Lord Ping レビュー 535

Lord Ping からの回答

2024年4月24日

Hi Christine,

We are sorry to hear you did not get your spins.

Please can you join us on Facebook or update the review with your username so we can assist you with this?

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2024年4月23日

Hi James,

We are sorry to hear there is a delay with your withdrawal.

We would like to check this further for you so please join us on chat, Facebook or send over an email to support@lordping.com and we will be happy to assist you.

Thanks for understanding,

The LordPing Team

Lord Ping からの回答

2024年4月23日

Hi Jordan,

We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.

We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.

We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.

Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.

Thank you for your understanding,

The Lord Ping Team

Lord Ping からの回答

2024年4月23日

Hi Rachel,

We are sorry to hear you are having issues with your verification.

We would like to look into this further for you so please join us on chat, Facebook or send an email to support@lordping.com and we will be happy to assist you.

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2024年4月15日

Hi Dan,

We are sorry to hear you are unable to make a withdrawal and are having issues getting hold of our support team.

Please can you update your review with your username and we will have a member of our support team reach out to you.

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2024年3月19日

Hi Craig,

Please note that when a bonus is added to your account, you must claim the bonus for it to become an active bonus. Also, our bonus policy states:

While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the bonus amount or 5 (eg, 5 EUR, 5 GBP) (the lower amount applies). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name).

While having an active bonus, the bonus policy must be adhered to at all times.

https://www.lordping.com/bonus-policy/

Thank you for your understanding,

The Lord Ping Team

Lord Ping からの回答

2024年3月4日

Hi There,

We are sorry to hear you have this impression of us.

We would like to understand what went wrong and fix any issues you may be experiencing, therefore, please join us on Facebook, Chat or send an email to support@lordping.com so we can assist you further.

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2024年2月20日

Hi There,

We are sorry to hear there was a delay with your withdrawal.

Please note that all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.

There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.

We would like to look into this further for you so please join us on chat, Facebook or send an email to support@lordping.com and we will be happy to assist you.

Thank you for understanding,

The LordPing Team

Lord Ping からの回答

2024年1月5日 に更新

Hi Frances,

We are very sorry to hear you are having issues with your documents.

We would like to look into this further and help reolsve any issues you may be facing. Please can you join us on Facebook or update the review with your username and we will have a member of our support team reach out to you.

Thanks in advance,

The Lord Ping Team

Lord Ping からの回答

2023年12月1日

Hi Sophie,

We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.

We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.

We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.

Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.

Thank you for understanding,

The Lord Ping Team

Lord Ping からの回答

2023年11月9日

Hi Gavain,

We are sorry to hear you are having issues with your withdrawal and support.

There are various ways to contact us including chat, Facebook, and by sending an email to support@lordping.com someone will always respond once you reach out to us.

If you still require assistance, you can also update this review with your username and we will have a member of our support team reach out to you.

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2023年11月2日

Hi Lee,

We are really sorry to hear you have been unable to get a response from our support.

There are various ways to contact us including chat, Facebook and by sending an email to support@lordping.com someone will always respond once you reach out to them.

We would like to get this resolved quickly for you so please update your review with your username and a member of our support team will reach out to you.

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2023年10月31日

Hey Paul,

We are sorry to hear you are having issues with our support and your withdrawal.

We would like to check this and see why it is taking so long to resolve, therefore, can you join us on Facebook or update your review with your username and a member of our support will reach out to you?

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2023年10月31日

Hi Paul,

We are sorry to hear you are having issues with your account.

Please note that when you have an active bonus, once you use all your real money balance and start to place bets with your bonus balance, any winnings that are accumulated from the bonus funds, will then be added to your bonus balance as per our bonus policy until the bonus is redeemed.

As per our previous response, we would like to check what happened here so please join us on chat or Facebook so we can assist you further.

Alternatively, please update your review with your username and a member of our support team will reach out to you.

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2023年10月24日

Hi Adam,

I am sorry you are unhappy with our verification process.

As a fully licensed and regulated online casino, we must adhere to strict regulations that include verifying our players' identity, residential address, and the source of their funds (in some cases). This helps ensure a safe and secure environment for our players, and it is an essential process to ensure compliance with our licensing obligations.

Our UK players are initially verified through an online database called GBG upon registration. If the verification is successful, as it was in your case, players can proceed to deposit and play without immediately providing additional documentation. However, complete account verification is required at a later stage, especially when processing withdrawals.

We understand that the need to provide documents can be inconvenient. To mitigate this, we do our best to inform our players of these requirements through various channels. This information is presented in our Terms and Conditions, which all players agree to upon registration, and it is reiterated in deposit confirmation emails and on the deposit page itself. Please refer to our terms for further information:

https://www.lordping.com/terms/

Thank you for your understanding,

The Lord Ping Team

Lord Ping からの回答

2023年10月25日

Hi There,

We are sorry you feel this way about verifying your account.

I understand your concerns and frustrations with our verification process. Please allow me to explain our process and the reasons behind it.

As a fully licensed and regulated online casino, we must adhere to strict regulations that include verifying our players' identity, residential address, and the source of their funds (in some cases). This helps ensure a safe and secure environment for our players, and it is an essential process to ensure compliance with our licensing obligations.

Our UK players are initially verified through an online database called GBG upon registration. If the verification is successful, players can proceed to deposit and play without immediately providing additional documentation. However, complete account verification is required at a later stage, especially when processing withdrawals.

We understand that the need to provide documents can be inconvenient. To mitigate this, we do our best to inform our players of these requirements through various channels. This information is presented in our Terms and Conditions, which all players agree to upon registration, and it is reiterated in deposit confirmation emails and on the deposit page itself.

We would like to look into this further for you, so please join us chat, Facebook or send an email to support@lordping.com and we will be happy to assist you.

Thank you for understanding,

The Lord Ping Team

Lord Ping からの回答

2023年10月25日

Hi Fred,

We are sorry you are having issues with our promotions.

We would like to look into this further, so please join us on chat, Facebook or send an email to support@lordping.com and we will be happy to assist you.

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2023年10月20日

Hi There,

We are very sorry to hear about the issues you have had with your withdrawal.

We would like to rectify this asap, therefore, please can you join us on Facebook or update your review with your username so a member of our support team can reach out to you.

Thanks for understanding,

The Lord Ping Team

Lord Ping からの回答

2023年10月18日

Hi There,

We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.

We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.

We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.

Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.

Thanks for understanding,

The LordPing Team

Lord Ping からの回答

2023年10月17日

Hi There,

We are sorry to hear you are having issues with your withdrawal.

There are various ways to contact us including chat, Facebook and by sending an email to support@lordping.com someone will always respond once you reach out to us.

Please note that as an online casino, there are regulations in place that are stated in the terms and conditions that players must verify their identity, address details, and any methods that are used to deposit before requesting a withdrawal.

If during the verification, you are waiting to withdraw funds, there are also various options to restrict your account and prevent you from playing in order to protect your funds while you wait for them, these can be found on our responsible gaming page. As we are a Safer Gambling Casino, they are obligated to have all these options available for players and these can be placed at any time.

If you would like to discuss your concerns further, you can contact us again on one of the above channels or alternatively, update your review with your username and a member of our support team will reach out to you.

Thanks for understanding.

The LordPing Team