Luton Airport Express レビュー 

This is a physical dark pattern. Shuttle trains are usually free in airports and there is no information about payment before boarding. You only realise that you need to pay at the other end when you get to the barriers!

Thanks , great organisation

Due to the queues- there is no chance to drop off and leave within 10 minutes. It is a rip-off. Staff were also ignorant and even arrogant.

The staff were very welcoming on arrival. The room was very clean and the bed was very comfortable. i had to leave early in the morning for my flight, at 3.30am, but was given a paper bag at reception and told to help myself to what I wanted from the breakfast bar to take with me.

No problems. Train on time. Plenty of seating available.

Good to see a punctual service combined with some really low fares. The standard of the trains were high, very clean and comfortable. This has convinced me to use the service as the service of choice.

Train was on time.
Very few seats but I did manage to find one eventually.
Other than that my journey was straightforward.

Just general travel

i didn´t like have to pay more for the shuttle, and the prices have been increase a lot

There was a brake failure issue on that service and I was late cathcing the plane at Luton airport !. I was able to use the lounge service which meant nothing to eat or drink on the plane …..!

Train cancelled due to entire line shutdown. We had to drive from market harborough to the airport this incurring additional expenses and when l returned the tickets for refund they deducted £5 fee. Never again.

-5 stars con you cannot get tickets for £10 & it takes longer than 35 mins

Avoid at all costs. There is no £10 fare and few if any 30 minute express trains to or from King’s Cross. This is scandalous misrepresentation and I will be reporting to the advertisement standards authority.

£4.90 for a 4 minute DART ride from Luton Airport to Luton Parkway; just to connect passengers to onward trains that you should already be making easy to reach? Seriously? Heathrow’s ones were always free. So much for saving money by flying through Luton. Worst experience ever!

Luton Express RIP Off cost £24.10 one way (People fly Luton to save money)Not to be ripped off. Not to mention had to wait another 30 minute because 2 staff would not let me board ( Train sat another 4 minutes) Clearly the staff thing they run it .i many now miss my plane & if i do Om suing ..This while train to air is a pure rip off plus was told it should of been £14 ( Still a rip off) Take my advice fly onto Heathrow then its 43 minutes via tube for £5

5 of us flew back into Luton. It was a nightmare. Signages were not clearly obvious. We missed a train by minutes so had to wait forever for the next arrival.

The Luton Express trains should be far more frequent than it is currently for it to be useful to travellers.

As is, that’s the first and last time we will fly in or out of Luton Airport.

My parents-in-law, who are in their 70s, recently arrived at Luton Airport. I used the Express Parking at Luton Airport and encountered a frustrating experience. While leaving, I did not see any pay barriers or clear instructions about making payment after exiting, nor did I see reminders to ‘please pay online after leaving.’ It did not seem safe or reasonable to stop or reverse against traffic to find the pay station. Unfortunately, a week later, I received a parking charge. I believe that clearer signage or reminders at the exit would significantly help to prevent this type of confusion.

Furthermore, the situation did not end there. I received the penalty and paid it on 06/12/24 at 8:53:18, and I received confirmation that my payment was completed. However, I recently received a letter from Debt Collectors stating that I have to pay £165 due to the aforementioned parking ticket. I could not find my payment in the transactions on my bank app. Therefore, I contacted the bank and asked for clarification. They confirmed that the payment was REVERTED by the RECEIVER. After spending an entire day phoning the Debt Collector, APCOA, and Luton Airport, I understood that I cannot appeal now, as my case falls outside the appeal term.

Please check your Luton penalty payment five days after making it to avoid ending up in the hands of Debt Collectors.

Bad experience bus full not nice personal

RIP off rip off ripp off

Same disgusting appalling service as others. Incomplete information to fool customers and rob you of your hard earned cash