Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... もっと見る
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レビュアーのコメントを見てみましょう
Quality stone from a quality stone company, the website makes the whole experience seamless, but equally, knowledgeable support from the London Stone team if required. Jennie and Ellie are amazing, al... もっと見る
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After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... もっと見る
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Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy. Customers job was tricky access, the driver was great and made our lives a... もっと見る
企業が回答しました
企業情報
当該企業による記述
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
当該企業による記述
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
連絡先
Sutton Lane, SL3 8AH, Slough, 英国
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4.6
優良
3755件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
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Corten steel planters.
I ordered two corten steel planters via the website they were priced well and were delivered on time and when expected. Now looking great in my garden.
2025年10月28日
London Stone からの回答
Hi Martyn
Thank you for your feedback and 5-star review.
We’re pleased the planters arrived on time and are looking great in your garden. Let us know if you need anything else!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Had just what I needed.
Had just what I needed.
Helpful chap at the store gave me free samples.
2025年11月17日
London Stone からの回答
Hi Muazam
Thank you for your feedback and 5-star review.
We’re glad the team could help and that the samples were useful. Please get in touch if we can help further.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very easy purchase and collection of…
Very easy purchase and collection of just a few paving edging stones from the Langley distribution centre. Big car park and the staff brought the stones to the car on a forklift. Good selection and good quality too
2025年11月29日
自発的なレビュー
London Stone からの回答
Hi Neil
Thank you for your feedback and 5-star review.
We’re pleased collection was easy and that the team were able to load everything safely for you.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Helpful and responsive staff
2025年11月14日
London Stone からの回答
Dear David,
Thank you for the review.
We’re glad to hear everything went well with your order. Please let us know how we can make your next experience a 5-star one – we’d love to assist you again in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Preston,
Thanks for the great review.
Really pleased to hear you’re getting reliable delivery times and finding the product range useful for your projects.
We appreciate you choosing London Stone and are always here if you need anything.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
High standards and flawless delivery.
High standards and flawless delivery.
I’m impressed by the consistency and quality London Stone delivers. The team is knowledgeable, responsive, and genuinely helpful. Materials were well-packaged and matched the description perfectly. A trustworthy company.
2025年11月6日
London Stone からの回答
Hi Rafal,
Thank you for the fantastic review.
It’s great to hear that the consistency, packaging and quality all hit the mark for you. Our showroom and service teams will be delighted. We really appreciate you choosing London Stone and look forward to helping with your next project.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service as usual
Excellent service as usual. Problem with product was rectified extremely promptly.
2025年11月7日
London Stone からの回答
Hi Joe,
Thanks for the 5 stars.
We’re pleased we could get the issue sorted quickly for you, that’s exactly the standard we aim for.
Always good working with you guys. If you need anything else, just let us know.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Thank you for the 5-star review. Really pleased to hear you’re happy with the materials.
Appreciate you choosing London Stone, and we’re here if you need anything on the next job.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Lovely porcelain but not enough grout
Lovely porcelain, but the free grout and slurry offer only sent about half the grout we needed so an extra cost I wasn't expecting, and my last delivery was a day and a half late which put us back on the job.
2025年11月5日
London Stone からの回答
Hi Joanne,
Thank you for your feedback, and I’m really pleased to hear you were happy with the porcelain itself.
I’m sorry to hear you ran short on grout and that your last delivery arrived later than expected, I appreciate how frustrating that is when you’re in the middle of a job.
On the grout, our free-grout offer is based on the recommended minimum joint width for porcelain, which is 5mm. From your order quantity, the allowance we sent should have covered the area when installed at that minimum width. I spoke with you today and understand you’re confident the joints were 5mm, so I’d be more than happy to take a look at any photos you can share. That will help us understand what happened and make sure you’re properly supported.
Regarding the delayed delivery, I apologise for the inconvenience caused. I’ve fed this back to our team so we can prevent a repeat.
Please feel free to get in touch with me directly, I’ll do everything I can to help.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Jack,
Thanks for taking the time to leave a review.
Great to hear you had a good experience and received the service you needed. We appreciate the support.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service and very quick…
Great service and very quick turnaround. Stuff from the pickup counter depot in Sutton Lane very quick and professional
2025年11月4日
London Stone からの回答
Hi Danny,
Thank you for the great feedback.
Really pleased the team looked after you and got you turned around quickly. We appreciate you choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great customer service
Jason and Marc were extremely helpful giving me advice for what was a relatively minor order.
2025年11月3日
London Stone からの回答
Hi,
Thank you for the 5-star review.
I’m pleased to hear Jason and Marc were able to offer helpful advice, even on a smaller order... every project matters to us!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Nick,
Thank you for the 5-star review.
It’s great to hear you had a very good experience with us and that you found the team helpful and liked our products!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great customer service
2025年10月28日
London Stone からの回答
Hi Dan,
Thank you for the 5-star review.
We really appreciate your feedback and are delighted to hear that the customer service hit the mark for you.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
No guarantees just because Contractors are on London website
We had our patio done last year with London Stone.
The contractor on their website says they offer a 3 year workmanship guarantee but sadly this simply is untrue.
We have asked London Stone about Page Landscapes, who refuse to return over any of our subsidence issues, despite an Expert Witness Report for court proceedings.
London Stone are clear that they will not act in any resolution capacity and yet are happy to keep the contractor on their site, supplying this mis-information.
Very disappointing but hopefully a word of warning for those looking for a contractor.
Thank you London Stone for your reply.
I had read your disclaimer on your website and so completely understand your position with installers/contractors that advertise on your site.
Of course, we’re very happy with your product.
It just feels important that customers realise where your website may display information that is untrue, there is no better protection or reliability than simply searching on a tradesman website such as Checkatrade. In fact, they have been brilliant in helping us over Page Landscapes.
Thank you again for your reply.
2024年11月15日
自発的なレビュー
London Stone からの回答
Good Afternoon Michael,
Thank you very much for the order that you placed with us in the past.
I would like to start by saying that as we are a product supply company only, there would not be any guarantees offered from us that can be attributed to the installation of the goods purchased from London Stone.
Your landscaper, Page Landscapes, have no affiliation with London Stone other than that they buy our products. We are, and have always been, a supply only company and we do not recommend or promote any landscapers to install those products, this is due to the fact that we have no way of auditing or vetting any of the trade companies that buy from us.
If you came across Page Landscapes via our “Find a landscaper” section of our website, it does clearly state on that page the following – “London Stone takes no responsibility or liability for work carried out by contractors or designers who are registered for this scheme. We would always advise that you seek more than one quotation before entering into a contract with a contractor or designer and we would also strongly recommend seeking references and if possible viewing a designer/contractor's previous work. Do not embark on any project unless you have received a written quotation.” Here is the same link this can be found under - https://www.londonstone.co.uk/find-landscapers-and-garden-designers/
The “Find a landscaper” section of our website is to help customers find the closest landscapers, garden designers and garden maintenance companies to their address, this would provide information such as the contact details and materials experience for those companies to help the customer make an informed decision from contacting those companies themselves.
We would always be here to help our customers with any issues or advice needed in relation to an issue with our products but when it is related to questions raised about the installation, this is when London Stone would not be able to become involved on specific site advice. Any information we give in regards to installation is based on the British Standards and best practice in relation to our products and does not include information regarding specific site conditions (as we do not offer installation these would be unknown to us).
You have however, already involved an expert witness which is what we would also recommend to do if you came to us for any advice on this matter.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
These guys are amazing
These guys are amazing, nothing is ever too much trouble for them and they get back to you within a few minutes. Always polite and friendly :-) You won't regret using their services!
2025年4月30日
London Stone からの回答
Hi Sharon,
Thank you for the 5-star review.
Your kind words mean a lot to the team. We’re thrilled to hear that you consistently receive quick, friendly support and that nothing is ever too much trouble.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great product, great communication. Would definitely recommend and use again.
North London showroom is great for showcasing the range of products , and the staff are really helpful, giving guidance on stock availability, delivery etc. Booking delivery was easy and there was plenty of flexibility around dates. We got text notification of a 1 hr delivery slot and the delivery arrived as scheduled with no breakage. Finally, the product is great! After a long stressful building project it was a delight to do business with London Stone.
2025年10月23日
London Stone からの回答
Hi Kim,
Thank you for the 5-star review.
It’s brilliant to hear how happy you were with your experience at our North London showroom and the smooth delivery process. We’re delighted the product met your expectations after such a big project.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Ardian,
Thank you for the 5-star review.
We’re really pleased you were happy with the service received and appreciate you taking the time to share your feedback.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Ordered a lot of pedestals which was…
Ordered a lot of pedestals which was stocked over several of their branches, these was all collated and delivered in the time frame they stated and promised.
will deal with again
2025年10月24日
London Stone からの回答
Hi Paul,
Thank you for the 5-star review.
It’s great to hear everything arrived as promised and that the coordination across our branches went smoothly. We look forward to working with you again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great range on the website
Great range on the website, easy to add samples to the basket, and to have them sent to the client for immediate approval.
2025年10月23日
London Stone からの回答
Hi Kate,
Thank you for the 5-star review.
It’s great to hear you found the website easy to use and that the sample process worked well for you. If you need anything else as your project moves forward, we’re always here to help.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
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