Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection. A very professional company and we are del... もっと見る
Quality stone from a quality stone company, the website makes the whole experience seamless, but equally, knowledgeable support from the London Stone team if required. Jennie and Ellie are amazing, al... もっと見る
企業が回答しました
After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
当該企業による記述
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
連絡先
Sutton Lane, SL3 8AH, Slough, 英国
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4.6
優良
3756件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great range on the website
Great range on the website, easy to add samples to the basket, and to have them sent to the client for immediate approval.
2025年10月23日
London Stone からの回答
Hi Kate,
Thank you for the 5-star review.
It’s great to hear you found the website easy to use and that the sample process worked well for you. If you need anything else as your project moves forward, we’re always here to help.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
An ode to Jamie Norris. …
I’ve been a regular customer of London stone for probably approaching 10 years. This is where everyone now thinks…. What’s gone wrong!!! Well absolutely nothing. After today I feel the need to not only praise London stone for their superb range of stone and great service but I have to single out a certain person. Mr Jamie Norris.
Today he met me on site to finalise a large complex job we have been pricing for a few weeks now. It involves 180 linear metres of 30mm bullnose steps around 200m2 of limestone ,porcelain on pedestals on the balcony that’s just part one. Jamie took time out to meet me on my second visit to measure up along side me and look at any possible curve balls.
He and his team then sent the costings over and beat another nationwide company by 25%. This mainly was due to Jamie recommending we use their off the shelf 900x500 30mm bullnose slabs hence saving a huge amount on fabrication. We have 6 metre half circular feature with 6 steps which need to made. Again Jamie assessed the proposed feature and taken the pressure off me by getting the fabrication/ templating team to work out the exact dimensions curvatures etc.
Today again with his nothing is ever a problem Rich attitude he brought over a sample Dijon 900x600mm slab as well as a 900x500mm 30mm bullnose step. We met the client and the owner of the building company which have already created a beautiful house and talked though all the different aspects of the project. His relaxed honest approach to talking to the client and house builder is a joy to be a part of. His passion and knowledge and general lovely demeanour is just a breath of fresh air in a world where these days everyone just wants a hard sell. The man is an absolute credit to London stone and I really hope he’s appreciated by them as much as me.
To round the story up with all the costings submitted and a superb meeting the client has full confidence and accepted our quotation within 2 hours of our meeting
So Jamie a huge thank you from us at R J Francis Landscapes Id love to know how many thousands of metres we’ve laid of you’re products but you’ve only ever been my key man and here’s to many many thousands more.
Massive thanks to London stone and mainly Jamie for his consistent hard work.
Richard
RJ Francis.
2025年11月5日
自発的なレビュー
London Stone からの回答
Hi Richard,
Thank you for the incredible 5-star review.
It’s fantastic to hear how well Jamie has supported you over the years and especially on your most recent project.
We really appreciate the detail you’ve shared, it's great to see how his knowledge, honesty and problem-solving have made such a difference.
Your feedback means a lot to the whole team, and I’ll make sure Jamie sees your comments. We’re grateful for your continued trust in London Stone and look forward to working with you on many more projects!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Always great service
2025年10月22日
London Stone からの回答
Hi Chris,
Thank you for the 5-star review.
It’s great to hear you consistently receive a great service from us. If there’s anything you need on future projects, we’re always here to help.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Mel,
Thank you for the 5-star review. Great to hear you’re pleased with both the product and the level of service from our Kent team.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Efficient and good quality.
2025年10月17日
London Stone からの回答
Hi Jed,
Thanks for the 5-star review. Delighted to hear you were happy with the efficiency and quality of our service and products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Was able order matching paving to…
Was able to order matching paving to extend our existing patio that was 10 years old from stock.
Delivered to our address in 2 working days.
Hazel was very helpful and handled my initial enquiries, subsequent order and delivery
Tracking app was great on the day of delivery.
2025年10月17日
London Stone からの回答
Hi Adrian,
Thank you for the great 5-star review. Really pleased Hazel was able to assist and that everything went smoothly with your order and delivery.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service
Excellent service. Very helpful when I called to amend an order. Good communication regarding delivery and products are good quality.
2025年10月16日
London Stone からの回答
Hi Patrick,
Thanks for the 5-star review. Great to know our team were helpful with your order changes and that everything arrived as expected.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Perfect pavers
The showroom staff were excellent in explaining what I needed and were very patient. The pavers are beautiful and were delivered promptly and with clear communication
2025年10月16日
London Stone からの回答
Hi Alison,
Thank you for the lovely 5-star review. Wonderful to hear our showroom team were so helpful and that you’re delighted with your new pavers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Your staff were very helpful and nice
Your staff were very helpful and nice. They were happy to open pallets and help us choose the colours we needed.
2025年10月15日
London Stone からの回答
Hi Nigel,
Thanks for the 5-star review. Great to hear the North London team were helpful in assisting you with your colour selection.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Quick and easy to order with convenient…
Quick and easy to order with convenient opening times. Staff helped me load my vehicle.
2025年10月11日
London Stone からの回答
Hi John,
Thank you for the 5-star review.
Great to hear you found ordering straightforward and appreciated the help from our team when loading up - let us know if we can ever help again!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Good people to deal with.
Helpful, informed and no hard-sell (which is of course the best way to sell!). Also helpful with my follow up qns. Thanks Krish and team.
2025年10月14日
London Stone からの回答
Hi Angus,
Thank you for the great review.
Really pleased to hear Krish and the team looked after you, and we’ll make sure your feedback is passed on to them.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The way my request was delt with and…
The way my request was delt with and the way your team is helping with info and time taking with new customer to understand their demands. Good work!
2025年10月14日
London Stone からの回答
Hi Nicoale,
Thanks for the 5-star review.
It’s great to hear our team took the time to understand your needs and made sure everything went smoothly.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
A big thank you to the sales team at…
A big thank you to the sales team at Langley, they are always extremely helpful
2025年10月11日
London Stone からの回答
Hi Thomas,
Thank you for the 5-star review.
Great to hear the Langley sales team continue to give such helpful service - we really appreciate your kind words!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Peter,
Thank you for the 5-star review.
Pleased to hear you were happy with both the price and delivery speed.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great product and impressive customer service
I really like the product, one tile arrived damaged on a corner and customer service was excellent. They organised a replacement straight away and it was delivered as promised in time for my project to be finished on time. Very good service.
2025年10月10日
London Stone からの回答
Hi,
Thanks for the great feedback and 5-star review.
Sorry one tile arrived damaged, but I’m glad the replacement was sorted quickly and didn’t hold up your project.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Their samples a great start of the experience!
The samples received are beautifully packed. The TM stone looks amazing.
2025年10月7日
London Stone からの回答
Hi Fleur,
Thank you for the lovely 5-star review.
Really glad you liked the samples and how they came, and that the product has made such a good first impression.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Always a great service from nick and…
Always a great service from nick and the bristol branch, quick easy and 100% reliable every time!
2025年10月3日
London Stone からの回答
Hi,
Thanks for the 5-star review.
Great to hear Nick and the Bristol team are consistently providing the reliable service you’ve come to expect.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Good afternoon Joanna,
My sincerest apologies for the issue you have had receiving your samples.
I am aware that you have had a discussion with Alin today and he has organised a replacement order to be delivered to you for Monday.
Please do let us know if there is any further issues with receiving these samples or if you have any further questions or queries about the materials.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Just starting laying the klanda grey…
Just starting laying the klanda grey porcelain paving. The quality is outstanding. Super happy with the purchase with a happy customer to suit.
Thank you London stone.
2025年10月9日
London Stone からの回答
Hi David,
Thank you for the 5-star review.
Great to hear you’re pleased with your porcelain and that it’s looking great already! We hope your project turns out just as you envisioned. Let us know if we can assist
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Michelle,
Thank you for the 5-star review.
We’re delighted you’re happy with the sandstone and that delivery went smoothly. Thanks for choosing London Stone!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。