Luxeemporiumx レビュー 

317
TrustScore 5段階評価の4.5

4.3

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent customer service from beginning to end, rings are so beautiful. I never do reviews but this was definitely needed. Will be shopping with Luxe emporium again. Big shout out to Heather in cust... もっと見る

5つ星のうち1の評価

My boyfriend ordered a ring from this company on August 3th, and as of August 29th, we still haven’t received it. He received an order confirmation, so the order was clearly placed successfully.... もっと見る

5つ星のうち5の評価

Not only are the rings immaculate I am genuinely gobsmacked at how good this company’s customer service is! I bought my wife a lovely ring from here over a year ago. Which had a slight issue due... もっと見る

5つ星のうち5の評価

I ordered some rings recently to wear on holiday and they are beautiful, I love them. The customer service is fantastic too replied to all my emails quickly, My rings came in a lovely box with a perso... もっと見る


連絡先

4.3

優良

TrustScore 5段階評価の4.5

317件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 85%に回答しています

通常2週間以内に回答

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4.3

すべてのレビュー

(317)

過去12か月のレビュー数: 79

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5つ星のうち3の評価

Disappointed

Loved the ring when first arrived but after a couple of weeks it has gone dull and lost a lot of the sparkle which is disappointing.
Delivery was quick and packaging nice.

2026年2月23日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Hi there,

Thank you for taking the time to leave your feedback.

We’re really pleased to hear that you loved the ring when it first arrived and that your order reached you quickly and safely.

We’re sorry to hear that you later felt the stone appeared less sparkly. Jewellery can sometimes lose some surface shine over time due to everyday wear, but a gentle clean can usually restore its brilliance. We do have jewellery cleaning instructions on site for this and would be able to assist should you wiush to reach out via email.

We did reach out to request further information so we could look into this for you, however we unfortunately didn’t receive a response. As a small family-run business we always want to help resolve any issues wherever possible, so if you would still like us to investigate this for you please feel free to contact our customer care team and we would be more than happy to assist.

Kind regards
Luxe Emporium Customer Care

5つ星のうち1の評価

Only a third of my items arrived but I…

Only a third of my items arrived but I was charged full price, customer service shocking they don’t answer you emails
Very unhappy

2026年2月21日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Hello,

We’re unable to locate any order matching this description.

To investigate this properly, please provide your order number, the email address used at checkout, and the date of purchase.

You can contact us on customercare@luxeemporiumx.com with details in order to assist as we have no record of this.

Once we receive this information, we’ll review the matter immediately.

5つ星のうち5の評価

Very impressive

Ordered a ring from here and it is absolutely stunning. The sparkle is breathtaking. Only slight gripe is that they don’t stock size P, and size O would have been too tight, so I had to buy size Q which is far too big; however, nothing that a ring adjuster can’t fix. Will happily buy from here again.

2026年2月6日
自発的なレビュー
5つ星のうち5の評価

Great family business for jewelry 

Had a problem with my order one email and sorted my ring arrived today I’m over the moon delivery security packed box with pouch box the black tissue paper smells absolutely gorgeous highly recommend for a small family business nothing to much trouble alway get back to you so thank you l love my ring 

2026年2月4日
自発的なレビュー
5つ星のうち5の評価

Beautiful Ring, Beautiful Customer Service

I bought a beautiful ring and was absolutely thrilled from the moment it arrived — the quality and craftsmanship exceeded my expectations. As an added bonus, the free £130 ring was just as stunning, which really made the whole experience feel extra special.

I did have a small issue, but I can honestly say the customer service was exemplary. The team were friendly, responsive, and resolved everything quickly and professionally, making the process completely stress-free.

Overall, this was a fantastic shopping experience from start to finish, and I wouldn’t hesitate to recommend them. You can buy with complete confidence.

2026年1月29日
自発的なレビュー
5つ星のうち5の評価

Stunning jewellery

Easy to order and received very quickly. Did not like one item, easy to return and select a different one was good. Stunning rings and earrings. Will definitely order more.

2026年1月29日
自発的なレビュー
5つ星のうち5の評価

⭐⭐⭐⭐⭐ EXCELLENT

⭐⭐⭐⭐⭐

Exceptional quality and outstanding customer service
I recently contacted Luxe Emporium Jewellery UK about purchasing a set of their timeless, high-quality luxury tarnish free diamond jewellery, and the experience was exceptional from start to finish.
The customer service was genuinely excellent, professional, attentive and truly above and beyond anything I expected. I had the Jasmine set, and the quality is stunning. It’s elegant, beautifully crafted and feels every bit as luxurious as described.
Based on both the product and the service, I wouldn’t hesitate to recommend Luxe Emporium. I’m already a returning customer and have placed another order which says it all.
Highly impressed and a very happy customer who will be recommending Luxe to everyone. 🩷🐥

2026年1月27日
自発的なレビュー
5つ星のうち5の評価

I wanted to purchase a ring for my mum…

I wanted to purchase a ring for my mum for Christmas but the ring that she wanted had sold out in her size, so i got in contact with Luxe Emporium and the lovely Heather helped me put massively. She did stock checks and kept me up to date with what was going on. She then found the ring and she sent it to me along with a gift ring and it came just in time for christmas day!! i couldn’t be happier so thank you to Heather and the team!

2025年12月27日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Thank you so much for your kind words Tayla, we are so pleased that Heather was able to get your order to you in time for Christmas Day :) Thank you for your order & we look forward to welcoming you back in the future.

5つ星のうち1の評価

Refused refund

Returned a ring I got for Christmas as it looked cloudy. Emailed in 27/12/25 sent it back and they sent it back to me saying it showed signs of been worn and a mishaped band. I only tried it on!!! So must have been like that when I bought it as it was only 2 days old. I'm sending it back again will keep you updated. The ring did NOT have a tag on it. It was returned with even the tissue paper and original receipt original box original bag and original pouch if it had a tag on it , it would also have been returned

2026年1月23日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Hi Catriona,

Thank you for taking the time to share your feedback.

Unfortunately, the ring was returned without tags and therefore did not meet our return eligibility requirements, so we were unable to accept it back and it was returned to you.

Our customer care team remains available via email should you wish to discuss this further.

Kind regards,
Luxe Emporium Customer Care

5つ星のうち5の評価

Great company

Great company. Easy to order. lovely packaging and the rings are perfect. The finishing touches like the scented card were very thoughtful. I will definitely order more jewelry

2026年1月5日
自発的なレビュー
5つ星のうち5の評価

1 year warranty (experience)

I ordered a ring from Luxe Emporium a little over a year ago and a stone dropped out just before the warranty expired (1 year). I put in another (smaller) stone, however wasn’t really satisfied, spending more etc. I didn’t realise I was able to get a replacement until just after the warranty expired. Since the stone dropped out before the warranty expired, Luxe Emporium kindly sent me a replacement. I didn’t have to stress to prove this, only send picture evidence. Heather, from the Luxe team was very lovely and helped to resolve the situation fairly. :)

2025年12月16日
自発的なレビュー
5つ星のうち5の評価

10/10 amazing jewellery and service

After placing my first order with these lovely lady’s I’ve now placed 2 more orders. The jewellery is beautiful and amazing for the price it actually looks a lot more expensive but it’s also the little things like the pouches and box the jewellery is in, the little note with my order and the perfume they spray on the box I’ll be first in the queue if they sell that.
Basically the lady’s at Luxeemporiumx give the best quality and service I’ve received anywhere in a long time I’m now a customer for life with them.

2025年12月15日
自発的なレビュー
5つ星のうち5の評価

The communication I have with Heather…

The communication I have with Heather was amazing. She helped me with my order, she was thorough and just wow. I’m so happy with everything she’s done for me, she exchanged my ring and sent it out for next day when I emailed with Black Friday sales, when received, it was a little tight and I wanted to go a size up which Heather helped me with. Her customer service is what everyone should have, I would love to have an employee like her. She definitely deserves a pay rise or even an appreciation because she’s absolutely amazing at her job.

2025年12月6日
自発的なレビュー
5つ星のうち5の評価

Truly wonderful ❣️

I’m not usually lost for words but in this instance I am !! Words can’t describe how amazing these guys are ….the customer service I’ve received here goes more than ‘over and above ‘ it’s been the most bespoke , genuine and professional experience I’ve ever had, but more than that it’s personal and caring … there is such a personal touch to this whole shopping experience.. the two rings I have are absolutely stunning, the quality fabulous and more than perfect , the packaging is pure luxury and again it’s packed bespoke and with such care !!
But for me these guys are the real deal when it comes to looking after their customers …
It comes from the heart and they are a cut above the rest. I will be forever grateful for your kindness Heather and team.. you’ve made this lady a very happy happy lady xxx thank you so much !!
If you’re on the fence about ordering from Luke Emporium… Don’t be , take it from
Me when I say they’re truly amazing !! Go on spoil yourself or someone u love ❣️

2025年10月10日
自発的なレビュー
5つ星のうち5の評価

Well what can I say apart from a…

Well what can I say apart from a massive thank you to Luxeemporium for the two most beautiful rings I received, they really are beautiful, I wear them everyday and get so much attention from people saying how beautiful they are!
From the time I ordered them to receiving them was only around 3-4 working days, they keep you informed to say when they will be arriving and the lovely thing is they come in a letterbox box! So no waiting in for them!
I will definitely be ordering again.

2025年11月28日
自発的なレビュー
Luxeemporiumx ロゴ

Luxeemporiumx からの回答

Thank you so much for your lovely review. We’re absolutely delighted to hear how much you love your rings and that you’re receiving so many compliments on them. It means the world to our team to know they’re being enjoyed every day.

We’re also so glad the delivery was quick and smooth for you and that our letterbox-friendly packaging made things even easier! That's what we like to hear.

Thank you again for your support. We can’t wait to create more pieces for you in the future!

Customer Care

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