Luxeemporiumx レビュー 

317
TrustScore 5段階評価の4.5

4.3

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent customer service from beginning to end, rings are so beautiful. I never do reviews but this was definitely needed. Will be shopping with Luxe emporium again. Big shout out to Heather in cust... もっと見る

5つ星のうち1の評価

My boyfriend ordered a ring from this company on August 3th, and as of August 29th, we still haven’t received it. He received an order confirmation, so the order was clearly placed successfully.... もっと見る

5つ星のうち5の評価

Not only are the rings immaculate I am genuinely gobsmacked at how good this company’s customer service is! I bought my wife a lovely ring from here over a year ago. Which had a slight issue due... もっと見る

5つ星のうち5の評価

I ordered some rings recently to wear on holiday and they are beautiful, I love them. The customer service is fantastic too replied to all my emails quickly, My rings came in a lovely box with a perso... もっと見る


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4.3

優良

TrustScore 5段階評価の4.5

317件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 85%に回答しています

通常2週間以内に回答

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4.3

すべてのレビュー

(317)

過去12か月のレビュー数: 79

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Beautiful stunning ring

The customer service at Luxe is amazing I ordered the wrong size and they exchanged the ring really fast. The ring itself is so stunning and sparkly, I absolutely love it . Thank you Luxe

2024年9月14日
自発的なレビュー
5つ星のうち5の評価

Stunning ring!!!

I purchased a Mini Jasmine ring as a temporary replacement engagement ring. It is absolutely stunning 🤩 unfortunately the only downside is the clasps catch on your clothes. Overall beautiful ring worth the money. Thanks to Heather for excellent communication during the delivery process :)

2024年9月13日
自発的なレビュー
5つ星のうち5の評価

10000/10

The absolute best jewellery brand. Always get so many compliments/people asking where my jewellery is from whenever I wear anything from this brand. I have used luxe emporium jewellery for years now and the quality is amazing, no tarnishing whatsoever & still feels brand new. The customer service is always impeccable & the girls are all so lovely and available to help. I think the pricing is amazing especially when the pieces are so high quality. I could talk about how much I love this brand all day, the best ever xxx

2024年9月11日
自発的なレビュー
5つ星のうち5の評価

Amazing customer service

As a first time customer I reached out to the girls and they were so friendly and helpful! They got back to me so quickly and were able to help with my order. Will definitely be purchasing more💕

2024年9月10日
自発的なレビュー
5つ星のうち5の評価

Obsessed

Ordered the Nalah ring to go with my Mini Jasmine ring and it is beautiful! Can’t recommend enough, the jewellery is amazing quality and can definitely say it doesn’t tarnish after wearing it almost every day for a year😍

2024年9月2日
自発的なレビュー
5つ星のうち1の評価

Terrible

Absolutely shocking when I complained about how long shipping was taking they sent it next day but in return I had to leave a good review my lord the quality is absolute shocking it looks like a ring from a Christmas cracker the diamond looks plastic nothing about that is top quality cz at all it’s cheap crap I paid £90 for this and it’s terrible I seen many other reviews the same all the 5 star reviews are from people being asked to and they will ship the item quicker if so awful company never using again

2024年9月10日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Hi Harry,

I am very sorry you were unhappy with your piece.

As you placed an order during our sale period there was a notice of extended dispatch times. As you advised needing this for an event we did upgrade you to next day delivery free of charge.

Our customer care team ask for relevant feedback in the form of reviews after any interactions with customers as we are always ensuring to provide the best standard of service.

You are most welcome to reach out to out customer care team to facilitate your return.

Customer Care
The Luxe Team

5つ星のうち1の評価

Dont waste your money on next day delivery …

I have to be honest i cant review the products because they have not arrived !! My partner paid for next day delivery on TUESDAY 6 days ago and they are still not yet dispatched!! Absolutely absurd !

2024年9月3日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Hi Sophie,

We are so sorry to hear you feel you have had a bad experience with us.

It sounds like you may have pre-ordered an item, I have requested your information so we can provide you with an update on your order.

Heather
The Luxe Team

5つ星のうち1の評価

Really bad they wont deliver on time…

Really bad they wont deliver on time ordered for next day delivery a few days ago and still not arrived. Don’t recommend unless you’re willing to wait and not receive any updates. No way to contact them either other than an email which they don’t reply to

2024年9月6日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Hi Moe,

I am very sorry to hear about your frustrations and would like to resolve the above points for you. Customer care is something of the upmost importance here at Luxe Emporium.

I have reached out and requested your order and contact information so we can get you an accurate delivery date for your product.

Heather
The Luxe Team

5つ星のうち5の評価

JUST STUNNING!!!!!!!

Ordered 2 ring and they are stunning, can’t believe how beautiful/sparkling they are. I’ve had loads of compliments asking where I got them from. They look expensive and well worth the money. HIGHLY RECOMMEND you won’t be disappointed. I’ve now ordered a necklace (Two for price of one!!!) can’t wait for it to arrive. THANKYOU SO MUCH Heather LOVE LOVE LOVE MY RINGS ❤️ X

2024年9月2日
自発的なレビュー
5つ星のうち1の評価

AWFUL CUSTOMER SERVICE!!!!!

AWFUL CUSTOMER SERVICE!!!!!! WILL NEVER EVER BUY FROM THEM AGAIN THEY HAVE NO CLUE WHAT THEY ARE DOING!

i ordered two rings and wanted to return one from them due to the band being YELLOW not gold. i emailed them to start the refund and they said it would be fine. So I returned the gold ring and a 3 weeks later no refund so i emailed them for them to tell me it was already sent to me... it hadnt been! They admitted they got it confused and said they couldnt offer a refund because the 'silver ring' i 'returned' was broken. i let them know
that the ring i retuned was Gold, They got it wrong again! They then go on to tell me that it was pass the refund date so now they couldn't give me one! due to there own mistakes. it was a £130 ring so wasn't cheap. so now i have no ring and no money and they are refusing to give me a refund or send me back the ring! absolutely fuming and will never ever buy from them again. Disgusting!!!!!

2024年8月21日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Hello Abbie,

I am so sorry to hear you are dissatisfied with our customer care, as a small team we work extremely hard to ensure we are assisting all customers.

To address the issue with the colour of the ring - 18K Gold is Yellow Gold, if you are looking for a more muted tone I would recommend going for A 14K Gold Piece in future.

I have completed an investigation and can see the Free Gift from your order was kept and therefore you were charged for it this is the reason your full refund was not processed for the returned gold item.

I am so sorry to hear you are unhappy with this resolution however this is stated in our terms and conditions and returns policy that any free item must be returned in order to obtain your full refund - https://www.luxeemporiumx.com/pages/returns-policy

The Luxe Team

5つ星のうち2の評価

Didn’t match my expectations

After months of having their posts pop up on my social feeds , I finally bit the bullet and ordered Jasmine and Nalah and was very excited for them to arrive , they arrived beautifully packaged but sadly were the wrong size. Luxe emporium team were great they excepted the return, let me know they received it back and when my new set were on the way… Fab … the new set arrived back not nicely packaged as I returned them just in a parcel at but ok things happen . I work in food so these rings were for occasional wear nothing more . I work 6 days a week just to put that into perspective! I wore the rings 3 times and on all 3 occasions they went back in the boxes on the 4th time wearing them a stone fell out of the Nala ring I was shocked and a bit gutted but the gap could be hidden by the Jasmine ring easily so it was ok but they definitely lost their special feeling for me , over £100 on rings they were losing stones already :( fast forward 10 months the rings have now been worn around 10/12 times , Nala is now multiple stones missing and Jasmin is now a stone missing and both have lost they’re sparkle . I had such high hopes for these rings and I really do wish the girls well but for me they are not a company I would use again.

2023年9月30日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Hi Becky,

So sorry to hear this, this is definitely not the experience we would want you to have with us at Luxe.

We have contacted you via email to evaluate your item and arrange a resolution for you!

Heather
The Luxe Team

5つ星のうち5の評価

From viewing the product on social…my experience has been second to none, stunning jewellery

From viewing the product on social media to it arriving at my door was excellent, even when Royal Mail sent it to the wrong sorting office customer service was second to none.
When I received my parcel the excellence didn’t end there. The ring is stunning, and the team added a spritz to the wrapping which increased the experience. WELL DONE LUX EMPORIUM

2024年7月4日
自発的なレビュー
5つ星のうち5の評価

These girls have blown any competition…

These girls have blown any competition out of the water with their amazing, gorgeous jewellery.
I have received 4 rings recently all of them sparkle like crazy, look incredibly real and fit perfectly.
I have another 3 on order.
The customer care and and all communication is second to none.
Keep up the good work girls and I wish you all the success you deserve ❤️ ✨️

2024年6月20日
自発的なレビュー
5つ星のうち5の評価

Stunning 😍 amazing

Defiantly 5 out of 5 amazing quality and value well worth waiting for the item I ordered was a wedding set it is stunning looks even better on well please with my order thank you definatly ordering again love your pieces

2024年6月28日
自発的なレビュー
5つ星のうち5の評価

The girls at luxe emporium are so…

The girls at luxe emporium are so helpful quick response anytime I message royal mail was been a pain with delivery and these girls made sure I received my rings I ordered to wedding set and these 2 sets are amazing really happy .

2024年6月27日
自発的なレビュー
5つ星のうち5の評価

Beautiful jewellery

Beautiful jewellery. Fantastic prices and amazing quality

The customer service team as well are fab. Could teach some other companies a thing or too

2024年6月5日
自発的なレビュー

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