Luxeemporiumx レビュー 

I day after I wrote the original review please see update at end of this review I will update again when this issue is completed.
So I ordered the halo set in silver and it’s very sparkly but sadly lost a stone within 4 weeks, I reached with out to them with photographic evidence and they wanted me to return it for quality purposes, however I had bought the ring for my 30th wedding anniversary and I didn’t want to return straight away, so I waited with a plan to return later on but whilst I was waiting to do that my 3 set of linked yellow gold rings I had bought a couple of weeks after the first set suddenly lost its gold colouring with the silver peeking through, straight off the back of my other problem I decided to call it a day with this company! The email conversation I had felt like it was with AI it felt like I was unimportant with my complaint. Look I had high hopes and I was excited and possibly I’m just unlucky but within 6 weeks my jewellery looks hammered and ready for the bin! Such a shame as the halo set is beautiful and still sparkles but without a stone on the shoulder. This company states their jewellery doesn’t tarnish but it doesn’t stay yellow gold either and the stone didn’t stay in my ring and I wasn’t heavy with it. I hope others are more successful with their purchases but for me I’ve given up. UPDATE 30/8/25 within 12 hours Heather from Luxe Emporium had reached out to me to put right my rings, I have to say I was blown away by how much I felt that she really wanted to put this issue right for me, she has arranged replacement ring for both the set and the triple ring single one, I am returning mine and hopeful that I can move forward without any more issues, I don’t think I will be wearing the gold tone ring daily which I still feel is disappointing but I understand with plated jewellery this can be an issue. I will update again once resolved but so far the customer care seems to be over and above any other company I’ve ever dealt with, I explained my original review was without malice and more a show of my disappointment of what should have been beautiful jewellery that I was excited about wearing for a special anniversary.
Final update Dec 2025 after my original review I can say honestly the team at Luxe emporium went over and above to help getting me sorted, sadly I’ve been in hospital and unable to amend my review so this is my first opportunity to do so. My jewellery was replaced and mainly has been fine, I believe now that plated gold coloured jewellery is not for me as it always wears away and the silver shows through eventually so it’s just not for me but that’s is a me problem, I’m convinced. Thank you to the team at Luxe for replacing my jewellery, I will shop again

The rings I received were absolutely exquisite, and so beautifully presented. They really did excel my expectations, but sadly when I put them on they just didn’t suit me at all - I was so disappointed! I contacted customer services about returning them and the response I received from Heather was so quick and friendly. I cannot fault this company at all and will look to buy another set of rings in the future with a smaller engagement ring stone which will hopefully suit me better!

Ordered my wedding rings on the 18th august, they arrived on 21st august, But unfortunately they was too big. So I reordered another set that night, i was so worried they weren’t going to turn up on time as I was getting married on the 28th august, due to the bank holiday,but Heather kindly added next day delivery for free & said they would be here by the 27th august. She asked if I had everything I needed bracelet or earrings as she was happy to send me a gift. But because there doing a free bracelet when you spend over £80 I asked for that to be sent the same time so I could wear that on my wedding day. Heather has gone above and beyond to make sure my rings arrive on time and I can’t thank her enough. This is the first time ive ordered from Luxe Emporium and I think there amazing.

Thankyou again for making me a happy bride!!

great experience 5 stars

Amazing service and beautiful jewellery

GORGEOUS ring & Absolutely phenomenal customer service!!! I cannot thank Leila ( one of the founders ) from luxe emporium enough, my husband ordered my ring 5 sizes too big 😂 & despite that Leila absolutely went out of her way to ensure everything was perfect for my big day, will forever be grateful 🫶🏻. Onto the actual product! The ring itself was absolutely stunning, I’ve received so many compliments on it and everyone asking where it’s from, definitely looks like it’s worth so much more than what my husband paid. Worth every penny!! If you’re having doubts on whether to buy it, buy it. You won’t be disappointed.

Good customer service, replies so quick.

I had a fantastic experience with Heather at Luxe Emporium. She was incredibly helpful and professional throughout, and her responses to my emails were always prompt and efficient. It made the whole process smooth and stress-free. Heather is a credit to the company, and I wouldn’t hesitate to recommend Luxe Emporium based on the excellent customer care I received from her.

I had a problem with my order and contacted the company. I had a response very quickly from Heather who sorted it out, She was so helpful I was blown away. The jewellery is out of this world and I will definitely be ordering again.

Thank you so much for my gorgeous sparkly rings. Had so many compliments, everyone thinks they are real diamonds. I will be placing an order soon for earrings ❤️ xxx

Terrible experience with this company although many things on their website looked amazing I thought let me start with just a one thing to see the quality however we didn't even get to that part. I made an order in the beginning of July and I'm still waiting for the delivery, there was nothing to say that this would be delayed and although I have emailed at least three times and contacted via social media I have received no response although the company are uploading new products all of the time I've requested that item to be shipped and I've also requested refunds still received nothing I wouldn't waste my time. I'm now having to go through my bank to reclaim my money from what I thought was a formidable company.

Quick delivery and the most gorgeous jewellery. Will 1000% be ordering again! Thank you x

Beautiful jewellery, I will definitely be buying from here again. Excellent quality for the price!

Excellent products and service from the girls at Luxe! I added the wrong delivery address and Heather resolved this for me straight away. I love that it’s a family business and they are so kind. Thank you so much girls can’t wait for my next purchase!

My partner bought me a ring for Valentine’s Day, I was very happy with it at first, it looked gorgeous, after a few weeks It had bent and a gem has now fallen out, the diamond has gone all foggy, not shiny anymore, it’s come to the point I don’t even want to wear it anymore, won’t be buying from here again.

I can’t say enough wonderful things about this Luxe emporium jewellery store! Their jewellery is absolutely stunning. It’s rare to find a place where both the products and the people are equally exceptional, but this business is a shining example. Highly recommend to anyone looking for jewellery that’s as special as the moments it celebrates but not with the hefty price tag, Well done ladies !!

If Carlsburg did customer service it would be Luxeemporiumx.! Heather in customer service has just been amazing. This company really does care about their customers ! Really care whether customers are happy with what they have bought. Speedy responses . Nothing to fault Amazing company ! Makes a refreshing change and fulfilled their promise to me . Thanks for everything Heather

Ordered a few items now, my jewellery has always arrived beautifully packaged in a luxury box and pouch, wrapped in tissue paper. Even a personalised card with my name on it, which made it feel really person and special.
The jewellery is absolutely stunning. My tennis bracelet, I’ve had so many compliments and the sparkle is insane. The 1ct single stone necklace is gorgeous the sparkle looks so real. Glistening like a true diamond 💎
My whole experience from start to finish has been wonderful, a small family business thank you, such high quality. I’ll definitely be ordering again.
Always quick to reply to messages & emails.
Thank you Heather customer and the team x

The item I ordered was too big. Heather was amazing at helping me get this sorted around a tight deadline. Nothing was too much trouble.

I had an issue with my order and Heather handled it brilliantly from start to finish. She was professional, friendly, and quick to resolve the problem, arranging a replacement without any hassle. Her communication was excellent, and she truly went above and beyond to make sure I was happy. Outstanding customer service — thank you, Heather!