Lord Ping レビュー 535

Lord Ping からの回答

2023年5月8日

Hey Kirsty,

We are sorry to hear that you haven't had much luck with us! We hope that your luck with us improves.

We would be grateful if you could let us know your username.

Lord Ping からの回答

2023年5月8日

Thank you for your review Nathanial! Your words mean so much to us! Good luck with the rest of your games!

Lord Ping からの回答

2023年5月8日

Thank you so much Keran! Your review means a lot to us.

Lord Ping からの回答

2023年5月8日

Lauren thank you so much for your review!

Lord Ping からの回答

2023年5月8日

Hey Diana,

Thank you so much for your review! It means a lot to us!

Please let us know your username :)

Lord Ping からの回答

2023年5月8日

We really appreciate your review Jay, thank you!

Lord Ping からの回答

2023年5月8日

Thank you for your review Joesph, Please let us know your username :)

Lord Ping からの回答

2023年5月8日

Hey Sarah,

Check out your Daily Picks section where you will find all the great Offers and Bonuses available to you.

Your Daily Picks section is updated daily so there is always something new for you to try.

Lord Ping からの回答

2023年5月8日

Hello Carole,

We are really sorry to hear that your withdrawal has taken longer than usual to processes.

Our Social Media Team will be more than happy to look into this for you if you would like to get in touch via Facebook messenger.

Looking forward to hearing from you.

Lord Ping からの回答

2023年5月4日 に更新

Hey Seb,

We are very sorry to hear that you have had a bad experience verifying your account.

As an officially licensed casino, Lord Ping needs to verify your details to give you a safe environment to play in as we have the obligation to comply with this standard practice in the era of regulation.

This process has the advantage of creating a secure and trustworthy environment to play with our casino

Please get in touch with us via Facebook Messenger and we will be more than happy to assist you in the process.

Looking forward to hearing from you!

Lord Ping からの回答

2023年5月2日

Hello Dan,

We are very sorry to hear that you have had trouble verifying your account with us.

As a licensed casino we have the obligation to comply with this standard practice in the era of regulation.

Rest assured that as a UK regulated casino, Lord Ping abides by all laws and regulations, ensuring a trusted and fair gaming experience for all.

I have placed a link below to our documents page so that you can see the requirements for each document.
https://www.lordping.com/uploading-documents/

If you would like to contact us via Facebook Messenger we would be happy to assist you further with your verification process.

Lord Ping からの回答

2023年5月2日

Hey Igra,

We are sorry to hear you have had issues verifying your account fully.

As a licensed casino we have the obligation to comply with this standard practice in the era of regulation.

Rest assured that as a UK regulated casino, Lord Ping abides by all laws and regulations, ensuring a trusted and fair gaming experience for all

If you would like to get in touch with us via Facebook messenger we would be more than happy to have a look at your account and assist you in getting your verification complete.

Lord Ping からの回答

2023年4月25日

Hey Scott,

Thank you for your review and your feedback!

We will definitely work on our Customer Support so that we can get them stars higher!

You can also contact us via Facebook Messenger where we are more than happy to assist you in future!

Lord Ping からの回答

2023年4月25日

Hello Francis,

We are sorry to hear that you have a bonus that is blocking your withdrawal.

You can remove an active bonus from your account, by heading to your 'Cashier's' Section, then selecting 'Active Bonus' and then removing this.

If you would like any further assistance please get in touch via Facebook Messenger where we would be more than happy to assist you further with your withdrawal

Lord Ping からの回答

2023年4月25日

Hello Daniel,

We are very sorry to hear that you have had a bad experience with us.

Please get in touch with us via Facebook Messenger so that we can assist you with any issues that you may be having.

Lord Ping からの回答

2023年4月21日

Hi James,

Thank you for your feedback and we're sorry to hear about your experience.

Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.

Our verification procedure is a mandatory requirement as per our terms and conditions which you accepted upon registering with us, we state that prior to withdrawals you need to provide us with the necessary documents in order to verify the account.

We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on facebook for a speedy response.

Thnks again,

The Lord Ping Team

Lord Ping からの回答

2023年4月21日

Hi Matthew,

Thank you for your feedback and we're really sorry to hear about your experience.

Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.

Our verification procedure is a mandatory requirement as per our terms and conditions which you accepted upon registering with us, we state that prior to withdrawals you need to provide us with the necessary documents in order to verify the account.

We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on Live chat or facebook and we will be happy to look into this matter.

Thnks again,

The Lord Ping Team

Lord Ping からの回答

2023年4月21日

Hi Rob,

Thank you for your feedback and we're really sorry to hear about your experience and that you have this impression of out site.

Please note that when playing with a bonus, you need to adhere to the bonus terms and these state:

While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the original/credited bonus amount or 5 (e.g. 5 EUR, 5 GBP, 500 INR (the lower amount applies). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings.

When you place a withdrawal, you will get a confirmation email to let you know the withdrawal has been placed, however, please also note that if there is a large win, or jackpot win it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks before the withdrawal is processed and it is only successful once it is fully processed.

We take responsible gaming very seriously here and as you mentioned it caused you emotional distress, restrictions will be placed on your account. This is part of our responsible gaming measures as care about our players well being.

We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you are welcome to join us on Facebook, Live Chat or send an email to support@lordping.com

Best Regards,

The LordPing Team

Lord Ping からの回答

2023年4月21日

Hi Elizabeth,

Thank you for your feedback and we're really sorry to hear about your experience.

Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.

Please keep in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.

Our verification procedure is a mandatory requirement as per our terms and conditions which you accepted upon registering with us, we state that prior to withdrawals you need to provide us with the necessary documents in order to verify the account.

Also, once the account is verified and you place a withdrawal, it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks.

We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you are welcome to join us on Facebook for a speedy response.

Best Regards,

The LordPing Team

Lord Ping からの回答

2023年4月21日 に更新

Hi Simone,

Thank you for your feedback and we're really sorry to hear about your experience.

Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.

Please keep in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.

Also, once the account is verified and you place a withdrawal, it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks.

We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you are welcome to join us on Facebook for a speedy response.

Best Regards,

The LordPing Team