Luxmend レビュー 

Luxmend からの回答

2026年5月9日

Hi Anna, Thank you so much for your kind words! 💛✨

We’re so happy to hear the product is working wonderfully for you and that our customer service team was able to assist promptly with your concern.

We truly appreciate your support and feedback 🙌

Luxmend からの回答

2026年5月9日

Hi Jasmine, Thank you so much for sharing your experience! 💛✨

We’re really glad you could already notice a difference after just one use! With heavily damaged ends, some snagging can happen if the hair gets tangled during the process, so re-detangling like you did is definitely the right approach.

Using smaller sections and making sure the hair is fully detangled before each pass can help make the experience smoother, especially on more damaged areas.

We’re also happy to hear the ordering and delivery process went smoothly for you 🙌

Thank you again for your honest feedback and support!

Luxmend からの回答

2026年5月9日

Hi Jennifer, We love hearing this! 💛✨

Softer, less frizzy hair is exactly the kind of result we hope for, so we’re so happy you’re enjoying it!

Thank you so much for recommending us to your friends — that truly means a lot 🙌

Luxmend からの回答

2026年5月8日

Hi Danielle, We absolutely love hearing this!! 💛✨

“The item I didn’t know I needed” is one of the best compliments ever 😊 We’re so happy it’s helping with those damaged ends and leaving your hair feeling softer and healthier-looking.

And honestly, you’re definitely not alone when it comes to putting off trims 😅 That’s exactly why this tool can be such a game changer!

Thank you so much for taking a chance on us and for sharing your experience 🙌

Luxmend からの回答

2026年5月9日

Hi, Thank you so much! 💛

We’re glad to hear your order arrived quickly and without any issues. We truly appreciate your support! 🙌

Luxmend からの回答

2026年5月9日

Hi Aisha, Thank you so much for your feedback! 💛

We’re glad you’re enjoying the product, and we really appreciate your suggestion about making it easier to clean. Feedback like this is very valuable and helps us continue improving the design and user experience.

Thanks again for your support 🙌

Luxmend からの回答

2026年5月3日

Hi Gina, Thank you for your feedback, that’s a very valid concern 💛

The device is designed to trim the ends that extend beyond the guide, which helps remove split ends while keeping the overall length. That said, you’re absolutely right, if it’s used repeatedly on the same section, it can gradually take more off and make the ends feel thinner.

That’s why we usually recommend using small sections and limiting to 1–2 passes per section to maintain fullness while still smoothing the ends.

We really appreciate you sharing this — it’s helpful for others to know too! ✨

Luxmend からの回答

2026年5月3日

Hi Jessica, We love hearing this! 💛✨

That’s such a common fear, especially with breakage, so we’re really glad it gave you the opposite result! Softer, smoother hair with a healthy shine is exactly what we aim for 🙌

Thank you so much for sharing your experience!

Luxmend からの回答

2026年5月3日

Hi Bahar, We’re sorry to hear that you feel this way and would like to clarify the situation 💛

Upon reviewing our records, the only email we received from you was on May 1, where the message stated that we had “stolen your money” and requested that we do not contact you further, along with mentioning legal action. We responded promptly, asking how we could assist, as we had not received any prior communication from you regarding this order.

Following that, you replied asking us to check your emails, and upon further review, we also saw that a claim had already been filed for this order.

We always aim to assist our customers and resolve any delivery concerns. However, once a claim or dispute is initiated, the case is handled directly through the payment provider’s process.

If you’re open to it, we’re still happy to review the situation with you and provide any available tracking details or assistance.

Thank you.

Luxmend からの回答

2026年4月30日

Could you please email us at support@luxmend.com with your Order Number or the Name or email address used to process the order so we can check on it.

Luxmend からの回答

2026年4月30日

Hi Hind, Thank you so much for your kind words! 💛✨

We’re so glad you’re happy with your purchase, the fast delivery, and the results from the trimmer. That’s exactly what we love to hear!

Thank you for your support 🙌

Luxmend からの回答

2026年4月24日

Hi Gisela, Thank you so much! 💛
We’re glad you’re happy with the product and the fast delivery — we appreciate your support! 🙌

Luxmend からの回答

2026年4月24日

Hi Blanca, We love hearing this! 💛✨

So glad it helped with the dryness — that soft, healthy feel makes all the difference!

Thank you so much for sharing 🙌

Luxmend からの回答

2026年4月24日

We’re really sorry to hear about your experience — we understand how upsetting that must feel 💛

The device should not be pulling hair, so this may be related to technique or a possible issue with the unit. Using small, fully detangled sections and ensuring the hair is smooth before use usually helps prevent pulling.

That said, we definitely want to make this right for you. Please reach out to us with a short video or photos of what’s happening so we can assess the issue and provide the best solution for you as quickly as possible.

We’re here to help and will do our best to resolve this for you 🙏

Luxmend からの回答

2026年4月24日

Hi Lori, That’s totally understandable! 💛✨

There can be a bit of a learning curve at first, but most people find it gets easier and more effective with each use.

Luxmend からの回答

2026年4月19日

Hi Tiffany, Thank you so much for your detailed feedback — we really appreciate it 💛

We’re glad to hear it’s working well for you and leaving your hair softer! You’re absolutely right — going over the same section multiple times can continue to trim more, so we usually recommend limiting to 1–2 passes per section for best results.

We also understand your concern about the sound and appreciate you pointing that out — feedback like this helps us continue to improve.

It’s great that you’re using it to maintain your length between salon visits — that’s exactly where it really shines ✨

Thanks again for your support 🙌

Luxmend からの回答

2026年4月24日

Thank you so much for your kind words! 💛✨

We’re so happy to hear it’s living up to expectations and helping you maintain your length while keeping your hair looking fresh and healthy — that’s exactly what it’s designed for!

And we’re glad the delivery exceeded expectations too 🙌

Thank you again for your support!

Luxmend からの回答

2026年4月24日

Hi Sanela, Thank you so much for your feedback! 💛✨

We’re so glad it pleasantly surprised you and is leaving your hair soft and manageable — that’s exactly what we love to hear!

Really appreciate your support 🙌

Luxmend からの回答

2026年4月15日

Hi Samantha, Thank you so much for sharing your experience! 💛✨

We’re so glad it helped take care of those dead ends and left your hair feeling better — that’s exactly what it’s meant to do!

If you notice a bit of pulling, using smaller sections and making sure the hair is fully detangled beforehand can really help create a smoother experience.

We appreciate your honest feedback and support 🙌

Luxmend からの回答

2026年4月14日

Hi Madsen, We LOVE this energy!! 💛✨

So happy your hair is feeling super soft — that’s the best feeling! 😊

Thank you so much for your support 🙌