Luxmend レビュー 

Luxmend からの回答

2026年6月12日

Hi Sabine, Thank you so much for sharing your experience! 💖 We're delighted to hear that the Luxmend Split End Trimmer is doing exactly what you hoped for—removing split ends while preserving your hair's length. ✨

It's especially wonderful to hear that it's helping your thin hair look fuller and more well-groomed without needing to sacrifice so much length at the salon. That's one of the biggest benefits our customers love about the trimmer!

Thank you again for your kind words and for choosing Luxmend. We truly appreciate your support! 🙌

Luxmend からの回答

2026年6月12日

Hi Tink, Thank you for your feedback! 💖 We're glad to hear you're enjoying the Luxmend Split End Trimmer and that you found it pleasantly quiet during use. ✨ We designed it to be effective while remaining comfortable and convenient to use at home. Thank you for choosing Luxmend!

Luxmend からの回答

2026年6月8日

Hi Amy, Thank you for taking the time to share your experience. We sincerely apologize for the shipping delays and the condition of the package when it arrived. We completely understand your concern, and we're sorry the delivery experience didn't meet your expectations.

That said, we're very happy to hear that the trimmer arrived intact and, most importantly, that you're pleased with the results! 💖 It's wonderful to know the product is working well for you.

Luxmend からの回答

2026年6月4日

Hi Yimi, Thank you for your feedback! 💖 We’re so glad to hear you found the Luxmend Split End Trimmer user-friendly and easy to use. We designed it to make hair care simple and convenient while helping you maintain healthier-looking hair at home ✨ Thank you for choosing Luxmend!

Luxmend からの回答

2026年6月1日

Hi Marie, Thank you so much for your wonderful feedback 💖 We’re really happy to hear our customer service team was able to respond quickly and help you out, and that your order arrived promptly as well ✨

We truly appreciate you taking the time to share your experience — it means a lot to us, and we’re always here if you ever need anything in the future 🙌

Luxmend からの回答

2026年5月29日

Hi Rikke, Thank you so much for your kind feedback! 💖 We’re so happy to hear you’re loving the Luxmend Split End Trimmer and finding it easy to use ✨ Smooth, healthier-looking hair with minimal effort is exactly what we hoped to achieve. Thank you again for choosing Luxmend! 🙌

Luxmend からの回答

2026年5月27日

Hi Noumie, Thank you so much for your feedback! 💖 We’re so happy to hear you’re enjoying the product and found the e-book helpful as well ✨ We wanted to make sure our customers have everything they need to get the best results possible. Thank you again for choosing Luxmend!

Luxmend からの回答

2026年5月27日

Hi Andrea, Thank you for sharing your honest feedback — we really appreciate it 💖 Curly and very fine hair can sometimes respond differently, especially on the first use. The device is designed to target protruding damaged ends, but if too much pressure is applied or sections are too large, it can occasionally catch healthy strands as well.

We’d definitely recommend waiting a couple of weeks and then trying again using very small sections, moving slowly, and making sure the hair is fully detangled and dry beforehand. Many customers with curly hair find that lighter passes work best for reducing frizz while still maintaining their curls and length ✨

We truly appreciate you giving Luxmend a try, and your feedback helps us continue improving both the product experience and our instructions.

Luxmend からの回答

2026年5月27日

Hi Dominique, Thank you so much for your amazing feedback! 💖 We’re so happy to hear the Luxmend Split End Trimmer is making such a difference for your hair. Thin hair can be so tricky with split ends, especially between trims, so it’s wonderful knowing it’s helping your hair look healthier and fresher with ease ✨

And yes — cordless convenience is truly a game changer! 🙌 Thank you again for sharing your experience and for choosing Luxmend!

Luxmend からの回答

2026年5月27日

Hi Susan, Thank you so much for sharing your experience! 💖 We’re so happy to hear the Luxmend Split End Trimmer exceeded your expectations. That moment when you see all the damaged ends collected and feel how smooth your hair is after — it’s honestly the best feeling ✨

We completely understand not wanting to lose too much length at the salon, so it’s wonderful knowing you can now maintain healthier-looking hair from home while keeping your length. Thank you again for taking a chance on Luxmend — your kind words truly mean so much to us! 🙌

Luxmend からの回答

2026年5月23日

Hi Melanie, Thank you so much! 🤩 We’re thrilled to hear you’re loving it! Your support truly means a lot to us, and we hope you continue enjoying your Luxmend experience ✨

Luxmend からの回答

2026年5月27日

Hi Abigail, Thank you so much for your lovely feedback! 💖 We’re thrilled to hear your hair feels smoother and healthier after using the Luxmend Split End Trimmer ✨ It also means so much to us that you were happy with both the pricing and the shipping updates throughout the process.

Thank you again for your support and trust in Luxmend — we’d be so happy to have you shop with us again in the future! 🙌

Luxmend からの回答

2026年5月23日

Hi Bambi, Thank you so much for your honest feedback. We’re glad to hear the trimmer seemed to work pretty well overall, though we completely understand wanting even better results — especially when dealing with noticeable split ends.

We also sincerely apologize for the confusion with the instructions and QR code experience. That’s definitely not the experience we want our customers to have. Your feedback is incredibly helpful, and we’ll be sharing this with our team so we can improve the setup and guidance provided.

For best results, we recommend using the device on clean, fully dry, and detangled hair in small sections, moving slowly and evenly through each strand. Some customers with heavier split-end damage may also notice better results after a second session a few days later.

We truly appreciate you giving it another try, and we hope your next session gives you even better results ✨

Luxmend からの回答

2026年5月23日

Hi Josephine, Hi, and thank you for sharing your experience. We are really sorry to hear that you still have not received your order, and we fully understand your frustration — especially after such a long wait.

We also apologize if you have had difficulty getting in touch with us. This is definitely not the experience we want for our customers. Unfortunately, some inquiries may be delayed or end up in our spam/filter folder, but we of course take your problem seriously.

Please resend your order number and the email address used for the purchase to our support - support@luxmend.com so that we can investigate the matter as soon as possible and find a solution for you — either by locating the package or assisting with a suitable solution.

We greatly appreciate your patience and hope to be able to fix this for you.

Luxmend からの回答

2026年5月15日

Hi Laura, We LOVE hearing this!! 💛✨

So happy you found it easy to use and that it helped smooth away the frizz — soft hair is always the best reward 🙌

Thank you so much for sharing your experience!

Luxmend からの回答

2026年5月15日

Hi Jeannette, Thank you so much for your feedback! 💛✨

We’re so happy to hear it’s working well on your wavy hair and leaving it looking healthier — that’s exactly what we love to hear!

We also appreciate you mentioning the trimmed hairs. Because the cut pieces are very fine and lightweight, some can occasionally escape the collection compartment during use. Your feedback is very helpful and will be shared with our team as we continue improving the design.

Thanks again for your support 🙌

Luxmend からの回答

2026年5月15日

Hi Josefin, This absolutely made our day 🥹💛✨

The way you described opening it “like a child on Christmas Day” is so sweet, and we’re incredibly happy that it lived up to your excitement!

We’re so glad you’re noticing a difference in your hair and that your pink Luxmend became exactly what you hoped for 💕

Thank you so much for sharing this beautiful feedback and for your support — it truly means a lot to us 🙌

Luxmend からの回答

2026年5月15日

Hi Anna, Thank you so much for sharing such a detailed review. We truly appreciate you giving our split end trimmer a chance after wanting it for so long, and we’re genuinely sorry to hear it didn’t meet your expectations.

Curly and thick hair can sometimes be more challenging because split ends can sit at different angles along the hair shaft, which may require multiple slow passes and very small sections, especially if some strands are highly textured or uneven. While the device is designed to reduce visible split ends without sacrificing length, it may not catch every single damaged strand in one session the same way a full salon trim would.

We also completely understand your concern regarding the salon recommendation. Our goal has never been to replace professional haircuts entirely, but rather to help extend the time between trims and maintain healthier-looking hair at home while preserving length. We can see how that messaging may have felt contradictory, and we appreciate you pointing it out.

Regarding the review links, thank you for bringing this to our attention as well. The intent of the feedback form is to allow us to assist unhappy customers directly and improve their experience before asking for a public review, not to hide negative feedback. We absolutely value honest reviews, whether positive or negative, because they help us improve both our products and customer experience.

We’re glad our support team was able to assist you kindly with the return process, and we truly appreciate you giving us the opportunity to try the product.

Luxmend からの回答

2026年5月15日

Hi Caroline, We LOVE hearing this!! 💛✨

Giving damaged hair a fresh start without needing a major chop is exactly why so many people love the trimmer 🙌 We’re so happy it worked so well for your wavy hair and helped bring it back to life!

And we’re glad the delivery arrived quickly too 😊

Thank you so much for sharing your experience and support!

Luxmend からの回答

2026年5月12日

Hi Kelly, We love hearing this!! 💛✨

So happy it arrived quickly and gave you the results you were hoping for — smooth, healthier-looking ends without losing length is exactly the goal 🙌

Thank you so much for sharing your experience!