Luton Airport Express レビュー 

Badly labelled tickets resulted in stressful journey and a penalty fare.

The train time on my ticket was 10:20 but when I arrived at Luton Airport Parkway from the shuttle there was no 10:20 train. There was one scheduled for 10:30 running late, but a train pulled into the platform at at 10:05 so I got on that. However the ticket checker on the said my ticket was invalid, that my train was at 10:30 and therefore had to buy another ticket for £23. He said that the time on the ticket was for the shuttle I should take and referred me to the email itinerary. This was not however specified in the itinerary. I left the matter lie because I have read about people getting criminal prosecutions for mix ups like this.

I would avoid the advanced fare when travelling from Luton airport. If you have a late train connection or delayed flight it would be very stressful and expensive. If you follow the itinerary and take a shuttle 10 minutes before your train you will not have a lot of time to change trains. If you are on a budget I suggest the coach to Golders Green then tube otherwise pay the full fare.

I would give less stars if I could. Absolutely insane that they don’t tell anywhere that you have to get a seperate ticket to this random DART shuttle from the airport. They say that tickets are available on Trainline, but they are not, and even knowing the Luton Parkway scam and just getting Luton tickets still doesn’t help. Avoid at all cost.

What a rip off!! Bought an online ticket from ‘Luton Airport Parkway’ heading north and when I tried to hop the Dart shuttle, I was told to pay £4.90 for a one stop, one minute ride! I don’t know any other UK airport that charges for its rail shuttle?! Fuming, I bought a ticket and headed to Parkway, only to be stopped at the gates for my platform and refused entry to my EMR train. I was told to wait in a corner for an hour before I could access the platform. The same DART employee sneered and said “That’s what you get with advance tickets!” Though why he was operating an EMR gate I do not know. Totally appalled by DART and hope never to use them again. I’m walking the 500 yards on my return!!

Con . It's impossible to find £10 tickets. Train only goes to luton parkway & you have to catch another train

Luton Airport Express' advert on TV is one of the most misleading ones I have ever come across.

1. They purport to transport you to Luton Airport from St Pancras. They do not tell that at Luton Airport Parkway station you have to change onto a completely different Shuttle run by an entirely different company, the DART shuttle service at extra cost: £4.90p per passenger for a 3.2 Km [2 miles ride]. This makes it the most expensive rail journey in Europe by far.

2. The Company do not tell you that they have abolished the bus shuttle service that used to run between Luton Airport Parkway and the Airport at far less cost to the passenger.

3. The Advert pretends to advertise a service From as little as £10 per passenger from St Pancras to Luton Airport or vice versa. The Real Price is £22.40 per passenger, more than double!!! A complete rip-off!!