Luxoris Auctions  レビュー 46

Luxoris Auctions からの回答

2025年10月20日

Hi Andrew

Thank you for your fantastic review. We’re so pleased to hear you were happy with the communication, delivery, and overall service. Your recommendation and five stars mean a great deal to us.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年10月20日

Hi John

Thank you for taking the time to leave such a great review.

It’s fantastic to hear that you’ve been happy with your purchases and our service on multiple occasions. We truly appreciate your trust in us and your kind words about our rates and communication.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年10月20日

Hi,

Thank you for your lovely feedback. We’re so pleased to hear you found the process easy and straightforward.

Making the auction experience smooth and hassle free for our buyers is exactly what we aim for.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年10月20日

Hi Anne

Thank you for your kind feedback. We’re glad to hear your items arrived on time, well packed, and as described. We really appreciate your support and look forward to seeing you at future auctions.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年10月20日

Hi Tim

Thank you for sharing your first experience with us. We’re delighted to hear you were pleased with our commission rates, postage costs, and quick dispatch. It’s great to know your first impression was such a positive one. We look forward to welcoming you back to future auctions.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年10月20日

Hi Lionel

Thank you for your great feedback! We’re glad you were happy with the service, item quality, and packaging and it’s fantastic to hear you appreciate our genuine auction approach.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年10月20日

Hi Mike

Thank you for such a thoughtful review! We’re so pleased to hear you enjoyed bidding with us - from the clear process and efficient service to the care we put into our packaging.

It’s wonderful to know our approach to modernising auctions is making a positive impression.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年8月19日

Hi Jay

Thank you so much for your kind words and for taking the time to leave us a review.

We’re delighted you’ve enjoyed your purchases and that we were able to resolve the delivery issue for you. Providing helpful and reliable service is always our priority, and it’s wonderful to know you were happy with how it was handled.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年8月19日

Hi Robyn

We’re very sorry to hear about your disappointing experience.

Unfortunately, once items are with the courier, we’re limited to the information they provide, and in this case the investigation took far longer than anyone would have wanted. We completely understand how frustrating that was.

Throughout the process, we passed on every update we received from the courier. When a parcel is missing we must adhere to the courier guidelines for investigation.

I can see we have provided a full refund to you as the investigation was taking longer than anticipated. While this was an exceptional and unfortunate case, we truly regret the stress it caused you.

We take situations like this very seriously and will continue working to ensure courier issues are handled as smoothly as possible in the future.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年8月19日

Hi Mike

Thank you for taking the time to share your thoughts! It’s great to hear you value the fairness of our auctions and our commitment to genuine sourcing.

We’re delighted you were happy with the service and look forward to welcoming you again soon.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年8月19日

Hi Anthony

Thank you so much for sharing such wonderful feedback! Your kind words about our honesty and professionalism mean a great deal to us.

We’re thrilled to hear you were happy with our service, fair postage, and the care taken in packing your lots.

We put a lot of effort into making sure items are delivered promptly and packaged with care, so it’s really rewarding to hear this reflected in your experience.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年8月19日

Hi David

Thank you so much for your wonderful review!

We’re delighted to hear that your experience with Luxoris was smooth from start to finish, and that your item arrived quickly and safely. We take great care to ensure efficiency and secure packaging, so it’s fantastic to know this stood out to you.

Your kind words mean a lot to us!

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年8月19日 に更新

Hi Brian

Thank you for your kind feedback!

We’re so pleased to hear that our team was able to respond quickly and clearly to your query. Providing a smooth and efficient service is very important to us.

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年7月2日

Hi Dave,

Thank you so much for your kind words!

We're absolutely thrilled to hear you had such a positive experience with Luxoris.

Providing exceptional service, fair rates, and careful packaging are all part of our commitment to raising the standard for auction houses and it's wonderful to know it’s making a difference.

We truly appreciate your support and look forward to welcoming you back to future auctions!

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年7月2日

Hi Nigel

We really appreciate you taking the time to leave a review! It’s great to hear that our service, commission, and postage rates hit the mark for you.

Thanks for choosing Luxoris - we look forward to having you back again soon!

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年6月13日

Hi,

Thank you for your review.

We're thrilled to hear that you had a great experience with our support team. At Luxoris, we’re committed to providing prompt, courteous service, and it means a lot to know we delivered that for you.

If you ever need anything in the future, we’re always here to help!

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年5月13日

Hi John,

Thank you for taking the time to leave such a thoughtful and kind review. We’re delighted to hear that your experience with us stood out among the many auction houses you work with.

Providing clear communication, accurate information, and prompt delivery are all priorities for us, so it's incredibly rewarding to know that these efforts made a positive impression.

Our team takes great pride in offering friendly, professional service, and it’s wonderful to see that reflected in your experience.

We truly value your trust and look forward to assisting you with many more successful bids in the future!

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年5月8日

Hi Charla,

Thanks for taking the time to leave us a review.

We’re really pleased to hear you found the process easy, the service efficient, and that the item met your expectations.

It’s also great to know the combined postage was helpful — we always try to make things as smooth and cost-effective as possible for our buyers.

Can’t wait to welcome you back to another auction soon!

All the best,
Jodi
The Luxoris Team

Luxoris Auctions からの回答

2025年5月8日

Hi Judy,

Thank you so much for your review.

It’s great to hear that you enjoyed the variety of items we have on offer. We take pride in curating unique and high-quality lots, and we’re glad that stood out to you.

We also appreciate you mentioning our low commission rates — keeping things fair and transparent for buyers is really important to us.

And of course, we’re delighted the shipping process was efficient for you. We aim to make the post-sale experience just as smooth and reliable as the auction itself.

We hope this is just the beginning of your journey with Luxoris, and we look forward to welcoming you back for many more exciting auctions!

All the best,
Jodi
The Luxoris Team