Low Carb Food Co レビュー 

570
•
TrustScore 5段階評価の4.5

4.3

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great items. Really nice selection of low carb bread and pasta and everything has been delicious. I’ve tried the low carb pizza bases, baguette, focaccia and fusilli pasta and I’ll be ordering all aga... もっと見る

5つ星のうち5の評価

New to company, so ordered the 700g loaf, thick slice and wasn't disappointed in the quality, or taste of the product. Customer service is excellent and responded to a question with 24 hours. Kept ful... もっと見る

5つ星のうち1の評価

I ordered on 25th August, items were despatched on 26th August. Was quick receiving parcel, but it was wrong - development stock sent instead. It was badly misshapen - couldn't make a sandwich from... もっと見る

5つ星のうち5の評価

The bread tastes just like other bread. It’s very good keeping sugar levels down. It costs a bit more than most breads, but it’s worth it for diabetics. Your health is more important than price.

企業情報

  1. 食品提供業者
  2. ・
  3. 健康食品店
  4. 自然食品店
  5. 食料品配達業

当該企業による記述

Making it easier to live a low-carb lifestyle.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

570件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 50%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(570)

過去12か月のレビュー数: 80件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Satisfied Customer

Very easy yo use their Website - products are excellent - bit pricey but I think worth the money compared to other Low Carb sites. Definitely recommend 👍

2026年1月28日
Low Carb Food Co ロゴ

Low Carb Food Co からの回答

Thank you so much for the lovely review and recommendation 😊 We’re really pleased to hear you found the website easy to use and that you’re enjoying the products.

We completely understand your comments about pricing too. Because our products are specialist low-carb foods made with premium ingredients in smaller batches, they can cost more than standard foods, but it’s wonderful to hear you feel the quality makes them worthwhile compared to other options out there 💛

Thank you again for your support - and for the recommendation 👍

5つ星のうち1の評価

Terrible service - Avoid!

I ordered on 21 Dec after their website & insta account had both stated orders after 19/12 will be dispatched after xmas. Instead, the fispatched immediately, and goods arrived before xmas when I had no room in the freezer to store. I contacted them ... no apology at all & they said I didn't request dispatch after xmas (moot point given their own statements abput delivery times). I replied stating this and asking for a 50% refund to cover wastage. More than 2 weeks later, I haven't had a reply. Very bad!

Also, the bread was wet when it arrived (box was dry) and appeared to have been packed when frozen.

2025年12月21日
自発的なレビュー
Low Carb Food Co ロゴ

Low Carb Food Co からの回答

We’re very sorry to hear about your experience, and we completely understand why you were frustrated.

If our website and social media messaging created the expectation that orders placed after a certain date would be dispatched after Christmas, then we can appreciate how confusing and inconvenient it must have been for your order to arrive earlier than expected, especially with limited freezer space over the holiday period. We’re also sorry that you felt your concerns were not handled with the level of understanding and communication you deserved.

Regarding the bread arriving wet, our products are dispatched frozen to help maintain freshness during transit, which can occasionally lead to condensation inside the packaging as temperatures change. However, we understand this may not have been what you expected and appreciate you raising it.

We also sincerely apologise for the delay in responding to your follow-up email. We know delayed communication only adds to customer frustration. We have recently been making substantial improvements to our customer service systems and processes, particularly around response times and issue handling, because we recognise this has not always met the standard we want to provide.

Thank you for taking the time to leave detailed feedback. While we’re sorry we let you down on this occasion, feedback like yours is important in helping us improve.

5つ星のうち1の評価

Avoid!

My first time ordering and I left it to the end of the week thinking dispatch would be monday. I emailed friday to check when dispatch would be thinking monday (as mentioned on website) but was told dispatch is Friday and will arrive with me saturday. It never arrived saturday or monday or Tuesday! I emailed and got no reply, I found a number in there Facebook page and left a message with my name/number to call me back and no q bothered. Really bad impression for my 1st order and wont be ordering again. God knows how the products have been stored for 5 days/nights in a warehouse or van in whatever temperature.. ill not be taking it now should it arrive!

2026年1月15日
自発的なレビュー
Low Carb Food Co ロゴ

Low Carb Food Co からの回答

We’re very sorry to hear about your experience, especially as a first-time customer. We completely understand how disappointing and frustrating this must have been.

From what you’ve described, it sounds like there was both a delivery delay and a breakdown in communication afterwards, and we sincerely apologise for that. We know that when customers are ordering fresh food products, especially temperature-sensitive items, delays naturally cause concern.

For reassurance, our products are packed to travel safely within the courier network, but we absolutely understand why you would lose confidence after several days without delivery updates or responses from us.

We’re also very sorry that your emails and voicemail were not responded to. That’s not the level of customer care we aim to provide. We have since been making substantial improvements to our customer service systems and response handling because we recognise that communication delays have caused frustration for some customers.

Thank you for taking the time to leave feedback. While we’re sorry we made such a poor first impression, we do genuinely appreciate you bringing these issues to our attention.

5つ星のうち4の評価

Zero Customer Service

I've been a customer for around 7 months. I've had a couple of occasions where the bread has arrived a little squashed.

However, over Xmas I received my standard order of six, supposedly large, loaves of bread. However, they were either very squashed or a bad batch. They were all around 8cm tall. A normal loaf is double that.

I sent an email. I then sent an enquiry from their webpage. No response other than an automated reply. Then I noticed that there is no phone number under contacts on their website. A phone number that I found on Google just doesn't connect.

So, if you want to take the risk of paying a lot of money and getting a substandard product and then being completely ignored when you try to report the issue, then go ahead and purchase from this company.

I've cancelled my subscription and won't be reactivating it until I get some customer service.

Edit: I did finally receive a callback. They had some temporary staff in over Xmas and substandard product had got past their normal checks.

The order was resent and there has been no repeat of the issue since.

2025年12月30日
自発的なレビュー
Low Carb Food Co ロゴ

Low Carb Food Co からの回答

We’re very sorry to read this, especially as a longer-term customer who had been ordering regularly for several months before this experience.

From what you’ve described, it sounds like the loaves you received were clearly not up to the standard you should expect from us, and we completely understand your frustration at then struggling to get a response when trying to raise the issue. We sincerely apologise for both the product quality problem and the lack of communication afterwards.

While occasional squashing can sometimes happen in transit, loaves being significantly undersized or compressed is obviously not acceptable, and we appreciate you taking the time to report it properly through multiple channels.

You are also absolutely right that customer support needs to be accessible and responsive. We know that during that period our communication and response handling fell below the standards customers deserved, and we have since been investing heavily in improving our customer service systems, staffing, and processes to address exactly these kinds of issues.

We’re genuinely sorry we let you down on this occasion, particularly after you had supported us for several months beforehand, and we do appreciate the honest feedback.

5つ星のうち3の評価

Bread, snacks and meal

Buying from Low Carb Food was easy and the products came quickly. The snacks were particularly tasty and lovely but have not had chance to try the meal yet - it's in the freezer so can't rate that. Unfortunately the bread rolls were not very nice - that has been my experience of other low carb bread too. I think I will have to make my own,

2026年1月2日
Low Carb Food Co ロゴ

Low Carb Food Co からの回答

Thank you for taking the time to leave such balanced feedback 😊 We’re really pleased to hear the ordering process was easy, delivery was quick, and that you enjoyed the snacks so much.

We’re sorry to hear the bread rolls weren’t to your taste though. Low-carb bread can definitely be one of the trickiest products to get right, and we know preferences vary hugely depending on what people are used to from traditional bread products. We do appreciate the honesty, especially as you mentioned you’ve found similar issues with other low-carb breads too.

Hopefully you’ll enjoy the meal when you get around to trying it, and thank you again for giving us a try and sharing your experience 💛

5つ星のうち5の評価

Type 2 diabetic bread savior

Tried loads of alternative breads since diagnosis,non were acceptable until I found you. No blood sugar spikes. I can even squeeze 1/2 tsp of Branston pickle on my cheese roll for lunch. Heaven 😄

2025年11月26日
5つ星のうち5の評価

The best low carb bread I have tasted

The best low carb bread I have tasted. Put an order in just to try this company out. Within a few days of receiving my initial order I then put a bulk order in and signed up to the subscribe & save service. Both orders reached me within 24 hours via Royal Mail. They don't use those nasty sweeteners, seed oils or gums which is great. The bread is Keto friendly and High in protein and fibre making it ideal for me to manage blood sugars. This company comes highly recommended, great service, great bread and fast shipping.

2025年11月24日
5つ星のうち5の評価

Fast delivery

Fast delivery, well packaged. Love these low carb products.Nice to have normal sized slices in the 700g loaf. The rolls are great and good ingredients

2025年11月24日
5つ星のうち1の評価

Their bread and baked goods are…dangerously over loaded with sodium

Their bread and baked goods are absolutely loaded with sodium and should have a warning label as they could make some people very ill indeed. The amount of salt exceeds the limit for very high. So if you have blood pressure issues, kidney issues, heart problems etc I would avoid this company. They were very dismissive when i pointed out the saltiness. They have no right to claim their products are healthy as they are clearly not and they should put a red traffic light on their products with a warning label. Their rolls and baguettes are simply the bread in a different shape - a soft crust baguette? Their products taste like brine. Bread is a staple and not something to load masses of sodium into.

2025年10月23日
自発的なレビュー

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