500 towards the exchange.
It’s a fantastic exchange.
AVOID CHARLES SINCLAIR
Would give ZERO if I could. DO NOT buy a car from CHARLES SINCLAIR at LONDON MINI HAMPTON. Do your research first, we purchased a car that broke down within 3 months, we had it towed back to Charles at our own expense where he did nothing with it for months and eventually the car had to be scrapped as it would've cost thousands to repair. An independent specialist inspected the car and informed us that the car should never have been sold in the first place.
There are many stories like ours, Charles has been operating like this for years.
If you want to buy a mini, I implore you to do it from somewhere else
The best place to buy a second hand Mini
I’ve already bought my second Mini from them and couldn’t be happier. Charles and Lynne are lovely people, he knows his cars by heart, he’s friendly, honest and reliable. You can tell they care about their cars and the people who buy them. I strongly recommend them to anyone interested in buying a Mini.
Called Charles at 5pm on a Friday…
Called Charles at 5pm on a Friday night- car was available and booked a viewing at 9am next morning
Drove 3hrs from Cardiff to be told he sold it at 7pm last night! Rubbish..
When I asked him would it be ready to drive away he told me all cars have a service and fresh mot after sale- obviously this one didn’t
All the cars were tired and tatty- lots look like they’ve been there years!
My daughters first car …
My daughter bought her first car from this man Charles. Very nice and helpful on the day but on the day to pick it up which was delayed it had to be delivered in the end as he kept trying to fob the car off not being fully serviced. 4 days in it broke down this is when his true nature came out. Arrogant rude and lied about conversations had even though there were multiple witnesses. She managed to get a full refund and looking at other reviews I think she was lucky. Stay well clear he sold an overpriced car that was still in the name of the previous owner. Extremely dodgy.
My wife was selling her Mini Cooper S…
My wife was selling her Mini Cooper S to this clown, (Charles, if that's his real name) turned out to be an arrogant dictating bully, I told her to report him to ebay and we cancelled the sale.
Untrustworthy
I was selling my low mileage mini on EBay had an offer from Charles London Mini centre.
He agreed the buy it now price and bought the car. Since then he never returned any of my communications never paid for the car. Looking at the reviews I can see he is a totally untrustworthy person.
Based on my experience and other reviews I suggest it would be unwise to buy a car or sell a car to him.
I purchased my Mini Cooper S from…
I purchased my Mini Cooper S from Charles at London Mini, nothing was to much trouble. On inspection he found the clutch was about to go and replaced it with no additional cost to me and the car came to me mechanically sound. He would not let me have the car until he was happy with it. I collected the car and it now steals the show at many Mini shows being a JCW version. I would absolutely recommend London Mini from the experience I have had he is a Mini enthusiast as well as a business - not sure where some of the reviews on here have been to but definitely not the London Mini I dealt with
They said they would contact me with a…
They said they would contact me with a list of vehicles in my budget and I called a couple of times. It’s been a month they never got back to me. Lazy.
Do not buy anything from this cowboy!
Do not buy anything from this cowboy! We bought a mini for our daughters 18th. The next day the electrics on the dashboard didn't work, so you couldn't see the indicators etc, we contacted them straight away as we had a 3 month warranty. The response just give the car back. My response, no just fix the car. He then went on radio silence, and not responding to emails. We have ended up paying over a thousand pounds to rectify the electrics, the radiator which already had radseal in it, the thermostat, the wheel bearings and the list goes on. We will be taking him to court and have made other organizations aware of this business!
Still no car 3 years later he has 3…
Still no car 3 years later he has 3 grand of our money.
Anyone fancy a trip to his business?
I see his changed his name to Charles aswell as company name and logo his name was Tim and stolen from us too. Legally bailiffs can't do anything about a name change so I'll take some people up there and get it back my self
Avoid….professional serial con man
Like all of the other reviews, I put down a deposit in a mini, I was told that it needed a new mot put on it and it would be ready in a week or so, weeks passed with no updates so I called Charles to be told that he needed to get parts in to get it through its mot, again weeks passed without any update so I called again, Charles said that everything was done and the mini would be delivered to me in a few days.
Delivery day arrived, the agreed time came and went, no show of the car, hours later I got a call from Charles to say the mini was no longer available and he would give me a refund, no apologies what so ever.
I was gutted, I wasted so much time putting trust in this con man, I also wasted money buying accessories for the mini.
I have now got a beautiful mini park lane from a private seller……love my mini.
Stay away! Worst experience ever!
Do whatever you can to stay away from this place!! Charles (the owner) is dishonest and have never once kept his word. I wish I did my research better so if you read this avoid this place.
I bought the car and it needed to go back to him three times but it was never prioritized and never did he keep a timeline. Once he gets your money he doesn't care anymore. Last time car went in he wanted to get paid even though all should been part of the warranty. Find another dealership - you do not want to deal with Charles.
Wish I could give 1 star
Wish I could give 1 star! Customer service via text started off very poor, questions not answered and basic information provided. Called to ensure we could see the car. Turned up after an hour+ drive to find the car had just been sold. Was talked over with aggression when we reacted to this waste of time and given the excuse that they have customers all over the place. Tried to sell us another car. We walked away. I was told before showing up that I could not take the car away with me as the car has a new MOT out on yet we couldn't see the car we went to see. All looks very bogus!
Would i buy here, NO
Charles is his name the owner, but on gumtree the name is 'mark' very confusing.
he is awfully polite, yet in my opinion thats just a front. to reel you in.
he obfuscates consistently.
he doesnt advertise the sale price / car registration /
why ?
the sale price depends on whom turns up, if its a lone woman like me, the price is high, if its my brother, its 300.00 lower! same car.!
i have read countless reviews of this company, and all are bad.
he puts up an outdated ebay reviews photo on his adverts, ALL the cars have the number plates convinently out of picture.
the review photo from ebay once examined , is one year old, none of the cars on his ebay are sold recently. please check the ebay sale dates!
the last car he sold on ebay was 12 months ago.
the positive reviews he puts on ebay are as a ' buyer'
so its for things he has bought NOT sold.
all the calls are not returned.
my son has sent 5 emails, / 3 calls /
my brother has called 6 times none returned.
when you try to confront him about his inconsistences in an advert, guess what his line is ?
' sorry that car is sold '
NONE of his cars have the registration in ANY photo.
NONE of his cars have prices !
he isnt a member of the FCA financial conduct authority.
if you buy a car from this chap Charles, use your credit card, if there is a problem, claim your money back on a section 75.
never buy with cash ! never!
only every buy with credit card or visa. then, your covered.
would we buy from Charles?
NO.
Please avoid this place
Please avoid this place! I bought a car in April (it took me over a month to receive it at first, because he’s “so busy” and is working on it). It breaks down a couple weeks later and they take it in to fix it. Maybe a month or so later it breaks down again (same problem), and they take it in to fix it again. In early November the engine oil light comes on, so we park the car and call them. They say they don’t have time to take it in until Jan 3rd. You would think they should prioritise it since it’s the third time it broke down and two of those times it was the same problem, so obviously they didn’t fix it right. It’s now Jan 6th and we took the car down there ourselves on Jan 2nd so he could start working on it straight away. We go there two days later to check if he’s started working on it, and he says he checked it and that it was just the sensor that was bugging, but that he needed to test drive it before to be sure, and that he’d call later in the afternoon. He obviously doesn’t call back so we call back, and he said he didn’t have time to drive it so he would do it first thing in the morning the next day. It’s the next day now and he said he took it for a drive and that he just needed to check it again to make sure it’s fine and that he’ll call in the next hour. Two hours later we call him because he obviously didn’t call back. He says he found something wrong and that he’ll be in touch tomorrow. One could think he’d have found this problem when checking it the first time two days ago? He just keeps wasting our time and lies. Save your time and go somewhere else!! Hopefully he fixes it this time so I can get it back, as I have my driving test in 1 month and haven’t been able to drive the car since early November. We tried telling him that he either fixes it or buys it back from us for the same price, but he said he’d fix it. I don’t know how much I trust him now that he’s supposedly “fixed it” twice already but it still isn’t right
ZERO STARTS
Wish there was an option for zero stars. Charles is an absolute con man - don’t fall for it. You’ll be screwed over by this waste of space. Whatever he’s trading as, Londonmini, Sinclair Cars etc just avoid at all costs. I bought a mini from him and paid a deposit, he said he’d put it through a service and fix anything in the price I’d paid, I’d get the car in 2 weeks. After 2 weeks I’d heard nothing from him so messaged him and he gave a bunch of excuses. Another week, more excuses, he told me that it was in the service department and would be ready in 2 days… SIX WEEKS later I had enough and went to the garage. The car was sat in exactly the same spot covered in cobwebs and dirt and hadn’t moved. He reluctantly gave me a refund but no apology, no reasoning just a dirty attitude. How he’s still running this business I have no idea! DO NOT BUY FROM HIM!
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