"I returned my Lumos helmet. DHL confirmed delivery, but after receiving it, Lumos stopped responding to my emails. Very disappointing customer service."No ANSWER ON MULTIPLE EMAIL, ALSO THEIR PHONE... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Talk about customer service!! I was looking for a possible repair for the module on an e-helmet. They responded within a day, asked for some trouble shooting info and confirmed the failure. Replaced t... もっと見る
I more safe riding my e-bike especially when I’m is a mixed use area. By that I mean areas where biking, walking and vehicular traffic is forced together like intersections and areas where a trail end... もっと見る
I've bought 6 helmets, 8 lights, and a bunch of accessories from Lumos, and they've always stood behind their product. Any time I've had an issue, I've sent a video in, and they've replaced the p... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
連絡先
North Market Boulevard 1625, 95834, Sacramento, 米国
- info@lumoshelmet.co
- lumoshelmet.co
3.7
まあまあ
424件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very kind Communication and service
Unfortunately it doesn’t fit me but the return was smooth and the Communication during the process was very kind and valuable.
Can absolutely recommend the experience even though my head is a „wrong“ one for the fitting.
2024年4月4日
自発的なレビュー
Lumos Helmet からの回答
Hi Klaus,
Thanks for your feedback! We're sorry the helmet didn't fit, but we're glad the return process went smoothly. Your recommendation means a lot to us. If you have any questions, feel free to reach out. Thank you for considering us!
Isn't that what it's all about? Offering active and sincere help when customers face problems?
I had been using a helmet for a very long time when I encountered issues with its LED and firmware, and proceeded to consult customer service (I didn't have high expectations since the warranty period had ended). However, they actively responded to the inconvenience, assisted me, and eventually, all issues were resolved to my satisfaction.
2024年4月3日
自発的なレビュー
Lumos Helmet からの回答
Hi Youchul,
Absolutely! Offering active and sincere help when customers face problems is indeed what it's all about. We're glad we could assist you. If you ever need further assistance in the future, don't hesitate to reach out. Thank you for choosing Lumos!
A helmet that combines it all!
I have the Lumos Matrix helmet since 2021 and I totally love it! I’m often stopped by car drivers and pedestrians to ask where I got it.
What’s extremely handy are of course the blinkers with the remote as well as the breaking signals. If somebody is interested in a good helmet that combines everything, from safety to looks and usability, you don’t need to look any further!
2023年11月1日
自発的なレビュー
Lumos Helmet からの回答
Hi Elena,
Thank you for sharing your experience, Elena! We're thrilled you love your Lumos Matrix helmet. It's great to hear it combines safety, style, and functionality so well. Happy riding with Lumos!
Lumos customer support works very well…
Lumos customer support works very well on the email messaging platform. After exhausting worthwhile efforts to resolve the problem I was having with the helmet Lumos decided to send me a replacement. The only suggestion I have is that while Lumos was diligently working to replace my helmet and get it shipped to me I didn't know what the status was until I was asked if it had arrived. Perhaps a status update will serve everyone involved well.
2024年3月31日
自発的なレビュー
Lumos Helmet からの回答
Hi Mark
Thank you for your feedback! We're pleased we could assist you via email and provide a replacement helmet. Your suggestion about providing status updates during the replacement process is valuable, and we'll definitely take it into consideration to improve our service. If you have any further questions or concerns, please don't hesitate to reach out. Thanks for choosing Lumos!
JUST WOW!!!!! :-)
I have to say the team at Lumos is fabulous. Thier assistance and speedy resolution with my issue was very quick. I love the new design and color of my helmet. Amazing work! Thank you.
2024年3月29日
自発的なレビュー
Lumos Helmet からの回答
Hi Silver,
Thank you for your kind words! We're thrilled you're happy with our team's assistance and the new design of your helmet. Enjoy your rides with Lumos!
Excellent products at good price
Excellent products at good price. The service for guarantee cover is the best. I recomend Lumos 100%.
2024年3月27日
自発的なレビュー
Lumos Helmet からの回答
Hi Anibal,
Thanks for your recommendation! We're glad you're happy with our products and warranty service. Happy riding with Lumos!
Fantastic helmet. Great brand
Fantastic helmet - stylish, comfortable, safe, innovative, fun - and brilliant wrap around customer service. All companies could take a leaf from this book.
2024年3月26日
自発的なレビュー
Lumos Helmet からの回答
Hi J Matthews,
Thank you for your wonderful feedback! We're thrilled to hear that you love our helmet. Providing excellent customer service is a top priority for us, and we're glad it made your experience even better. If you ever need anything else, don't hesitate to reach out.
The Lumos helmet and lights are a…
The Lumos helmet and lights are a game-changer. Its sleek design houses powerful integrated lights for optimal visibility, while intuitive turn signals make signaling effortless. Comfortable, with impressive battery life, it's a must-have for any cyclist prioritizing safety and style.
2024年3月20日
自発的なレビュー
Lumos Helmet からの回答
Hey Mihal,
We're thrilled to hear that you find the Lumos helmet and lights to be a game-changer. Thank you for recognizing the value of prioritizing safety and style with Lumos!
Incredible, exceptional customer service
I contacted Lumos Helmet seeking support for an existing product, and am delighted with the communication and responsiveness. Lumos went above-and-beyond expectation to take care of me as their customer. In addition to being such a great, innovative product, I am so pleased with the professionalism and customer-care approach of this company.
2024年1月28日
自発的なレビュー
Lumos Helmet からの回答
Hi Gus Simmons,
Thank you for your glowing feedback! We're thrilled to hear that you had an incredible experience with our customer service team. Providing excellent communication and responsiveness is what we strive for, and we're glad we could exceed your expectations. f you ever need further assistance or have any questions, feel free to reach out. We're here to help!
The assistant is great 👍,trust Lumos I recommend full
I called customer service I had a problem with the helmet battery. After many discussions about the problem I received the replacement. Call with confidence. I recommend Lumos, it is a serious company 👍
2024年3月14日
自発的なレビュー
Lumos Helmet からの回答
Hi Sebastian,
Thank you for your kind words! We're glad we could assist you promptly. Your recommendation means a lot to us, and we're committed to providing reliable service and quality products. If you ever need further assistance, don't hesitate to reach out. Happy riding with Lumos, Sebastian!
Donavan was super helpful
Donavan was super helpful! Lumos is a great company willing to stand behind their products
2024年3月12日
自発的なレビュー
Lumos Helmet からの回答
Hey Lan,
Fantastic to hear! We're delighted Donavan could assist you. If you need anything else, just give us a shout!
Lumos helmets and services are awesome
Lumos helmets and services are awesome! By far the coolest led helmets out there!
2024年3月7日
自発的なレビュー
Lumos Helmet からの回答
Hey Jack,
Thank you for the kind words! We're thrilled you're enjoying our helmets and services. Stay safe and stylish on the road!
I love my Lumos helmet
I love my Lumos helmet. I'm never caught in the dark without a light. Lumos customer support is great too. I had a small problem and they solved it promptly. Thanks!!
2024年2月28日
自発的なレビュー
Lumos Helmet からの回答
Hey Leo,
Thanks for sharing! We're glad you love your Lumos helmet and that our customer support team could help you promptly. Happy riding, Leo Katz!
very fast response to my questions and…
very fast response to my questions and needs
No confusion or wasted time with troubleshooting problems and very impressive
customer service department
I am a long time customer and I think there products are great quality and worth the money and more
2024年2月26日
自発的なレビュー
Lumos Helmet からの回答
Hey Michael,
We're thrilled to hear about your positive experience with our customer service team! Providing fast and efficient support is one of our top priorities, and we're delighted that we could address your questions and needs promptly. Thank you for your loyalty as a long-time customer. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help, Michael!
Great helmet
Great helmet, good value and well made. Also very good customer service from real humans
2024年2月12日
自発的なレビュー
Lumos Helmet からの回答
Hey David,
Thanks for your feedback! We're thrilled to hear that you're enjoying your helmet and that you've had a positive experience with our customer service team. If you ever need further assistance, feel free to reach out. Happy riding, David!
Prompt and helpful customer service
The Lumos Ultra MIPS bundle was unavailable in the size and colour I wanted. An alternative bundle request was answered promptly and helpfully. My order arrived within a few days, and my daughter (23yrs and a London commuter cyclist) , says ‘I love it!’ Thank you.
2024年2月5日
自発的なレビュー
Lumos Helmet からの回答
Hey Nicola,
We're thrilled to hear about your positive experience with our customer service team, and we're delighted to know that your daughter loves her new Ultra MIPS bundle. Thank you for choosing Lumos, and we wish your daughter happy cycling on her London commutes!
Great Products and Service
I have loved my Ultra helmet since I purchased it and was disappointed when it was damaged in an incident. However, the Lumos customer service group was responsive and very helpful, and a replacement is on its way! Thanks for making things easy.
2024年2月7日
自発的なレビュー
Lumos Helmet からの回答
Hey Taylor,
We're delighted to hear that you've been enjoying your Ultra helmet! While it's unfortunate that it was damaged, we're glad we could help! Thanks for your support and happy riding with your replacement Ultra helmet, Taylor!
Great Customer Service!
I love my matrix, and when it stopped working 2 months out of warranty, I was really sad. Lumos' amazing customer service responded quickly, gave me options, then sent me a new helmet, and were excellent all around. Thank you!
2024年2月5日
自発的なレビュー
Lumos Helmet からの回答
Hey there,
Thank you for your kind words! We're glad we could assist you promptly and provide a solution for your Matrix helmet. If you need anything else, feel free to reach out. Happy cycling with Lumos!
Quick and efficient replacement of my…
Quick and efficient replacement of my defective device. Thanks!
2024年2月1日
自発的なレビュー
Lumos Helmet からの回答
Hey Sylvain,
You're welcome! We're glad we could quickly and efficiently replace your defective device. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing Lumos, Sylvain!
I like the support
I like the support, it is satisfying and okay. It solved my problems/issues. I found it all trustworthy.
2024年1月26日
自発的なレビュー
Lumos Helmet からの回答
Hi there,
We're delighted to hear that you're satisfied with our support! Trust and problem resolution are key priorities for us. If you ever need assistance in the future, feel free to reach out. Thank you for choosing Lumos!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。